橫崗 5 星級飯店 級飯店可低至NT$2,265

「10月16日我入住了兩間客房，為期三天兩夜。辦理入住時，酒店已透過信用卡預授權扣起了相應的房費。然而，在第二晚凌晨兩點，我突然收到銀行通知，顯示酒店再次扣除了一筆款項。 第三天辦理退房時，職員完全沒有察覺此事，直到我主動查詢才進行核對，並發現是另一名同事在無故情況下進行了該筆額外交易。更令人質疑的是，為什麼另一名並非為我辦理入住手續的職員，竟然可以隨意動用我的信用卡資料進行交易？這顯示酒店在保障客人信用卡資料及內部權限監管上存在嚴重漏洞。 職員當時雖即時處理並印了一張取消交易收據給我，但截至11月13日，我的信用卡依然被扣起這筆信用額。酒店員工出錯，卻只是單純在系統取消交易了事，完全沒有通知其收單銀行盡快跟進處理，變相要客人苦等足足30日，待交易過期失效才自動取消，這會不會太荒謬？」

「都很好，只有早餐不考慮」

「Thanks for the excellent Ritz-Carlton executive lounge team and all staffs, especially for Elina, for their excellent services and arrangements and made us have a wonderful birthday trip!」

「Very good」

「Great service and nice executive lounge」

「great staff and quickly manage the solution need」

「客房清潔度不錯」

「The maintenance of the hotel is good. Good for family travel with kids as their pool is big & fun. Great location as have subway exit right in front of the hotel.」

「.」

「The restaurants were very good and the breakfast buffet was very very good! Thank you!」

「Great location near the bay and the malls, and the housekeeping and front desk teams were genuinely warm and helpful. The hotel itself is dated and would benefit from a refresh, and breakfast service was a letdown. No one to clean the buffet area and food replenishment was slow. Good people up front, weak hardware and weak dining service.」