Property entrance

Reviews of WELLSTAY Namba

2.5 out of 5
WELLSTAY Namba
2-8-10 Motomachi, Naniwa-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 107 reviews" "
Rating 8 - Good. 33 out of 107 reviews" "
Rating 6 - Okay. 10 out of 107 reviews" "
Rating 4 - Poor. 3 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Princess Meg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend for big groups!
Stayed 1 night in Apr 2024
Response from WELLSTAY Namba WELLSTAY GROUP MANAGEMENT on 2024/4/10
Dear Guest,We are immensely grateful that you chose WELLSTAY Namba for your stay. We are delighted to know that our hotel suited your group's needs, providing comfort and convenience during your visit. Serving large groups requires particular attention to detail and a focus on delivering service that makes every guest feel valued and well-accommodated. Receiving feedback that highlights this aspect of our service is greatly encouraging for our team. It drives us to continue evolving our offerings to better serve all our guests. We thank you sincerely for your recommendation and look forward to welcoming you back for another memorable stay in the future.Best Regards,WELLSTAY namba

4/10 Poor

Graham

Traveled with family
Disliked: Cleanliness, amenities
Hotel is get what you pay for… it was cheaper but I would have liked more service. You don’t get any service in your room… you drop off towels and you leave your garbage outside the room… which leads to a dirty looking hallway. You also only have a small window 9-11 each day to claim your daily towels. The dryers on site also were too slow. However, this place was very reasonably priced for what you get. If you are on a budget this place will be fine. We just were used to Mimaru which was a little more our style. But I’d still recommend here if you need to save a few bucks.
Response from WELLSTAY GROUP MANAGEMENT on 2023/8/31
Thank you for your comment.We are very sorry that our hotel did not satisfy your requirements. We understand and are trying better and better to suit the requirements of all guests from all countries. WELLSTAY Namba is an automated hotel so staffs will not interfere too more during you stay there. Please understand us.Once again thank you and appreciate your comments

10/10 Excellent

Audrey

Stayed 3 nights in Jul 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/9/5
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a wonderful experience during your stay at our hotel. It is always our goal to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in doing so for you. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

JIEUN

Stayed 2 nights in Jul 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/9/5
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We value your patronage and hope to welcome you back in the future for another wonderful stay

2/10 Terrible

Pauline

Stayed 7 nights in Jul 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/8/31
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. We take your feedback seriously and will address the issues you mentioned with our team to ensure that they are rectified. Your satisfaction is our top priority, and we appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to make it up to you on your next visit and provide you with a more enjoyable stay.Best regards,

8/10 Good

KA WAH

Traveled with family and small children
Liked: Staff & service
A good place to stay considered the price and location. The down side is the traffic noise at night time.
Stayed 6 nights in Jul 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/8/31
Dear Mr. Ka Wah,Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a wonderful experience during your stay at our hotel. It is always our goal to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in doing so for you. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,

10/10 Excellent

Jesus

Traveled with family
I wish there was one of these available in Tokyo. This stay has been the cleanest, roomiest, with excellent in-room amenities on a budget that I have ever stayed in on my travels to Japan
Stayed 4 nights in Jul 2023
Response from WELLSTAY難波スタッフ一同 on 2023/7/13
Dear customer, thank you for your valuable feedback despite your busy schedule.Your feedback is very important to us and will help us improve in the future.We aim to provide a variety of services that make our customers feel comfortable, and we will continue to make efforts.We look forward to welcoming you again next time.We look forward to your continued support.

10/10 Excellent

Taeyong

Stayed 2 nights in Jun 2023
Response from WELLSTAY難波スタッフ一同 on 2023/7/13
Dear customer, thank you for your valuable feedback despite your busy schedule.Your feedback is very important to us and will help us improve in the future.We aim to provide a variety of services that make our customers feel comfortable, and we will continue to make efforts.We look forward to welcoming you again next time.We look forward to your continued support.

8/10 Good

Wing Hei Daniel

Stayed 10 nights in Jun 2023
Response from WELLSTAY難波スタッフ一同 on 2023/7/13
Dear guest, thank you very much for giving our hotel 8 stars!We are very happy to let you have a pleasant stay experience.Your satisfaction is our greatest reward, we will continue to provide quality service to provide you with a comfortable living environment.Thank you again for your support and affirmation of our hotel and look forward to serving you again next time!

10/10 Excellent

LAU HONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 3 nights in Jun 2023
Response from WELLSTAY難波スタッフ一同 on 2023/7/13
Dear guest, thank you very much for giving our hotel five stars!We are very happy to let you have a pleasant stay experience.Your satisfaction is our greatest reward, we will continue to provide quality service to provide you with a comfortable living environment.Thank you again for your support and affirmation of our hotel and look forward to serving you again next time!

4/10 Poor

Erika

Stayed 3 nights in May 2023
Response from WELLSTAY難波スタッフ一同 on 2023/7/13
Dear customer, thank you for your valuable feedback despite your busy schedule.Your feedback is very important to us and will help us improve in the future.We aim to provide a variety of services that make our customers feel comfortable, and we will continue to make efforts.We look forward to welcoming you again next time.We look forward to your continued support.

10/10 Excellent

Jeonghwan

Stayed 1 night in Apr 2023

8/10 Good

Teetaj

Stayed 5 nights in Mar 2023

10/10 Excellent

CHEE YEOW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical budget hotel to fill in 4 pax
Stayed 1 night in Mar 2023

10/10 Excellent

Jinhoon

Stayed 3 nights in Feb 2023
Response from WELLSTAY難波スタッフ一同 on 2023/2/12
この度はWELLSTAY難波へご宿泊頂き誠にありがとうございます。忙しい中口コミを書いて頂き感謝申し上げます。またサービスに関する温かい言葉をお寄せいただきましたこと、重ねてお礼申し上げます。このような嬉しく、ありがたいお言葉を拝読し、大変喜ばしい限りです。また大阪にお越しの際是非WELLSTAY難波をご利用くださいませ。またのご利用お待ちしております。

10/10 Excellent

JUHYUNG

Stayed 4 nights in Jan 2023
Response from WELLSTAY難波スタッフ一同 on 2023/2/12
この度はWELLSTAY難波へご宿泊頂き誠にありがとうございます。忙しい中口コミを書いて頂き感謝申し上げます。またサービスに関する温かい言葉をお寄せいただきましたこと、重ねてお礼申し上げます。このような嬉しく、ありがたいお言葉を拝読し、大変喜ばしい限りです。また大阪にお越しの際是非WELLSTAY難波をご利用くださいませ。またのご利用お待ちしております。WELLSTAY難波スタッフ一同

10/10 Excellent

HYEONTAE

Stayed 1 night in Feb 2023
Response from WELLSTAY難波 スタッフ一同 on 2023/2/4
この度はWELLSTAY難波へのご宿泊を頂き誠にありがとうございました。お忙しい中お褒めの言葉をいただき大変うれしく思います。これからもお客様に良いサービスをご提供するように頑張ります。またのご利用をお待ちしております。

8/10 Good

sokki

Stayed 2 nights in Jan 2023
Response from WELLSTAY難波 スタッフ一同 on 2023/2/4
この度はWELLSTAY難波へのご宿泊を頂き誠にありがとうございました。お忙しい中お褒めの言葉をいただき大変うれしく思います。これからもお客様に良いサービスをご提供するように頑張ります。またのご利用をお待ちしております。

8/10 Good

A-fang

Stayed 4 nights in Jan 2023
Response from WELLSTAY難波 スタッフ一同 on 2023/2/4
この度はWELLSTAY難波へのご宿泊を頂き誠にありがとうございました。お忙しい中お褒めの言葉をいただき大変うれしく思います。これからもお客様に良いサービスをご提供するように頑張ります。またのご利用をお待ちしております。

10/10 Excellent

hyung jun

Stayed 2 nights in Jan 2023
Response from WellStay難波 スタッフ一同 on 2023/1/18
この度はWELLSTAY難波へのご宿泊頂きありがとうございました。お忙しい中お褒めの言葉を頂き何より大変うれしく思います。お客様に良いサービスをさせて頂くように今後もスタッフ一同頑張ります。またのご利用をお待ちしております。

2/10 Terrible

Wendy Wai Lay

Stayed 1 night in Nov 2022
Response from WELLSTAY難波 スタッフ一同 on 2023/1/9
Thank for choosing and staying at WELLSTAY Namba.We look forward to your stay

10/10 Excellent

Hirano

Stayed 1 night in Sep 2021
Response from WellStay難波 フロント一同 on 2021/9/28
この度WellStay難波へご予約頂き誠にありがとうございます。お忙しいところレビュー寄せて頂き誠にありがとうございます。当館の滞在を満足頂いたようで何よりですまたのご来館スタッフ一同心よりお待ちしております。

10/10 Excellent

Keisuke

Stayed 3 nights in Aug 2021
Response from WellStay難波 スタッフ一同 on 2021/9/19
この度WellStay難波へご宿泊頂きありがとうございます。当館の滞在満足頂きありがとうございます。 Keisuke様またのお越しをスタッフ一同心よりお待ちしております

10/10 Excellent

Takaaki

Stayed 1 night in Jul 2021
Response from WELLSTAY難波 スタッフ一同 on 2021/7/27
この度は数あるホテルの中からWELLSTAY難波をご宿泊頂き誠にありがとうございました。 忙しい中レビュー書いていただき誠にありがとうございます。 WellStay難波の滞在をご満足いただき、とても嬉しく思っております。 またのご来店スタッフ一同お客様のご来館を心よりお待ちしております。

10/10 Excellent

MAYU

Stayed 1 night in Jul 2021
Response from WellStay難波 スタッフ一同 on 2021/7/16
この度はWellStay難波へご宿泊頂き誠にありがとうございました。 素晴らしいコメントありがとうございます。 またのご来館を心よりお待ちしております。

10/10 Excellent

TAKANORI

Stayed 1 night in Jun 2021
Response from WellStay難波 スタッフ一同 on 2021/6/6
お客様 この度はWellStay難波ご宿泊頂きありがとうございました。 お褒めの言葉を頂きありがとうございます。 これからもより良いホテル作りをスタッフ一同頑張っていく所存です。 またのご来館を心よりお待ちしております。

8/10 Good

Yohei

Stayed 1 night in May 2020
Response from WellStay難波 スタッフ一同 on 2020/6/10
この度はWellStay難波をご宿泊頂きありがとうございます。 より良い滞在をご提供できるようスタッフ一同頑張って行きたい所存でございます。 またのご宿泊をお待ちしております。

10/10 Excellent

Erol, Manila, Philippines

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The self-check in is easy and the staff is really helpful. Before checking in you can leave the luggages in the locker(costs 200 yen). The hotel have free brewed coffee in the ground floor to drink. I’m so surprised that Inside the room they have a small kitchenette so you can cook a small meal or heat the foods in the microwave, utensils and cups. And in the ground floor there is a washing machine so you can wash the clothes. Definitely will come back here.
Stayed 1 night in Mar 2020
Response from WellStay Namba Management on 2020/3/25
Dear Mr. Erol, We are delighted to hear that you have enjoyed your stay here with us at WellStay Namba. As we are still new and currently in the stage of finding out how we can deliver more than just a satisfactory stay to our guests, We truly appreciate your review. Please rest assured that we will continue improving our services, We are looking forward to your next stay.

8/10 Good

yumi

Traveled with family and small children
子どもが喜ぶので二段ベットおすすめ!
Stayed 1 night in Apr 2024
Response from WELLSTAY Namba WELLSTAY GROUP MANAGEMENT on 2024/4/29
この度はWELLSTAY難波にご宿泊いただき、誠にありがとうございました。お客様がお子様と共に楽しいひとときを当ホテルで過ごされたことを伺い、スタッフ一同心から嬉しく思います。ご宿泊中のお客様のご満足は、私たちにとって最大の喜びであり、お子様がご宿泊を楽しまれたとのお言葉は、私たちの励みとなります。二段ベットの客室をお好みいただけたこと、特に嬉しく存じます。今後ともお客様お一人お一人のご期待に沿えるよう、サービスの向上に努めて参ります。このたびのご意見を賜りましたこと、深く感謝申し上げます。またのご利用を心よりお待ち申し上げております。WELLSTAY難波

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from WELLSTAY難波スタッフ一同 on 2024/4/8
Dear Guest,This time, we would like to express our sincere gratitude for choosing WELLSTAY Namba for your stay. We are continually striving to provide the highest level of service and accommodation, and it brings us immense joy to know we could contribute positively to your trip. Your gratitude signifies to us that we are on the right path, but rest assured, we will not become complacent. We understand the importance of evolving and enhancing our services to meet and exceed our guests' expectations.Should your travels bring you back to the area, we eagerly look forward to welcoming you again to WELLSTAY Namba. Your feedback is invaluable to us, and we thank you once again for taking the time to share your experience.Best Regards,WELLSTAY Namba

4/10 Poor

Suet Fong

Stayed 1 night in Mar 2024
Response from WELLSTAY GROUP MANAGEMENT on 2024/4/21
Dear Guest,This occasion of your stay at WELLSTAY Namba is sincerely appreciated by us. It is our utmost priority to ensure that each guest experiences the highest level of comfort and satisfaction during their stay with us. If there is anything more we could have done to make your visit even more memorable, please know that we are committed to improving our services and amenities based on the valuable feedback we receive. We look forward to the opportunity of welcoming you back to the WELLSTAY Namba in the future.Best Regards,WELLSTAY

10/10 Excellent

Erol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from WELLSTAYスタッフ一同 on 2024/4/7
Dear Customer,Thank you for using WELLSTAY Namba this time. Our team is working hard to provide a pleasant and welcoming environment for all our guests, and knowing that we have succeeded in making your stay enjoyable means a lot to us.We look forward to your return to the hotel in the near future. Once again, thank you for your valuable feedback.Thanking you in advance, WELLSTAY Namba

8/10 Good

Ioseph

Tutto ok
Stayed 3 nights in Mar 2024
Response from WELLSTAY Namba on 2024/4/7
Dear Guest,Thank you for choosing WELLSTAY Namba for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that everything was to your satisfaction during your visit. Our team strives to provide a comfortable and welcoming environment for all our guests, and knowing that we have succeeded in making your stay enjoyable means a great deal to us.It is always encouraging to receive positive feedback, as it serves as a valuable tool for us to continually improve our services and ensure that we are meeting the highest standards of hospitality. Please rest assured that we will share your kind words with the rest of our team.We look forward to the opportunity of welcoming you back to our hotel in the near future. Once again, thank you for your valuable feedback.Best Regards,WELLSTAY Namba

8/10 Good

Momoka

Stayed 2 nights in Mar 2024
Response from WELLSTAYスタッフ一同 on 2024/4/7
Dear Customer,Thank you for using WELLSTAY Namba this time. Our team is working hard to provide a pleasant and welcoming environment for all our guests, and knowing that we have succeeded in making your stay enjoyable means a lot to us.We look forward to your return to the hotel in the near future. Once again, thank you for your valuable feedback.Thanking you in advance,WELLSTAY Namba

8/10 Good

Fun Ting Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice and tidy room
Stayed 4 nights in Feb 2024
Response from WELLSTAY Namba WELLSTAY GROUP MANAGEMENT on 2024/3/11
Dear Guest,Thank you for choosing WELLSTAY難波 for your recent visit. We are truly grateful for your positive comments regarding our convenient location and the cleanliness and tidiness of our rooms. It's our highest priority to ensure a comfortable and pleasant experience for all our guests, and knowing we have achieved this brings us great joy.We continuously strive to maintain the highest standards of service and accommodations.Your feedback is invaluable to us as it inspires our team to continue providing the exceptional service WELLSTAY難波 is known for. Please know that your kind words have been shared with our staff, who were delighted to hear of your satisfaction.Once again, we thank you for your thoughtful review and look forward to welcoming you back in the near future, aiming to make your next stay even more remarkable.Best Regards,WELL STAY namba

8/10 Good

JAEYOUNG

Stayed 4 nights in Feb 2024
Response from WELLSTAYスタッフ一同 on 2024/4/7
Dear Customer,Thank you for using WELLSTAY Namba this time. Our team is working hard to provide a pleasant and welcoming environment for all our guests, and knowing that we have succeeded in making your stay enjoyable means a lot to us.We look forward to your return to the hotel in the near future. Once again, thank you for your valuable feedback.Thanking you in advance,WELLSTAY Namba

6/10 Okay

tomoko

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from WELLSTAYスタッフ一同 on 2024/4/7
Dear Guest,Thank you for using WELLSTAY Namba this time. Our team is working hard to provide a pleasant and welcoming environment for all our guests, and knowing that we have succeeded in making your stay enjoyable means a lot to us.We look forward to your return to the hotel in the near future. Once again, thank you for your valuable feedback.Thanking you in advance,WELLSTAY Namba

10/10 Excellent

JOONG MYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Arin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

YOUNG HO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Miho

Stayed 1 night in Dec 2023

10/10 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供達がとても喜んでました。
Stayed 1 night in Dec 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/12/6
この度はWELLSTAY難波にご宿泊いただき誠にありがとうございます。お忙しい中レビュー投稿もありがとうございます。お子様たちにも楽しくお過ごしいただけたようで何よりです。WELLSTAYでの滞在が素敵な旅の思い出のひとつに残れば幸いでございます。次回大阪にお越しの際も是非WELLSTAY難波をご利用くださいませ。またのご宿泊をスタッフ一同心よりお待ちしております。WELLSTAY難波

8/10 Good

JUNGSUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗な施設
Stayed 1 night in Nov 2023
Response from WELLSTAY GROUP MANAGEMENT on 2023/12/6
この度はWELLSTAY難波にご宿泊いただき誠にありがとうございます。お忙しい中レビュー投稿もありがとうございます。施設の清潔感について高い評価をいただき大変嬉しく思います。今後とも設備とサービスの向上に努めてまいります。次回大阪にお越しの際も是非WELLSTAY難波をご利用いただけましたら幸いです。またのご宿泊をスタッフ一同心よりお待ちしております。WELLSTAY難波

10/10 Excellent

ルミ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
넓은 방은 아니지만 전반적으로 깔끔하고 샤워실과 화장실이 분리되어 좋았다. 2층 침대는 푹신하고 세명이 지내는데 괜찮았다. 각각의 침대 옆 벽면에 스탠드와 USB단자가 있어 모바일폰 충전도 편리했다. 난바, 도톤보리까지 충분히 걸어갈수 있는 거리에 있어 위치도 좋았다. 다음에 친구와 함께 오는 것도 좋겠다고 생각했다. 코인락커 500엔으로 체크아웃후 짐 보관도 가능했다
Response from WELLSTAY Namba WELLSTAY GROUP MANAGEMENT on 2023/11/17
Dear Guest, Thank you for choosing and staying at WELLSTAY Namba.We appreciate your time writing us a review.I'm glad that you were satisfied with your room.We are very happy to hear that you would like to come again with your friends.Hope you will choose WELLSTAY Namba for your next visit in Osaka.We look forward to having you again.Best Regards , WELLSTAY Namba.

10/10 Excellent

JUNICHI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
狭いが安くて綺麗
Stayed 1 night in Nov 2023
Response from WELLSTAY Namba WELLSTAY GROUP MANAGEMENT on 2023/11/6
この度はご宿泊いただきありがとうございます。レビューのご投稿もありがとうございます。お部屋の広さが十分なものでなく申し訳ございません、清掃と宿泊料金についてはご満足いただけたようで幸いです。今後とも設備とサービスの向上に努めてまいります。またのご宿泊をスタッフ一同心よりお待ちしております。WELLSTAY難波

10/10 Excellent

Hye Jin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from WELLSTAY難波スタッフ一同 on 2023/10/31
Dear Guest,Thank you for staying at WELLSTAY Namba.Thank you for posting your review.We are glad that you were satisfied with your stay.We look forward to using you again.Best Regards , WELLSTAY Namba.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from WELLSTAY難波スタッフ一同 on 2023/10/31
Dear Guest,Thank you for staying at WELLSTAY Namba.Thank you for posting your review.We are glad that you were satisfied with your stay.We look forward to using you again.Best Regards , WELLSTAY Namba.

10/10 Excellent

ゆな

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from WELLSTAY難波スタッフ一同 on 2023/10/31
Dear Guest,Thank you for staying at WELLSTAY Namba.Thank you for posting your review.We are glad that you were satisfied with your stay.We look forward to using you again.Best Regards , WELLSTAY Namba.

8/10 Good

Hansu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from WELLSTAY難波スタッフ一同 on 2023/10/31
Dear Guest,Thank you for staying at WELLSTAY Namba.Thank you for posting your review.We are glad that you were satisfied with your stay.We look forward to using you again.Best Regards , WELLSTAY Namba.