Find hotels in Royal Borough of Kensington and Chelsea, London

"I was pleasantly surprised by the quality of my room, the condition of the building, and the walkability of the neighborhood. The Drey provides excellent value, and the staff was very accommodating."

"Excellent staff help and accommodation… Much appreciated"

"Staff at reception—including the manager—were rude and completely unprofessional. When we arrived to check in, we were told our room was no longer available due to a “leak,” which was clearly untrue. We overheard staff discussing “Expedia” before disappearing to the back and suddenly claiming there was no room for us. They tried to send us to another hotel for the night and told us to come back the next day. After arguing, we forced the manager to personally take us there to ensure we actually had a room. Shockingly, he then tried to make us pay them for staying at a different hotel. When we refused, he became hostile, blamed us for the situation, and acted offended that we wanted to cancel—despite them not even having a room for us. Earlier that day, we had also been denied proper luggage storage. We were told their storage room was only for guests who had checked out, which makes no sense, and were instead offered some random unsecured room. This was a complete failure of service, handled with dishonesty and aggression from start to finish. "

"Very spacious room that felt cozy and comfortable for our London visit. Tube station conveniently located across the street."

"MR. GUPTA (LUGGAGE) AND MS. JAMILA WERE PROFESSIONAL AND RESPECTFUL. EVERYTHING WAS GREAT. "

"I have stayed here multiple times and it is the only hotel I will use in London. The decor is stunning and so well put together. From the moment you walk in and are greeted by the gorgeous staircase, you know you've picked the right place. The staff are always so attentive and more than ready to help when you need it. The door is always opened for and you're always greeted with a warm welcome. If you need anything during your stay, they will make sure you have it within minutes. Whether it's extra towels, help carrying your bags, or even booking transportation, they are there to serve you and always with a smile. The breakfast buffet is top notch and a great way to start your day before exploring the city. And you couldn't ask for a better location. The hotel is across the street from the Gloucester road Underground station which houses two of the most accessible tube lines. It makes getting around London a breeze. This is definitely the place you want to stay on your holiday."

"Excellent location. "

"Clean room, friendly staff. The breakfast buffet was really good, but the dinner service was not. The dinner was a bit mediocre for the cost. The fitness room costs an additional fee to use. They do not allow guests to check in early unless you want to pay 80 euros additional. This was irritating as our flight arrived at 6:30am. They said we could get in immediately if we pay, so the rooms were available and ready. My friend stayed at a different hotel and was able to check in early without the extortion."

"Asked for room to be cleaned and offered to pay. Had to check in multiple times for it to be done. I have been here a week and not one cleaning. Offered to pay for the cleaning and was told to wait until 7 days. Ok… 8th day arrived and they will “see what they can do.” Literally a lovely place, the cafe staff are amazing. I would love to get a room cleaned per my request even if I have to be charged. Instead it was an awkward debate "