I originally got a room at the Carson tower, once walking in I was disgusted, went back down to get a different room, which wasn’t available and was forced to have to upgrade. All that took over an hour. The hotel is under staffed and they make you wait. Another issue I had was my truck did fit in there parking structure, so again I was forced to have to get valley parking, with a 20 dollar a night charge. It took 20mins to check in my truck and to pick up from valley parking, if you have plans you better plan accordingly so that you won’t be late.The front staff isn’t very helpful. Pool is over packed and after 7pm kids aren’t allowed, not a kid friendly resort. This is the first and the last time staying here. With the extra money spent having to upgrade room plus vallet parking, I could have stayed somewhere lot nicer, with accessible free parking.