Family Fourth, Non-smoking | Down comforters, in-room safe, desk, blackout drapes

Reviews of Hotel Associa Shin-Yokohama

3.5 out of 5
Hotel Associa Shin-Yokohama
2-100-45 Shin yokohama, Kohoku-ku, Yokohama, Kanagawa-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 713 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 35 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Choon Leong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station hotel
Stayed 3 nights in Apr 2024
Response from Hotel Associa Shin-Yokohama on 2024/4/30
Thank you very much for using our hotel hotel.I hope that you will return to Japan.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location!
Stayed 1 night in Apr 2024
Response from Hotel Associa Shin-Yokohama on 2024/4/24
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Nami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to Shinkansen line and lots of shopping. Building and room is very clean. Excellent staff. Breakfast was amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Stayed 5 nights in Apr 2024

10/10 Excellent

Takeshi, yokohama

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024

10/10 Excellent

BARRY, Marlton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay with bullet train reservation next morning.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the same building as the shinkansen station. There are several shops and restaurants as well as a terminal to several local trains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yingchun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

jose

Stayed 2 nights in Mar 2024

10/10 Excellent

Indramatie

Stayed 3 nights in Mar 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel wa so conveniently located to a major Shinkansen hub. Yet it was so quiet and hospitable. The rooms are clean and the staff were amazing. If you need to do any shopping, it is in the same building as Bic Camera.
Stayed 2 nights in Mar 2024
Response from Hotel Associa Shin-Yokohama on 2024/3/28
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

michiya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very good
Stayed 1 night in Mar 2024

10/10 Excellent

Takao, Danbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, many restaurant options, and very service oriented staff.
Stayed 9 nights in Mar 2024

10/10 Excellent

artur, wembley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This absolutely amazing standards hotel .
Stayed 3 nights in Mar 2024

10/10 Excellent

Phoebe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is on the 10th floor of the same building as Shin-Yokohama station. Very polite staff who promptly attended to my concern when I booked 3 beds and was only given 2. I liked that there were water dispensers on each floor so I don’t have to keep using bottled water. The laundromat washes and dries my clothes thoroughly so that’s another plus! It was my last stop before returning home so was happy I could stock up snacks and skincare from the shops nearby.
Response from Hotel Associa Shin-Yokohama on 2024/3/7
Thank you very much for your patronage to our hotel.We are very happy to hear that you were satisfied with our services.We will do our best to provide you with even better service in the future.We sincerely look forward to your retur

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisbis my 2nd stay here. The hotelnis lovely and a bit on the higher end. As somebody that travels often, i dont understand why a higher end hotel doesnt provide any bottled water in the room. There is a water machine on every floor, unfortunately my room was the furtest away from there. So when i wanted a drink in the middle of the night it was slightly inconvenient
Stayed 1 night in Feb 2024
Response from Hotel Associa Shin-Yokohama on 2024/3/7
Thank you for staying with us the other day.Based on the feedback we have received, we will continue to improve our services and strive to make them even better.We hope you will not be disappointed and will be happy to welcome you back to our hotel again.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the price was great!
Stayed 2 nights in Jan 2024
Response from Hotel Associa Shin-Yokohama on 2024/2/4
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Lim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael P

Stayed 4 nights in Jan 2024

8/10 Good

Yoriko

Traveled with family
Liked: Cleanliness, staff & service, room comfort
駅直結でとても便利、10階から上がホテルになっており、横浜の景色が一望できて最高でした。駅ビルのお店も割引で使えたりで、助かりました。
Stayed 4 nights in Jan 2024
Response from ホテルアソシア新横浜 on 2024/1/30
当ホテルにご宿泊を賜り、誠に有難うございました。今後も多くの方に選ばれるホテルになるよう取り組んで参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用下さいませ。

10/10 Excellent

Cydney

Stayed 2 nights in Jan 2024

10/10 Excellent

Naoki

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

AYAMI

Stayed 2 nights in Dec 2023

10/10 Excellent

Armstrong

Stayed 1 night in Dec 2023

10/10 Excellent

Naoki

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Mayumi

Stayed 1 night in Dec 2023

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, lots of dining options
Stayed 2 nights in Dec 2023
Response from Hotel Associa Shin-Yokohama on 2023/12/20
Thank you very much for staying at our hotel.We are very happy to hear your kind words.All of our employees will do their best to provide you with even better service in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Anay

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, staff very helpful and accommodating. Clean, safe and plenty of dining options.
Stayed 4 nights in Dec 2023
Response from Hotel Associa Shin-Yokohama on 2023/12/20
Thank you very much for staying at our hotel.We are very grateful for your kind words.We look forward to having you stay with us again next time.

10/10 Excellent

Naomi, Surrey

Stayed 10 nights in Dec 2023

10/10 Excellent

Koji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

linda

Stayed 2 nights in Dec 2023

10/10 Excellent

Tsuyoshi

Stayed 1 night in Dec 2023

10/10 Excellent

Ursula Yee Har

Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

INAH

Stayed 4 nights in Nov 2023

10/10 Excellent

Yoriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We had a wonderful time at this hotel. We could reserve the available executive twin room in the last minute. The room was wonderful. It's a corner big room and the bathroom is also huge. We also had a breakfast buffet. We would love to stay this place again in the future.
Stayed 1 night in Nov 2023
Response from associa Shinyokohama on 2023/12/5
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

James F.

Liked: Amenities
I experienced one of the most cordial and helpful staff members at this particular hotel than anywhere else in my many years of travel. Such courtesy and integrity!
Stayed 1 night in Nov 2023
Response from associa Shinyokohama on 2023/12/5
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Allen

Stayed 2 nights in Nov 2023

10/10 Excellent

Noriko

Stayed 1 night in Nov 2023

10/10 Excellent

Seio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Wai Chin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the same building of the Shin Yokohama station. The staff is very experienced and the building has few shopping options like Bic Camera (a departmental store), Loft, Uniqlo etc
Stayed 2 nights in Nov 2023

10/10 Excellent

Ursula Yee Har

Stayed 3 nights in Nov 2023

10/10 Excellent

MASAKO

Stayed 1 night in Nov 2023

10/10 Excellent

TSAI CHUN

Stayed 2 nights in Nov 2023

10/10 Excellent

Chi Chiu

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice
Stayed 2 nights in Nov 2023
Response from Hotel Associa Shin-Yokohama on 2023/11/16
Thank you very much for your visit.We will continue to strive to improve our services to further satisfy our guests, encouraged by your evaluation.We look forward to welcoming you again.

10/10 Excellent

srinivasa

Great
Stayed 5 nights in Nov 2023
Response from Hotel Associa Shin-Yokohama on 2023/11/16
We thank you very much for your high evaluation. We are very happy to hear that you were satisfied with our service.All of our employees will continue to make every effort to provide you with even better service in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

David, Gardena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient
Stayed 1 night in Oct 2023
Response from Hotel Associa Shin-Yokohama on 2023/11/16
Thank you very much for staying at our hotel.We will continue our efforts to be the hotel of choice for many guests in the future.We look forward to welcoming you again.

6/10 Okay

Gil

Traveled with family
No upgrade, no free drink, you have to pay for beer in lounge
Stayed 1 night in Nov 2023
Response from Hotel Associa Shin-Yokohama on 2023/11/6
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.All beverages in the lounge are free of charge except for beer. We apologize for the lack of guidance.If you use the hotel again, we are glad.