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"Really nice hotel, I liked all the options for the kids, kids water park, kids club, the churrasqueria and cafeteria. The views are amazing. Restaurants are okay, the workers they were all very friendly and helpful. This resort It’s a bit far from both airports so taxis will charge over $100 to take you there. As well as any taxis to playa del Carmen around $40. Also you will see animals like mapaches, iguanas and I even saw a snake. For someone like me that doesn’t like animals maybe is something to take into consideration. But overall good hotel. "

"Just returned from our 6 day trip. 2 adults and 2 children. We stayed in the family selection. The good… -Lots of dining food options. -Access to all the property’s. -Pool right outside our room. The kids loved this. -Transportation around the resort. -Beautiful and clean resort. -The butler service. You text them what you need and boom it’s delivered to the room and you tell them what dinner options you would like for your stay on the first day and they make the reservation for you. -Pools are beautiful and not over crowded. -Love the swim up bar. -Staff was very nice and very helpful. - The Market comes every Wednesday and Saturday some local vendors. - They have a kids club though we did not use this. -Family selection had free water, drinks, and candy bar for the kids with snacks. -Water is filtered and completely safe. - Rooms were very nice and clean. Now the not so great. - When you arrive they try to set you up on a one hour tour and offer you all the Incentives. They pitch it as a marketing. A simple no thank you a few times did not stop the sales pitch. I understand this is their jobs and I respect that but it was a little much. - Beach was not something you wanted to swim in. Nobody was ever in the water due to the seaweed. Not resorts fault. Just a bummer. - Drinks were really weak even when asked for A double. I would recommend this resort and stay there again. Just maybe a different time of year due to the beach issue. "

"The staff were great and restaurants within TRS were good. Room was, odd, with regards to the open concept closet and ridiculously low countertops. I would definitely go back!"

"Huge property. Lots of walking. Buffet at the Palace was excellent. Restaurants were a nice change. Snorkeling/swimming with turtles was the highlight. Activities staff were awesome. A dedicated coffee shop and area for quick snacks would be a good addition. "

"Internet , Staff , Bed Comfort and Amenities are all 10!!! Food I give a 6 . Had a great time the beach did disappoint us the area to enter on the resort so brown full of algae and felt like big stones at the button even with water shoes uncomfortable but again my trip was great "

"Facility was top notch. The attention to detail in every aspect was amazing, from the dining options, pools, water parks, activities, etc. "

"Great place but if you looking for night life they are still new and working on getting clientele up it’s not that kind of vibe "

"We have gone here 6 times . We brought our neighbours and their kids and they cannot get over the good and staff and resort. Renovated since we went . Shows are amazing grease, Micheal Jackson , light show. And craft market in Thursdays "

"Now this is the type of resort that means what they say: ALL INCLUSIVE. When I say that everything was amazing, it was--from concierge service (Francisco & Gerardo specifically) to room service (Lorenzo)to the dining options and customer service (Francisco that worked at Seaside Grill & Himitsu) to the entertainment provided by Lina. I HIGHLY recommend that when choosing your suite--get the swim out, you will NOT regret it! "