Randall's Island 4 Stars Hotels

"Clean room, friendly staff"

"We had an amazing stay. There was 5 of us and we stayed 5 nights. The bathroom was a little small but we managed. I loved the fact that we had 2 rooms and 3 beds. Everything was clean. The staff were great and was so very helpful. Would stay again. "

"Check in was not a great experience. The room is good. There was a light fully strobing when I got to the room. I went back down to the front desk at 4pm (because no one answered the phone) to ask them to have it fixed and they didn't come to fix it until after 10pm. Overall, the hotel is fine. Just started off my stay poorly."

"Very nice hotel"

"No chairs in room, no desk to do work on, room way too small, wallpaper unsightly. No microwave to use in the hotel. Staff was friendly."

"Room was very comfortable and clean and quiet and staff were great!"

"Stayed at the New Yorker Hotel and it was honestly not worth the price. The hallways are outdated and the “city view” room we were given was basically a corner wall with barely any view of MSG. You’re mainly paying for the location in the heart of NYC. What really ruined the experience was how we were treated regarding their smoking policy. I asked a worker if there was any balcony or smoking area available and was told no, to just smoke outside. Cool, no problem. The next morning at 9AM security knocked on our door claiming they smelled marijuana. We told them they had the wrong room. The security guard even explained that if someone was actually smoking in a room, their desk would get notified by the smoke detector system. He made it sound like they were generally searching for who was smoking — not that our room specifically triggered anything. Then the very next day we received a letter saying we were being charged a smoking fee anyway. I even tested the so-called “smoke detector” afterward and it clearly was not functioning, which makes the whole situation feel questionable and discriminatory. Overall, definitely not worth what they charge. Location is the only real positive."

"how close to times square it was"

"Took an hour to check in - I was the third person in line and it took an hour. They had two people working the counter and never brought in more people to help. I felt worse for the long line that developed behind me. "