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Reviews of Rodeway Inn Poughkeepsie

2 out of 5
Rodeway Inn Poughkeepsie
536 Haight Ave, Building B, Poughkeepsie, NY

Reviews

5.8
Rating 10 - Excellent. 5 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 7 out of 30 reviews" "
Rating 2 - Terrible. 7 out of 30 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

RaQuana

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Front Desk on 2023/12/3
Dear RaQuanaThank you for taking the time to review our property. We are glad you had an enjoyable experience. We hope you have a wonderful holiday season. Warm & Safe travels to you and your family!

8/10 Good

Vincent, Kew Gardrns

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 2023/12/3
Dear Vincent,Thank you for taking the time to review our property. We are glad you had an enjoyable experience. We hope you have a wonderful holiday season. Warm & Safe travels to you and your family!

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
run down
Stayed 1 night in Oct 2023
Response from Front Desk on 2023/10/11
Thank you for taking your time to provide us with valuable feedback. We take all concerns seriously as we work to improve our property. We also apologize for not meeting expectations.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Room smelled of tobacco smoke. Toilet did not always flush. bathroom fan made loud noise and did not clear the steam.
Stayed 2 nights in Sep 2023
Response from Front Desk on 2023/10/11
Thank you for taking your time to provide us with valuable feedback. We take all concerns seriously as we work to improve our property. We also apologize for not meeting expectations.

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Front Desk Staff on 2021/12/21
Thank you for taking the time to review our property. We are glad you had an enjoyable experience. We hope you have a wonderful holiday season. Warm & Safe travels to you and your family!

2/10 Terrible

Giggia, New York

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was being used as a halfway house for homeless and section 8 housing. It should not be allowed to take guests without telling them
Stayed 1 night in Oct 2021
Response from Front Desk Staff on 2021/10/17
Thank you for your feedback, we appreciate your review. We apologize we did not meet your expectations and we will be sure to work on improving our property

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/8/5
Thank you for reviewing our property. I sincerely apologize your stay did not meet your expectations. We take all concerns seriously and will be sure to incorporate this feedback in our next staff meeting. Safe Travels to you and your family!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Jul 2021
Response from Front Desk Staff on 2021/7/29
Thank you for taking the time to review our property. We appreciate your stay with us. We know there are plenty of options travelers may choose from to stay the night. We are grateful to have had the opportunity to accommodate you during your travels to Poughkeepsie, NY. Have a Safe and Happy Summer!

6/10 Okay

Lashay

Traveled with family
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/28
Thank you for your review of our property, we appreciate the time you took to leave us feedback. We hope you have a happy and healthy summer!

6/10 Okay

David

Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/27
Thank you for taking the time to review our property. We appreciate any feedback given so that we may keep doing right what our guests enjoy and improve where needed. Safe Travels!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
What’s we’re there for hours, lights everywhere for hours. The room was dirty. Ash on the floor. Bug on the window I have a picture for. I left after a few hours. Checked in around 8 ish. Tried to sleep and the covers were nasty ans smelled. Couldn’t sleep more then 1-2 hours before leaving before midnight. I paid insurance on the ticket. I requested a refun for the amount of approx 164$
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/27
Thank you for taking your time to provide us with valuable feedback. We take all concerns seriously as we work to improve our property. We also apologize for not meeting expectations.

2/10 Terrible

Arlene

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/27
Thank you for taking the time to review our property. We always appreciate feedback.

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Loved the upgraded room, the new modern bathroom, and the frig and microwave. Had stayed here many years under previous owners and they didn't have these nice amenities. Hated the in-the-wall non-upgraded air conditioner. When it rained, water poured in from outside, needed to put towels down to mop it up. Then smelled like mildew or urine when it ran later. Very unpleasant.
Stayed 5 nights in Jul 2021
Response from Front Desk Staff on 2021/7/25
We apologize your experience did not meet your expectations. We appreciate you brining this to our attention. And we will do everything we can to fix this issue moving forward. Thank-you for your valuable feedback.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Non-
Stayed 2 nights in Jul 2021
Response from Front Desk Staff on 2021/7/20
Thank you for taking time to review our property. We apologize your stay did not meet your expectations.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoke/tobacco/cigarettes odor
The room was supposed to be a non smoking room and the room smelled like someone had a pack of cigarettes few seconds before I arrived. The beds has cigarettes burnt marks.
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/19
We apologize our non-smoking room was not up to standard during your stay. We understand how frustrating it can be when guests don not honor our non-smoking policies. Moving forward we will do our best to correct this by increasing our housekeeping efforts. We truly apologize for the inconvenience, and thank you for your stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Smoke Room
We booked a non smoking room. When we got in the room, it was absolutely clear that the room had been smoked in. It absolutely reeked of smoke, so my wife asked for a different room. They put us in the room next door. It reeked just as bad. My wife went back and told the front desk, but there was nothing that they could do because they were sold old. They did offer a 10% discount. We left nothing in the room, which is fortunate because when we got back, they had moved us back to the original room. I left my change of clothes in the car for the next morning. Upon arriving home, everything I wore in the room smelled like smoke. I think it's in the carpets and mattresses. I guess you get what you pay for.
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/18
We apologize your room did not meet your expectation. We acknowledge we were unable to observe our commitment to ensuring our rooms remain non-smoking at all times. This can provide to be very frustrating when we have limited availability and we are not able to offer an additional room as an alternate option. While we know compensation is a distance second to a comfortable night sleep, we value you your opinion and look to find alternate ways to address guests smoking in the rooms moving forward. We appreciate your honest feed back and thank you for your stay.

2/10 Terrible

Maximson

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience ever
It was terrible. I arrive and did not get the room that I was charged for you because it was ready. The service was decent s as representatives were not rude and actually got me into the room fast but the experience at the room was so bad that I would have preferred if people were rude. The room reeked of cigarette smoke to an unbearable level. I have never been expect to second hand smoke for more than a minute my entire so that only enhance the effect. I tried nearly everything I could find online about getting rid of the smell but it was as bad when I left as it was when I walked in. The room was terrible shape for a hotel and for the price I paid but in decent shape for a motel. I think it had a 3-stars heaven knows why. Avoid at all cost.
Stayed 1 night in Jul 2021
Response from Front Desk Staff on 2021/7/12
We apologize our Rodeway Inn property did not meet your expectation. We review all guest concerns and appreciate your honest review of our property. Moving forward we will do our best to ensure we use this information to improve our product.

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
No rest
Alot of arguing and fighting next door.. couldn’t rest
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 2 nights in Jul 2021
Response from Front Desk Staff on 2021/7/7
Thank you very much for your honest feedback. We are happy to hear you enjoyed your stay at the Rodeway Inn Poughkeepsie, NY. We look forward to seeing you again in the future! Happy and healthy travels!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel to anyone
Stayed 3 nights in Jul 2021
Response from Front Desk Staff on 2021/7/7
We are sorry to hear we were unable to meet your needs during your recent stay with us. If we can do anything to improve a future stay please contact the hotel directly and we would be happy to assist your concerns directly

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel
First of all breakfast was not very good. I understand bagged breakfast but most days there was no yogurt. There answer was we ran out. Second they had a filming for a HBO series and my car was hit. There answer file a police report. I will NEVER stay stay there again. I was very disappointed in this choice. Hotels.com you should not recommend them to anyone.
Stayed 5 nights in Jun 2021
Response from Front Desk Staff on 2021/6/27
We apologize our to-go bags were not a preference for you. We appreciate your feedback as we start to expand our breakfast post Covid-19. In the upcoming weeks we will start to re-introduce fresh fruit and more breakfast options for our guests to enjoy. Also, we were very sorry to hear about any damages to your car. However, car accidents and personal property damage would need to be filed with the proper authorities and disputed correctly with both insurance companies. We unfortunately are unable to mediate or provide compensation for car accidents within the parking lot. We appreciate your time to tell us about your stay and we hope you to provide your services in the future.

2/10 Terrible

YARALEE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Front Desk on 2021/6/20
Thank you for taking the time to honestly review our property. We appreciate your feedback but please call the property on Monday afternoon to talk to a manager for reimbursement. So that issue can be resolved.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Front Desk Staff on 2021/6/10
Thank you for taking the time to honestly review our property. We appreciate your feedback and always look to improve our staff

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Front Desk Staff on 2021/5/29
Thank you very much for the review, Thomas! It is delightful to hear that your experience with us was a positive one. We hope you will stay with us again soon. Safe travels!

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Front Desk Staff on 2021/4/21
Thank you so much for choosing to stay with the Quality Inn, Poughkeepsie NY! We are delighted to hear about your positive experience, and hope to serve you again in the near future. Warm wishes and safe travels!

8/10 Good

Kiley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent :)
As expected given the price point. We arrived, got clean rooms, had decent wifi, and someone was always accessible at the front desk if we needed anything.
Stayed 2 nights in Apr 2021
Response from Front Desk Staff on 2021/4/19
Thank you for your honest feedback. We appreciate the time you took to review our property. If you have any suggestions on what we can improve please let us know. We look forward to serving you in the future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Telling potential customers that a percentage of occupancy is low income temporary housing should be mandatory Even though this facility is smoke free, prepare to see, smell and breathe smoke from the temporary residence indulging outside your door late into the night.
Stayed 3 nights in Mar 2021
Response from Front Desk on 2021/3/29
We appreciate the open and honest review of our property and respect your concerns. We apologize if any of our guests were making noise outside of your door. This is not acceptable behavior. We will do our best moving forward to ensure these concerns are addressed. Thank-you.

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Non smoking room reeked of smoke, Really Bad! I was moved to another room it was just as bad. Sketchy characters in the parking lot, Really scary.
Stayed 1 night in Mar 2021
Response from Front Desk on 2021/3/13
Thank you for letting us know, we appreciate your honest feedback, as we will do our best to ensure this is addressed with our housekeeping team.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020
Response from RodewayPoughGuestServices on 2021/1/6
Thank you for staying with us!

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020
Response from RodewayPoughGuestServices on 2020/12/14
Thank you for staying with us! Have a great holiday!