Our stay at the Montcalm Royal London House lasted for a period of two nights, with the arrival being a positive experience and the staff were extremely welcoming. The hotel very modern with very good facilities, and its location is advantageous due to its proximity to nearby transportation options.
Unfortunately, our first night in the hotel room was unsatisfactory. The room's air conditioning was not functioning properly, resulting in a temperature of approximately 27 degrees Celsius. This made sleeping difficult, and it further aggravated my partner's pre-existing respiratory condition. The temperature difference between the corridor and our room was significant, with the room feeling stifling and lacking in oxygen. As a result, we endured a night of insufficient sleep, which left us feeling disheartened as we had eagerly anticipated this trip. We reported the issue first thing in the morning and were informed that a maintenance worker would rectify the problem that day. However, no one arrived to fix it. Therefore, we reported the issue again a few hours later, and I explicitly communicated the unbearable temperature and its impact on us.
We had a reservation at the rooftop restaurant to celebrate my partner's birthday, but the heat in the room made it unbearable to prepare. We were offered the option to get ready in the spa, as there were no other rooms available. Overall, the hotel has many positives but unfortunately our experience was ruined.