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"Great food, service, facilities"

"Staff was great- very friendly. Alejandro was a great bartender! Facilities and area were clean. Great spot to go relax!"

"Our stay at Excellence was amazing!! Everything was wonderful and highly recommend!!"

"The staff is very friendly. That is a huge plus. The pool parties were a good time and I liked the music. I loved the bottles of alcohol on the wall in the room. How fun!! The food wasnt terrible but wasnt great either. But I understand how hard it is to cook for the masses. One thing that could be improved is having more chairs in the pool area. But overall we had a great time. "

"One of the best places that I have stayed at. Definitely recommend. "

"The property was amazing! The wildlife was amazing! Pool bar was great Eloy is the man! Moses on the cart is awesome and an asset to this hotel. Samantha in building 21 was extremely helpful with our questions. The buffets were average we all found something we could eat. The steakhouse and the oriental restaurants were excellent. The Mexican restaurant was terrible the food was awful. The best breakfast was at the lagoon buffet get the omelette. Rosita at the lobby bar was a great server and her personality was so great. Check in and check out we’re very simple. Not sure the name of our house keeper in building 21 3rd floor but wow she was amazing. We would absolutely go back if we decide to return to plya del Carmen. "

"beautiful, excellent service, and diverse dining options "