東倫敦 5 星級飯店

「Standard of housekeeping need to improve」

「我住了4個晚上。 1）Reception 的櫃台人員非常友善，動作也很快，很好。 2）早餐我大多都是10:00左右去用餐。食物常常沒有補足，總是沒有咖啡杯和茶杯，擺放食物的餐台常常很亂。 3）因為總是沒有咖啡杯和茶杯，還有兩次熱水壺裡沒有熱開水，我得要請服務人員幫忙，我通常都要講好幾次才有人會處理。 4）退房時間是11:00。我要退房那天早上8:30，我還在睡覺，房務人員就來敲門了，問我要退房了嗎⋯⋯請問這是五星級飯店的水準嗎⋯⋯」

「The hotel was amazing! Great location and the staff were fabulous. My husband and I spent part of our honeymoon and they made it extra special. We appreciate the team! 」

「Our room is on the mezzaine floor and maybe due to the architect of the building, happens to have many floors, 5 steps when we walk out the elevator and two more in the room. It was annoying since we have a lot of suitcases. Plus there is no view from the room, facing a wall. Quite a disappointment to be honest. I was expecting more better from the hotel」