City view from property

Reviews of Ramada by Wyndham Reno Hotel and Casino

3 out of 5
Ramada by Wyndham Reno Hotel and Casino
1000 E 6th Street, Reno, NV

Reviews

5.8
Rating 10 - Excellent. 319 out of 1547 reviews" "
Rating 8 - Good. 275 out of 1547 reviews" "
Rating 6 - Okay. 287 out of 1547 reviews" "
Rating 4 - Poor. 259 out of 1547 reviews" "
Rating 2 - Terrible. 407 out of 1547 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Marlena

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. My accommodations, what's perfect? But what I did not like. Was too many drug transactions. And prostitute. S working. Inside the casino. Choosing choosing to stand or sit.by us so yes we had to go to gsr
Stayed 2 nights in May 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was all wonderful
Stayed 3 nights in May 2024
Response from GM on 2024/5/22
Dear Sharon, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Lisa Tymann, GM

2/10 Terrible

William

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The night manager kicked me out without refund because my brother came up to my room with me to grab my car keys. After he already left the property, the manager told me if he didn’t furnish an ID that I would be asked to leave without refund. As he was on his way to the airport to catch a flight he was already late for, he wasn’t able to come back. Subsequently I had to leave. No refund. Not even my deposit. If this is how this place conducts business, without even a warning, I am amazed you’re still in business. Why didn’t she stop us when she noticed him going up? Why wait til after he left? Too many questions.
Stayed 1 night in May 2024

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff was great, security guard made me feel safe in what seems to be a rough area. Could have used a mini fridge. Hotel is aged. Room was clean.
Stayed 3 nights in May 2024
Response from GM on 2024/5/21
Dear Jennifer, It is fantastic to hear that you enjoyed your stay and felt safe! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Lisa Tymann, GM

4/10 Poor

Keith

Stayed 7 nights in May 2024
Response from GM on 2024/5/22
Dear Keith, At our core, we're passionate about delivering unparalleled hospitality. Your feedback is truly appreciated and we're sorry we fell short. We're eager to go above and beyond during your next visit. Sincerely, Lisa Tymann, GM

4/10 Poor

Theresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t expect Wyndham properlty to be like that i will nit stay there again
Stayed 4 nights in May 2024
Response from GM on 2024/5/21
Dear Theresa, We strive to exceed your expectations, so I'm truly sorry to hear that your stay wasn't enjoyable. Your feedback is important to us, and we look forward to the opportunity to provide a better experience for you in the future. Thank you for choosing to stay with us. Sincerely, Lisa Tymann, GM

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 2024/5/20
Dear Miriam, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Lisa Tymann, GM

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a club in or around the hotel that kept bumping music so loud you could feel it through the walls until 6AM when they stopped; i knew it was 6AM because the Freight train blew its horn at 5AM. The shower drain spit up water without being used. The area around there is ghetto. Staff were nice and doing their jobs.
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Dear Daniel, We are sincerely sorry that the city noise interrupted the comfort of your stay and that you experienced a drain issue. We strive to exceed our guests' expectations, and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Lisa Tymann, GM

6/10 Okay

Susan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Air conditioning not working. Property is pretty old.
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Dear Susan, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Lisa Tymann, GM

2/10 Terrible

ben

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is in a bad area.
Stayed 1 night in May 2024
Response from GM on 2024/5/15
Dear ben, We are sorry that the area of the hotel did not meet your expectations and negatively impacted your stay. We appreciate you choosing us and hope to host you again should you return to our city. Thank you for your feedback. Sincerely, Lisa Tymann, GM

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kindness
Stayed 1 night in May 2024
Response from GM on 2024/5/14
Dear Tracey, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Lisa Tymann, GM

4/10 Poor

Annemarie

Disliked: Property conditions & facilities
Old and dated hotel with a sickly sweet smell like air freshener trying to cover up cigarette smoke. Clock radio didn’t work in 912. Pillows were lumpy and linens were old. No duvet. In a dodgy part of town.
Stayed 1 night in May 2024
Response from GM on 2024/5/13
Dear Annemarie, I apologize for your negative experience at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is valuable to us, and we appreciate you taking the time to write to us. We hope that we can have the chance to welcome you back and provide you with a more enjoyable experience. Sincerely, Lisa Tymann, GM

2/10 Terrible

Angelica

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There’s so many homeless people around, the outside is dirty, the rooms are nasty. I walked into the room and walked right out. I just couldn’t stay there.
Stayed 1 night in May 2024
Response from GM on 2024/5/8
Dear Angelica, We are sorry to hear that you have decided not to stay with us. We understand that you expected impeccable accommodations, and we apologize for falling short of your expectations. We empathize with your frustrations and would like to assure you that we will be sharing your review with our team so that we can make the necessary changes to improve guest satisfaction. If your travels bring you back to our area, we hope you will consider staying with us again. Sincerely, Lisa Tymann, GM

4/10 Poor

Larissa

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
old
Stayed 1 night in May 2024
Response from GM on 2024/5/8
Dear Larissa, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Tymann, GM

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area looks old and unsafe.
Stayed 2 nights in May 2024
Response from GM on 2024/5/8
Dear Oscar, We appreciate your feedback. Our staff members reside and engage in social activities in the area and consider it to be very safe. However, we apologize this was not your experience. We hope that you will give us another opportunity to serve you in the future. Thank you for choosing to stay with us. Sincerely, Lisa Tymann, GM

2/10 Terrible

Rosalinda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty very unsafe NO SOAP not even Handsoap needs a new location or a huge remodel. Staffing was polite
Stayed 1 night in May 2024
Response from GM on 2024/5/7
Dear Rosalinda, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Lisa Tymann, GM

8/10 Good

Sharon

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was fine except for the area.
Stayed 1 night in Apr 2024
Response from GM on 2024/5/7
Dear Sharon, I'm glad you enjoyed our hotel. We live and work in the area, and find it to be very safe overall. We value your feedback and thank you for staying with us. Sincerely, Lisa Tymann, GM

4/10 Poor

Brian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty shower tub and do not have soap, shampoo, and tissue for my 3 days stay.
Stayed 3 nights in Apr 2024
Response from GM on 2024/5/4
Dear Brian, I’m sorry that you found our bathroom toiletries and housekeeping service underwhelming; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you disappointed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Tymann, GM

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/3
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Tymann, GM

6/10 Okay

DIANE

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old. The front desk agents are sitting on old raggedy chairs.
Stayed 3 nights in Apr 2024
Response from GM on 2024/5/2
Dear DIANE, We're dedicated to ensuring your happiness. We apologize for any missteps during your visit and value your input to enhance future experiences. Sincerely, Lisa Tymann, GM

2/10 Terrible

Justin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The surfing area is not well lit. Lots of shady people wearing sunglasses at 10pm hanging around outside.
Stayed 1 night in Apr 2024
Response from GM on 2024/5/3
Dear Justin, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Lisa Tymann, GM

2/10 Terrible

Terika

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not a place I'd ever stay at ever again.
Stayed 3 nights in Apr 2024
Response from GM on 2024/5/2
Dear Terika, We sincerely apologize for the inconvenience caused. Your feedback is appreciated and we strive to exceed your expectations in the future. Thank you. Sincerely, Lisa Tymann, GM

8/10 Good

Francisco

Stayed 2 nights in Apr 2024

2/10 Terrible

Elia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 2024/5/2
Dear Elia, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Lisa Tymann, GM

6/10 Okay

Jacqueline

Traveled with group
Disliked: Amenities
Need to updated!
Stayed 1 night in Apr 2024
Response from GM on 2024/4/30
Dear Jacqueline, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lisa Tymann, GM

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant within the casino very smoky for a non-smoker’s.
Stayed 1 night in Feb 2024
Response from GM on 2024/4/30
Dear Joe, Thank you for your 5/5 review of our hotel. I regret that you did not fully enjoy your experience when visiting the casino's restaurant. We appreciate you choosing us and look forward to your return. Best, Lisa Tymann, GM

2/10 Terrible

John, Brighton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel for only the most desperate. Smells like a pile of cigarettes in the lobby. Lots of homeless milling around the parking lot. The room had no view of the parking lot. And finally, there was some sort of horrible staining in the bathroom. I refused to stay and want a refund. The only good part was the host was nice.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/29
Dear John, We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us. Sincerely, Lisa Tymann, GM

6/10 Okay

Cory

Traveled with family
Liked: Amenities
When I chose this motel I chose this because I thought I would get a continental breakfast. There was none .This is false advertisement. I like to be reimburse. I had to pay for breakfast that I thought it was given by the hotel.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/29
Dear Cory, We try to be as transparent as possible regarding our hotel amenities, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Sincerely, Lisa Tymann, GM

6/10 Okay

Michelle

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
We heard gun shots not far away from the hotel in the middle of the night, felt a little unsafe
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/29
Dear Michelle, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Lisa Tymann, GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Close to everything
Stayed 1 night in Apr 2024
Response from GM on 2024/4/30
Dear Maria, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Lisa Tymann, GM

8/10 Good

heather

Liked: Staff & service, property conditions & facilities
I mean its in a terrible area of town. Lots of homeless people outside. Run down neighborhood surroundings
Stayed 1 night in Apr 2024
Response from GM on 2024/4/28
Dear heather, Thank you for taking the time to share your review of your recent experience at our hotel. We look forward to hosting you again. Best, Lisa Tymann, GM

2/10 Terrible

Jeremy

Horrible customer service upon check out
Stayed 1 night in Apr 2024
Response from GM on 2024/4/28
Dear Jeremy, We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Lisa Tymann, GM

4/10 Poor

Cheka

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It was very disappointing. The first room that I got into was not even clean. The toilet paper was on the ground in the bathroom and the bed looked like someone slept in it. When I went downstairs to let the attendant know, she did apologize, which I appreciate, and she got me a new room. This room was also dirty. The bathroom was very disgusting and it also had hair in the drain . I didn’t go back downstairs because I was extremely exhausted especially from traveling here from Wisconsin. This is very disappointing. I would NOT recommend.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/27
Dear Cheka, We are genuinely sorry to hear that your experience with us fell short of your expectations. Please accept our sincere apologies for any inconvenience caused. We value your feedback on the cleanliness of the room, and we are grateful for your honest comments. Your feedback is crucial to helping us improve our services, and we are committed to making the necessary changes to ensure that you have a more enjoyable stay in the future. Thank you for choosing to stay with us!Sincerely, Lisa Tymann, GM

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from GM on 2024/4/27
Dear david, Thank you for your wonderful review of our Ramada! We were honored to have you as our guest and glad to hear that you enjoyed your stay with us. Your feedback means a lot to us and we hope to have the pleasure of welcoming you again the next time you visit our town! Best, Lisa Tymann, GM

10/10 Excellent

Cody

Stayed 1 night in Apr 2024
Response from GM on 2024/5/20
Dear Cody, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Lisa Tymann, GM

6/10 Okay

john

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/26
Dear john, Thank you for choosing us. We apologize that your experience was not exceptional, but we appreciate your feedback and hope to exceed your expectations in the future. Sincerely, Lisa Tymann, GM

2/10 Terrible

Nina

Stayed 5 nights in Apr 2024
Response from GM on 2024/5/15
Dear Nina, We appreciate you taking the time to review our hotel. We can't wait to have you back and ensure you have an outstanding experience. Sincerely, Lisa Tymann, GM

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel sucks., Criminal all night long in the parking lot, casino if you can call it that. The staff were rude and sucked. The rooms sucked. Dirty. Service sucks, no pool or real restaurant. I will never never stay there again.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/24
Dear Bruce, I'm sorry to hear that we failed to meet your expectations during your stay and that you didn't have a pleasant experience. We always strive to leave our guests with a positive impression of our hotel, and it's disheartening to know that we fell short in your case. Please accept my sincere apologies for any shortcomings on our part. We would be honored to have the opportunity to make it up to you and provide you with a much better experience on your next visit. Sincerely, Lisa Tymann, GM

4/10 Poor

Dorothy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk staff was friendly and efficient. Our disappointment was with the room and restaurant. Our room had only one bar of soap, no shampoo, no conditioner, no garbage can, no kleenex, no hand towels, and the faucet in the shower was broken and made it difficult to get hot water. There was a restaurant advertised, but it only served hamburgers for dinner, no salads or other sandwiches. A true disappointment for us after a long day of travel.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/24
Dear Dorothy, We are sincerely sorry that your accommodations were not met with our excellence in quality and care. Additionally, I apologize that the restaurant offerings did not meet your expectations. We value your feedback and hope to have the opportunity to welcome you again for a more pleasurable experience and positive impression. Sincerely, Lisa Tymann, GM

2/10 Terrible

Doug

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was run down and dirty. Mattress falling apart. Bathroom not clean. Parking lot full of drug users & prostitutes.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/24
Dear Doug, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Lisa Tymann, GM

8/10 Good

Grace

Traveled with family
Liked: Staff & service
Like: it was close to the venue where we need to go; well lit parking lot Not like: there were some group of shady people outside the casino of the hotel that hang out there all the time, made us felt anxious and uncomfortable
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/23
Dear Grace, It is wonderful to hear you had a nice stay overall at our hotel due to our location and well-lit parking lot. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Lisa Tymann, GM

2/10 Terrible

Annie

Traveled with family and small children, Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in was a nightmare. Our room wasn’t clean so they offered me a new room, on the pet floor. I said no. Waited another 1.5 hours for my room to be cleaned and it still wasn’t so I opted for a pet room. It was cleanish for the most part but I did have to call down to the desk because a dog was barking! We were given two towels for our stay for three days and I asked for new clean ones and they didn’t have any! The hotel is connected to a casino so it’s a very sketchy neighborhood and people standing around
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/28
Dear Annie, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Lisa Tymann, GM

2/10 Terrible

Cami

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Find somewhere safer with enough staff
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/23
Dear Cami, We apologize that you did not like the area around the hotel and for any lapses in service. We live and socialize in the area and consider it very safe. We regret that you did not feel the same way, and we apologize that it had a negative impact on your hotel experience. We appreciate your feedback and hope to have the opportunity to host you again. Sincerely, Lisa Tymann, GM

8/10 Good

Donald

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 2024/4/26
Dear Donald, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lisa Tymann, GM

10/10 Excellent

Lily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is reasonable and hotel is clean and kids friendly
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Dear Lily, We truly appreciate your kind words! Thank you for taking the time to write a generous review, and most importantly, thank you for choosing us as your host. It was a pleasure to have you as our guest, and we hope to welcome you back to the area in the near future. Best, Lisa Tymann, GM

8/10 Good

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Check-in was normal. The first thing they said was not to walk off the hotel grounds as it was not safe...DAY OR NIGHT! The room was dirty...I realize that it is an older hotel, but the room really DID NOT look anything like what we saw online. The carpet was really old and terribly stained. After seeing how dirty my socks were, I didn't take my shoes off for the duration of our stay. The carpet was not fully vacuumed as there were crumbs.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/22
Dear David, Thank you for taking the time to provide us with your feedback and for choosing to stay with us. We would like to apologize for the unpleasant experience you had during your stay. We understand that cleanliness is a top priority for our guests, and we regret that your room did not meet your expectations. Your valuable comments have been shared with our housekeeping team, and we will take all necessary steps to improve our service. Thank you once again for bringing this to our attention. Sincerely, Lisa Tymann, GM

4/10 Poor

Joshua S, Dallas

Traveled with partner
Liked: Staff & service
Disliked: Amenities
.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/22
Dear Joshua S, Our aim is to ensure that our guests feel comfortable and satisfied during their stay with us. We apologize for any inconvenience caused during your visit and appreciate your feedback on reviewing our hotel. We hope to have the opportunity to serve you better on your next visit to the area. Sincerely, Lisa Tymann, GM

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
The accommodations here are adequate. Inside the hotel proper feels like basic, sanitary shelter. The veteran staff does their best to maintain this basic level of safe, clean shelter with minimal amenities but working toilets and showers, clean sheets, steady AC. Outside the property doors, however, the atmosphere is take-your-chances hard-luck Skid Row. I am reasonably comfortable with urban grit, and while I didn’t feel personally threatened, this part of town east of downtown put me on guard. I gave a lot of people a wide berth. I hope Ramada and Wyndham are doing their part to support healthy living conditions in this part of town. I’d be interested to know how concerned individuals might support that effort. Meanwhile, this hotel and neighborhood really give off the vibe of being places of last resort.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/23
Dear Mark, It appears that there were some aspects of your stay that you found enjoyable, but we apologize for not fulfilling all of your expectations. We appreciate you taking the time to share your feedback with us, as it is valuable to us. We will use your comments to identify areas that require improvement, and we hope that you will give us another chance to provide you with an improved experience. Sincerely, Lisa Tymann, GM

6/10 Okay

Joe

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Remote for tv did not work. Very few working lights. Carpet needed stretching and seemed to be dirty. No hangers.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Dear Joe, We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. Sincerely, Lisa Tymann, GM

8/10 Good

Jewell

Liked: Cleanliness, staff & service, property conditions & facilities
Well lite n easy access to getting in!
Stayed 1 night in Apr 2024
Response from GM on 2024/4/16
Dear Jewell, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Lisa Tymann, GM