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Reviews of Marina Sunrise Osaka Bay

3 out of 5
Marina Sunrise Osaka Bay
3-6-22 Chikko, Minato-ku, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 164 reviews" "
Rating 8 - Good. 43 out of 164 reviews" "
Rating 6 - Okay. 18 out of 164 reviews" "
Rating 4 - Poor. 4 out of 164 reviews" "
Rating 2 - Terrible. 6 out of 164 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN DELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

alma

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good area
Stayed 3 nights in Mar 2024
Response from MARINA on 2024/4/4
thanks for using MARINA SUNRISE OSAKABAY serviceswe are pleased to serve you in the next time.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so perfect! The facilities were really clean and modern, easy and safe access! The staff went above and beyond on our needs! Big thank you to the staff that helped us keep all our luggage safe and even took them to our room while we went to universal studios! They’re were so friendly and helpful, we were a bit stressed but they made our day! The rooms were huge and had everything we need! Best hotel stay in our 14 day/9 different cities tour! We stayed at 7 different hotels and this was the best! Definitely coming back, this is a gem in Osaka! Totally rec commend it! Thank you again for the amazing experience, staff deserves a big raise!!
Stayed 1 night in Mar 2024
Response from MARINA on 2024/4/4
thanks for using MARINA SUNRISE OSAKABAY serviceswe are very pleased to serve you in the next time.

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024

8/10 Good

Ma Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to OSAKAKO station - Dining option has a lot to choose and of good price. The only issue we have is the Hard mattress and pillow.
Stayed 4 nights in Jan 2024

2/10 Terrible

Duc Huy

Stayed 1 night in Jan 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Sonia

Traveled with family
Disliked: Amenities, property conditions & facilities
Most uncomfortable beds we have ever slept it. They were as hard as a rock. The pillows were filled with beans of some sort, which made for a restless night sleep. Found rubbish under the bed from other guest stays, which was gross. We experienced an earthquake whilst in the room and there was no evacuation or sirens for warning. We checked out early as we didn't feel safe and couldn't get a good night sleep on the beds. Only pro, walking distance to shopping centre and aquarium. The Landry facilities were also poor- took 3 hours to tumble dry 1 load of washing and they don't have a change machine.
Stayed 6 nights in Jan 2024

6/10 Okay

Gregorio III

Stayed 2 nights in Jan 2024

10/10 Excellent

Tomai

Stayed 3 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Timothy

Stayed 3 nights in Dec 2023

8/10 Good

Yasser Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient hotel. It’s a few steps from the Metro station and has a few restaurants in the immediate area. The only downside is the lack of staff; everything is automated, including check in. This makes it difficult to get information regarding the amenities or the area around the hotel.
Stayed 3 nights in Nov 2023

8/10 Good

Jeremie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 1 night in Nov 2023

8/10 Good

Carmen

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesus

Traveled with group
Liked: Amenities
Very nice stay
Stayed 1 night in Oct 2023

8/10 Good

Taygen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and very nice. The hotel is a self checkin so staff is non existent, however when I was confused a very helpful lady popped out of the office and guided me through checkin and how to operate the door locks. I would definitely stay here again especially with how close it is to the ferry that takes you over to universal studios japan. There are a lot of little restaurants along the street and a very convenient Lawson and 7/11. Overlap it’s a great place to stay without breaking the bank.
Stayed 2 nights in Oct 2023

6/10 Okay

Donlawat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Decent service apartment which is quite new. There's mini kitchen which I didn't use, but really added. You cant check in early coz it's self check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access on everything...
Stayed 2 nights in Oct 2023

10/10 Excellent

Amit

Stayed 3 nights in Sep 2023

10/10 Excellent

Nikkayy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Gong Tsyn

Liked: Cleanliness, amenities, property conditions & facilities
Make sure you check your email's inbox as this hotel will send you the check-in code. and the code to enter hotel as well. There's supposed to be no staff in the hotel to help you check-in, but turns out there's a staff before 8pm. Check-in process was smooth. But I do think that for some other guests, this auto check-in procedure could be a bit daunting. The hotel is so close to the Osaka bay station and there's a restaurant that opens till late, perfect for late diners out there. There are also loads of convenient stores around the hotel. (Family Mart, Lawsons, 7-11). Very convenient. I would definitely stay here again if I am coming back to Summersonic Osaka next year.
Stayed 4 nights in Aug 2023

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel everything was ok but if you dont want to sleep come to this hotel ,beds are super hard like a rock and pillows too 5 night stay becomes very annoying because the bed ,also the check in process is crazy hard an annoying they check your passports for everybody address and pictures for everyone like immigration point its a nice place but those 2 points make the hotel a no for me next time
Stayed 5 nights in Jul 2023

10/10 Excellent

Alesia

Stayed 2 nights in Jul 2023

10/10 Excellent

dustin

Stayed 4 nights in Jul 2023

8/10 Good

Rie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
8 min walk to the aquarium. The hotel is automated and access by code is sent to you later by email through orbitz, therefore look out for the email. You do not need to early check in once you arrive, no one came to answer the door event through I called and emailed. The Aquarium has coin lockers.
Stayed 1 night in Jun 2023

10/10 Excellent

Logan

Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel to stay while you are in the Osaka area. It's right next to several great restaurants, right next to a train station, and great location for trying to go to Universal Studios and the aquarium. The rooms are very clean and secure. The only complaint I would have is wishing they had bigger towels, but otherwise is an amazing hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This an exceptional hotel (space, amenities, full kitchen with stove, pots, dishes, etc. Shower & bathroom...WOW!!!!) and though the views may not be the best the actual location is perfectly suited for Metro, taxi, and bus services. Walking distance to the mall, aquarium, and restaurants are also very convenient. The only drawback was the VERY hard and uncomfortable bed. We all had to sleep on our blankets just to get some rest.
Stayed 3 nights in Apr 2023

10/10 Excellent

Darin

Stayed 1 night in Apr 2023

8/10 Good

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Surprise!
Marina Sunrise Osaka Bay was a pleasant surprise. Very convenient location... clean, quiet and fairly large room, close to mall, eating places, landmarks such as Tempozan Giant Ferris Wheel and Osaka Aquarium Kaiyukan, train station, etc. Easy automated access to hotel and quick response via email for any questions. Will definitely recommend and stay again.
Stayed 6 nights in Mar 2023

6/10 Okay

Melissa

Traveled with family
Terrible beds - made a futon feel comfortable
Stayed 3 nights in Apr 2023

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well-kept and customer service was great!

8/10 Good

Aalita

Stayed 2 nights in Feb 2023

10/10 Excellent

Bijan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely felt like a modern Japanese apartment. Very comfortable. Pretty spacious for two people. Awesome shower. The only downside was its difficult to get in touch with any staff since the facility has no true front desk. I was trying to stay extra for a charge but did not know how, so i ended up leaving at my normal check-out. Truly my only downside, everything else was superb.
Stayed 2 nights in Jan 2023

8/10 Good

Matthew

8/10 Good

Brian

Stayed 3 nights in Oct 2022

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2022

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Marina Sunrise is conveniently located, clean, and the staff were extremely friendly when we interacted with them. The check in/our process was incredibly easy and efficient. We were very happy with our stay and if we were in the area again, we would greatly consider staying at this location.
Stayed 8 nights in Sep 2022

10/10 Excellent

mitsuhiro

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, perfect location. Automated booking
Pre-booking questions are all thru Hotels.com messaging. On check in day the hotels.com message link disappeared so I guess you use the hotel direct contact. No live phone#, the hotel responds within 5-10 min. After you book, they’ll give you their booking website with phone#/contact info but I did not have to use them. On this website, the hotel will give you key code to get in the property and confirmation # to activate your room key. Everything is automated. I was lucky to see a staff while check in at noon (she let me keep my bag in the office while sightsee). If you check in outside business hours, don’t expect to see a live person. Hotels.com had section to notify estimate arrival time to the property so this may be why she was there when I arrived. Check in process was a breeze. All with iPad with simple instruction.The room was exceptional. kitchenette, clean bathroom, separate toilet. Hot water heater is Japanese specific so if you are not familiar with how to turn on, which is simple, you’ll have no hot water. 3 parking spot but seems to require pre registration. 3 min walk from the Osaka-Ko subway station, 5 min to Aquarium and Lego Discovery center. Many restaurants, 24 hr store. Surrounded by residential apartment bldg, felt pretty safe. Quiet. Perfect with family and kids. Thank you for the great stay!!
Stayed 1 night in Aug 2022

10/10 Excellent

Jim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean, simple hotel in a nice area with efficient check-in/check-out process. Exactly what we were looking for.
Stayed 1 night in Jun 2022

8/10 Good

Mason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Keyless entry is a hassle. Our code didn’t work but luckily were given another by a chance encounter with a staff member (there’s no front desk). Otherwise the rooms are spacious and clean. They really should hire at least one receptionist.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very kind. Really, really kind. The location was good to visit Kaiyukan and Lego Land.(take 5~8min to walk). It is near by train station. I think it is the best place if you want visit Universal Studio and Kaiyukan.
Stayed 2 nights in Jan 2020

2/10 Terrible

masato

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

BOSEOK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 2 nights in Apr 2024

10/10 Excellent

ran

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
ユニバから近くて便利。家族連れにおすすめ！
Stayed 2 nights in Apr 2024

10/10 Excellent

shinji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海遊館も駅も近くでとても便利でした。 夜に散歩がてら出かけたらすぐ近くに大観覧車があったので乗ってみたけどとても夜景が綺麗でした
Stayed 1 night in Apr 2024
Response from MARINA on 2024/4/4
ご意見ありがとうございます。またご来館をお待ちしております。

8/10 Good

kenro

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024