Find hotels near Waterfront Playhouse, Key West from NT$5,182

"Terrible hotel building with terrible customer service. Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don’t know how to handle issues which you will have plenty. We didn’t have AC 2 out of 3 nights and they didn’t even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don’t know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won’t let you sleep. Jesus, it was 3 days of hell! "

"Very disappointed with the “Cozy Queen” room. It looked nothing like the photos online — extremely small, tiny window, and only one nightstand. For nearly $600, it felt very misleading and not worth the price. When we raised this at reception, one of the ladies was very rude and dismissive, saying we booked a room type rather than the exact room shown in the photos, which felt unhelpful and not understanding of our concern. The two ladies at reception overall came across as rude."

"Great property and location"

"We moved from a tropical king to a king suite. This room did not have any seating however, our room faced the pool which I loved and enjoyed. The suite was larger with seating inside and on the porch. Will definitely come back. A shout out to Greg and Larry for their great hospitality! "

"IDON'T DRINK"

"Great location. Room was comfortable and clean. Staff was very friendly"

"Great breakfast near the pool, wonderful waitstaff, quiet vibes, and prime location!"

"Very clean room. Great location!"

"Gave stars due to hotel key fob work on several occasions. Had to go to front desk to have it reset."