國王十字聖潘克拉斯 5 星級飯店

「The location is excellent and convenient, with many delicious restaurants nearby and Granary Square within walking distance.」

「Terrible service, huge disappointment overall. 」

「You would expect a little more from a 5 star hotel but the check-in process is not very welcoming… we are a family of 3 with a small child plus two big luggages… when we arrived, no one offer a hand to move the luggages up the staircase to the main reception area… in fact, no one is there… so we have to move the heavy suitcases ourselves… the check in is relatively quick but the staff is cold… so it’s quite unpleasant to begin with… we decided to have dinner at the Fitz’s but the table they...

「Excellent location. The hotel decor is cute. 」