倫敦市 5 星級飯店

「員工很熱情」

「一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味」

「Excellent hotel experience」

「The hardware is nice, location is perfect and generally staff were helpful. But housekeeping is a bit hit and miss. Eg They never showed for turn down, and they ask you to order breakfast with the card but never provided a card. Some items (that are complimentary) were replenished whilst others were not. But overall a great hotel and I would stay here again. 」

「Great location and staff was very friendly」

「Housekeeping is not very good for a five star hotel」

「The hotel is located right next to Tower Hill, I have no complain on the location at all. I booked an executive suite with kitchen, the room was big and comfortable, we had 2 adults and 2 kids, the sofa bed was opened for us by the time we arrived. The hotel was equipped with excellent equipments like a sink, washing machine and dish washing machine, however I don’t think the hotel was thinking from a traveller perspective. We used the washing machine and needed to dry our clothes, but the...