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The staff were very courteous and helpful. The location is great.

I booked a room with Bay view and the balcony was so nice to chill. Room was pretty good and very clean.

Great location. Room had a great view of Yokohama Bay. The mgmt and staff were friendly and helpful.

Very smart hotel located on the upper half of a 70-storey tower near the habor. Terrific views from all rooms and lounges. The lobby is in the basement, which connects directly to a vast shopping center and the Minato Mirai train station. Excellent standards all round. No complaints here.

For pre-Covid standards, it’s pretty nice, especially for the money. But for during Covid, I felt it could be a little more cleaner. The bathroom floor looked either dated and scuffed or not entirely clean enough. Appreciated that there are signs for corona etiquette and a bottle of alcohol spray at the entrance, but noticed some other guests wearing masks on their chins or even not at all, so I wish the staff could be more clear about wearing masks when indoor at all times. Unrelatedly to cleanliness, but the elevators are oddly dark inside and slightly jerk-y, which kind of felt a little too Tower of Terror for my liking. Front desk are kind, it not lacking in some English skills (if you can’t speak Japanese). They helped us call a taxi from our original address to the hotel, and from the hotel to the YCAT airport shuttle. Baggage storage for concierge is not a problem. Location is a bit of a walk from Yokohama Station, but it’s not bad and not in an overly crowded area. For the overall value (money, location, the room size we chose), the stay was good.