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Reviews of Circus Circus Hotel Casino Reno at THE ROW

4 out of 5
Circus Circus Hotel Casino Reno at THE ROW
500 N Sierra St, Reno, NV

Reviews

7.2

Good

Rating 10 - Excellent. 2154 out of 6166 reviews" "
Rating 8 - Good. 1557 out of 6166 reviews" "
Rating 6 - Okay. 982 out of 6166 reviews" "
Rating 4 - Poor. 683 out of 6166 reviews" "
Rating 2 - Terrible. 790 out of 6166 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Susana

Liked: Cleanliness, staff & service
Escalators not working. Limited staff to help in pathways.
Stayed 3 nights in Apr 2024
Response from nc on 2024/5/1
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 2 nights in Apr 2024
Response from nc on 2024/4/30
Thank you for the feedback.

6/10 Okay

Candice

Overall it was ok for the price
Stayed 1 night in Apr 2024
Response from nc on 2024/4/30
Thank you for the feedback.

10/10 Excellent

autumn

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Apr 2024
Response from nc on 2024/4/30
Thank you for the feedback.

2/10 Terrible

Candice

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from nc on 2024/5/1
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Lawrence

Traveled with partner
There is very limited signage to direct you to the Sky Tower, garages, parking, food court, reception, and restrooms. You have to ask constantly ask employees for directions.
Stayed 1 night in Apr 2024
Response from nc on 2024/4/30
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Meghan, Orlando

Traveled with family
Disliked: Property conditions & facilities
Customer service and friendliness was lacking at check in.
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for the review.

6/10 Okay

Julio Cesar

Stayed 2 nights in Feb 2024
Response from nc on 2024/5/1
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Geri, Pollock Pines

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from nc on 2024/4/30
Thank you for the feedback.

6/10 Okay

Marina

Traveled with family
Disliked: Property conditions & facilities
Very due for renovation!!!!
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Tony

Stayed 1 night in Apr 2024
Response from nc on 2024/4/30
Thank you for the feedback.

2/10 Terrible

Cheryl

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for the feedback.

8/10 Good

Danail

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Donald C. on 2024/4/29
Thank you for the review.

4/10 Poor

Tessalyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovated rooms advertised on website were not what we recieved. Wallpaper peeling. Broken tiles in the bathroom. Room appeared to be clean but dinghy, outdated, worn. For paying $300 a night, I expected more.
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

4/10 Poor

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very dated. But at least the room was mostly cl a minus the partially painted over stain on the ceiling that I can only hope is Kool-Aid. Also got a surprise charge for Resort Fee that Expedia price doesn’t cover.
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/29
Thank you for the review.

6/10 Okay

Carlamae

Traveled with family
Disliked: Amenities
It was a little dingy and the entrance was a little dark and dirty.
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/27
Thank you for your feedback.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/26
Thank you for your feedback.

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not safe area. Not the cleanest rooms. Also not the cheapest.
Stayed 3 nights in Apr 2024
Response from ADL on 2024/4/24
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, has not been renovated, old school
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/24
Thank you for your feedback.

2/10 Terrible

Melissa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first time in reno it was disappointing how much of this hotel was blocked off, convenient stores in the hotel closed, construction everywhere. I wouldnt stay at this hotel again not for what was paid to stay here.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/25
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Yezenia

Liked: Cleanliness, staff & service, property conditions & facilities
they need to give you better direction of the location of rooms maybe more signs guidiing people
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/24
Thank you for your feedback.

2/10 Terrible

Melinda

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room heater wasn't working, so we promptly informed the hotel staff. They assured us that maintenance would come to fix it. However, upon returning to our room after taking our kids out, we discovered that the heater still hadn't been repaired. was very late, and our children were exhausted, so we had to endure a cold night's sleep. The chilly conditions led to my kids falling ill the next day. When we voiced our concerns to the staff the following day, they only offered to change our room. Won't be coming back to this hotel. First and last time here.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/25
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Team

Liked: Cleanliness, staff & service, property conditions & facilities
Liked this place
Stayed 1 night in Feb 2024
Response from Donald C. on 2024/4/23
Thank you for the review.

10/10 Excellent

Yader

Liked: Cleanliness, staff & service, property conditions & facilities
Need better signage for where check in is with all the construction areas.
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/23
Thank you for the feedback regarding our signage. We will work on a better solution.

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/20
Thank you so much for your review!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
It's was a fun time with my kidsthere
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/18
Thank you for the review!

8/10 Good

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the stay passing through but was a little upset! Circus circus in Vegas is always open or has set hours for the arcade but in Reno they go off if people are there or not which to me was not fair. My kids were really looking forward to the arcade and they closed it earlier than their hours they showed.
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/19
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Krishneel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything I needed
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/18
Thank you so much for your review.

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exciting
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/17
Thank you for the great review!

10/10 Excellent

Janet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Convenient for kids and adults
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/17
Thank you for the great review!

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from ADL on 2024/4/17
Thank you so much for your review!

10/10 Excellent

Joe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
W
Stayed 1 night in Mar 2024
Response from nc on 2024/4/17
Thank you for the feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from nc on 2024/4/17
Thank you for the feedback.

8/10 Good

melchor

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/15
Thank you for the review.

10/10 Excellent

Christina, commerce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay so didn’t see much but rooms were comfortable and nice.
Stayed 1 night in Apr 2024
Response from ADL on 2024/4/13
Thank you so much for your review!

6/10 Okay

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
No microwave....:/
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/15
Thank you for the review.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/11
Thank you for the review.

2/10 Terrible

Anthony

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
April 2024 spring break. Property is infested with bed bugs. Staff if aware and does not address it. We will not be staying again EVER.
Stayed 3 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

6/10 Okay

Rosita

Traveled with family
Liked: Cleanliness, staff & service
I love that it was quick and easy to get to
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the review.

6/10 Okay

Donna

Liked: Cleanliness
Property is clean but dated. Elevators were a nightmare with lines.
Stayed 4 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from nc on 2024/4/10
Thank you for the feedback.

6/10 Okay

jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the review.

6/10 Okay

Mariana

Traveled with family
Liked: Staff & service, amenities
Shower had great pressure, however, it shower head is not adjustable so no matter how secure the shower curtain is, water wets the floor outside of the shower.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the feedback. We will be addressing your concerns.

6/10 Okay

John

Stayed 2 nights in Feb 2024
Response from Donald C. on 2024/4/9
Thank you for the review.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Arcade for kids
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the review. We are glad to see you enjoyed our midway area.

10/10 Excellent

Charlyy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was an amazing experience
Stayed 1 night in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the great review.

10/10 Excellent

Joshua Ellis, Fayetteville

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the review.

8/10 Good

Jessica

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Staff & service
At shelf check in you couldn’t read the receipt and not one employee could tell us what it said. Room was really clean but water was leaking everywhere due to it raining.
Stayed 1 night in Mar 2024
Response from ADL on 2024/4/7
Thank you for your feedback.

8/10 Good

Grace

Stayed 3 nights in Apr 2024
Response from Donald C. on 2024/4/9
Thank you for the review.