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"The room was not clean, specially the carpet and bathtoom. The refrigerator was rusty. The TV was not working. "

"Room was clean and comfy. Hotel staff were nice and helpful. "

"The underground parking is super tight and nerve wracking...signs say 2 way traffic....but as i was going down...a suv was coming up...i had to back up to let him by...i was inches to the wallw.and inches to him as he passed. Parking was $16 per night. The staff was great and patient. Their room keycard system is antiquated and in need up an updated system. "

"Didn't have breakfast "

"Valet parking is nice. The location is convenient to Mayo Clinic and Methodist Hospital. Shopping is close by if you need a break. The staff is generally nice. Body wash was out in the room and Kleenex when we arrived and we had to call down for that. Room temperature control was great. One issue is the noise. Even with a set time that guests should respectful to others and quiet down, it isn’t adhered to. On our second stay, when we called the front desk, they offered to call the police. It would seem much more reasonable to just send security to say “hey, these are the rules, watch your kids and don’t let them run all over with out you up and down halls slamming doors..” Then sent security who was very lax about it- we watched / listened and it was never going to be taken seriously. Some of us are not here for for play and to enjoy the city, we are here with serious medical conditions, or spending hours and days at the hospital with a very sick loved one; in these cases sleep is something needed and coveted. Maybe ask guests the purpose of their stay when booking them and place them on floors that make sense. It seems highly inconsiderate to put someone in a horrible and exhausting situation to deal with the inconsiderate guests when some of us truly just want to sleep. Even with ear plugs, air on, and a fan- the doors and walls are paper thin. I’m not sure we’ll stay again even tho we have many future medical trips. It’s really frustrating."

"Front desk staff was extremely helpful and courteous. The bottles of water at check in were much appreciated as was the hot breakfast. I would have given a 5 star rating if the lighting in the room had been better. It was very dim and dark with the window coverings closed. Maybe switch to LED bulbs? Also, there wasn't a working fan in the bathroom."

"Great staff "

"The room was clean and the staff was very helpful"

"Bed was uncomfortable, couldn’t sleep. I hate when they give you 1 bar of soap and there isn’t a dish. Gross wet soap lying in water. The restaurant attached was awesome though! Food was very good and they had great service. Hotel staff sitting on their butts and doing the bare minimum. "