東南威斯康辛 3 星級飯店

「Couldn’t check in at front desk or could get a refund for my money I spent」

「I reserved a top floor balcony room. When I checked in the only adjustment I was made aware of was that the pool was inoperable, no worries at all for me. I pay for my room and get my key. When I get to the room, I immediately thought it was a minor mistake because the room was on the fourth floor and there was no balcony. I used the room phone to call the front desk to get some clarity, It was at that moment I was informed that the balcony rooms were not open to the public "because they are not...

「N/a」

「We unfortunately had a terrible first impression. They were clearly over capacity from the weekend and under staffed. We checked in 6/28 - had to wait over 30 minutes for our room which was not properly cleaned. After complaining we were moved to another room which was not what we reserved but “no other availability”. After asking if that was ready and being told it was double inspected. We found an old ranch cup in plain sight. Our third and final room was up to standards and I honestly would...