OCT East Water Park 5 Stars Hotels

"Check in was great. The front desk staff was efficient and frienbdly."

"Excellent "

"Unbeatable location, beautiful property. Room is very spacious with a view overlooking the city. Staff are helpful. We had a very pleasant check in with Clarence Chu at front desk. This gentleman speaks fluent Cantoneses, Mandarin, English and Spanish- impressive. Our family had 4 rooms reserved. Everyone was pleased with their room. Clarence checked in with us after we got to the room, to make sure things are going well. Just when I thought we won’t see him again. We met him again at lobby and he gave us an umbrella, reminding us it’s rain season. How thoughtful. We would stay there again and hope Clarence will still be there. Lunch at the Lobby restaurant was also delicious. Staffs are very nice and I personally like the live pianist. Very comforting. Overall a 5 stars experience. "

"The hotel is good but the spa is not that high value"

"Clean professional hotel with very good service."

"Incredible staff that always goes beyond the call of duty. A special thanks to chief butler, Faust Hong, who always makes me feel right at home. Dillon, who works in the restaurant is always eager to meet one's every need. Awesome staff and a truly incredible property. I always make the St. Regis my preferred hotel when in Shenzhen!!!"

"Rooms were clean. Staff was extremely friendly and helpful."

"My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again. "

"Lovely staff and wonderful aervice"