Find hotels in Swansboro West, Richmond

"Tub didn’t drain, room was full beds even though it was supposed to be queen size. Pillows were nice "

"hair on bathroom floor, comforter seemed ancient, room in poor condition, no bottled water in the room, desk broken."

"No gym, property was under renovation was extremely loud couldn’t walk in front door. They ran out of WATER.Nothing upon check in was so bad had to leave a night early and stay at a Hilton do not stay here "

"Fun hotel that is convenient to the convention center. The gym is great and the YMCA is really close. Bunch of great restaurants very close by. "

"Old rooms had an odor busted flooring in bathroom. Not a good place to stay "

"The elevator was broken and no house keeping Sunday. I wish they could have let guess know in advance, but the front desk person was nice "

"Food was great"

"The location was great: 2-3 blocks from Capitol. The Internet was extremely slow. If you want to use it, you need to pay a lot. The 'free' password did not work. Nothing is included. Parking is $45/night, but is not mentioned when booking the room. The room lacked a robe, lotion. You could tell that it was prepared in a hurry. If you have to call the hotel for any reason, be prepared to get a 1800... sales number, to wait, be disconnected and repeat the whole cycle again. There is no direct number to the reception/front desk. The restaurant/tavern on the 1st floor was very, very slow, yet expensive. Be prepared to wait for an hour in the morning just for eggs, pancakes and coffee. Staff appear to be nice, but only because they are waiting for tips. "

"Room 321 had bug beds. Staff person Mo, laughed and did want to move us at first. Basically I had to demand to get changed. Was grated the change to room 403. Found that room to be filthy and smelly. I have pictures to prove the bed bugs and the room bed filthy. Would not recommend staying here. Quite frankly I want a refund. "