Find Hotel with a Concierge in Richmond, VA

"Air conditioner good. Bed creaked so badly we had to put the mattress on the floor to sleep. Flood lights shone through windows with difficulty drawing curtains and blinds inoperable. Bath clean and supplied. Furniture worn and needs repair. Hair dryer very old and weak. Noise from below invaded. Nice try for history but not worth the price. "

"1) Dodgy area. not sure I would walk the area at night. View from my room looked out on a graffiti covered building across a parking lot. Be prepared for ambulances and sirens blasting at least 2 or 3 times during the night. 2) rooms are all different, but my room was...less than optimal. The bed was was 9 feet from the door which opened directly into the main part of the room When I lay on my side, bright lights from the hallway shone through the cracks between the door and the frame. It was like staring at bright night light. It's always better when the door does not open directly into the main room, which shields the occupant from light and noise. 3) I did not care for the mattress. I am not a fan of memory foam, even it is only a topper. It's very hot to sleep on. Between the light from the door and the uncomfortable mattress, I did not have a good night's rest. 4) The hotel shuttle does not run often enough. We attended an event at the train station, and when we called the hotel for a pickup, they said they could not be there for an hour. We called an uber instead; I think the room was over-priced. I've stayed in nicer hotels for less. The lobby is impressive, but one doesn't sleep in the lobby. I probably would have given the experience 3 stars instead of 2 if the price were more reasonable. "

"Room was clean and good quality. Staff allowed for an additional hour at check out which was very much appreciated."

"The hotel is in a great location downtown. We were in a recently renovated room that was nicely appointed. Unfortunately the bathroom had a rather overwhelming sewer smell. We asked the front desk to look at it two different times. On the second day a very nice maintenance man came to assess the problem. He did do some work on the toilet, but the smell remained. The front desk did not seem to be concerned about it. We thought most of the staff that we interface with were rather pleasant, except for some of the staff members at the front desk. The hotel is currently under some renovation. You may want to delay your stay at this hotel."

"Beds were soft, our room was large, the restaurant downstairs was accommodating. "

"Valet parking is difficult and expensive, we couldn’t get the trash taken out, and every 15 minutes or so all night something clanged… so while the hotel is pretty… no real sleep at all."