Black Mountain 3 Stars Hotels

"1 staff member for check in as everything is self serve kiosks. Half of the elevators didn't work. So long waits to get to our room. Checkout, we couldn't even get on an elevator to leave. After 30 min of full elevator after another we took the stairs. Fire exit took us to the street. We had to cross the street and around the building to the lobby. Lobby was absolutely packed, we could barely walk through. They don't have any staff working to clear a walking path. Food court had minimal options and no longer had late night options open. This hotel has gone down in customer service in the last 5 years."