「We arrived at 1:30 AM; the staff for so accommodating and kind. The hotel was absolutely immaculate. We loved the aesthetic of our rooms. We did not utilize the amenities as we were out exploring the city. We were able to pay for parking across the street in the Emerald parking deck; we did receive a $20 off coupon for staying at hotel 38. I highly recommend staying at this property where a seven minute walk from Times Square in an 11 minute walk from Bryant Park.」
「Waiting for elevators took ages. Asked for house keeping at 8am, no one came to clean when I went back at 2:30 pm. Had to go down to concierge to ask for housekeeping as the call to concierge was on hold for more than 5 minutes. The concierge staff called house keeping in front of me and gave me a dirty look saying loudly to the housekeeper that the customer is complaining.」