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"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "

"Hotel is very old and way below the average of a Hyatt property, mattresses are not comfortable nor pillows. Rooms could use a little bit of maintenance. "

"Great staff, excelent service, the breakfast buffet A+++ . Always stay here and will continue coming thanks"

"Wonderful "

"everything was very clean and the pool was really nice but could be a wee bit warmer. nice rooms. Enjoyed the free breakfast"

"Very convenient location "

"Excellent "

"Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!! "

"good for Airport overnights. "