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Reviews of Imperial Hotel Osaka

4.5 out of 5
Imperial Hotel Osaka
8-50 Temmabashi 1-chome, Kita-ku, Osaka, Osaka

Reviews

9.6

Exceptional

Rating 10 - Excellent. 795 out of 1000 reviews" "
Rating 8 - Good. 151 out of 1000 reviews" "
Rating 6 - Okay. 34 out of 1000 reviews" "
Rating 4 - Poor. 8 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Faouzya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a king or a queen you are treated.No amount of words can describe this establishment.Will be returning several times over.Immaculate style design and artistic environment with best fixture and fittings. So so luxurious, it is simply outsatanding.
Stayed 4 nights in Apr 2024

10/10 Excellent

Wataru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice professional stuff Quiet place Great experience to stay this historical classic hotel For sure ’ll be back again
Stayed 2 nights in Apr 2024

10/10 Excellent

John, Camas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service staff. Top notch!!
Stayed 3 nights in Apr 2024

10/10 Excellent

anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely welcome from the staff. Everyone was happy to help and gave excellent service. A most luxurious experience
Stayed 2 nights in Apr 2024

10/10 Excellent

grace

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Gregg, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

jana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful. The property is conveniently located along the river. The river is a beautiful walking area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good, knowledgable & attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch hotel!! 5 Stars!
Stayed 2 nights in Apr 2024

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Shan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Two small things need to be awarded of: Breakfast was too crowded at 7:00AM. If you want to have breakfast, after 7:30 is better. Reservations for onsite restaurants are extremely hard.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great value
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Staff & service, amenities
Staying here was a magical experience, absolute first class service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite hotel of our stay in Japan. Great room, great staff. Only issue we had is the hard beds, we aren’t used to them and hence got a bit of back ache from sleeping on them. Other than that perfect stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Hengbao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide wonderful services!
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

2/10 Terrible

Ramin, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hiromasa, Kawasaki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a fun of Imperial Hotel. I believe it is the one of best of best hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maria, Houston

Business traveler
Excellent hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Great location and caring staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is always great in japan but this hotel took it a few steps further. Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view of the river from room. Area is well separated from the bustle of the city, so area is nice and quiet. Would have preferred for an option to pay for all drinks and snacks besides the complimentary water upfront.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shannon X

Traveled with group
Liked: Cleanliness, staff & service
A very quiet location with free shuttle to the train station.
Stayed 3 nights in Mar 2024

8/10 Good

si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roberto, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Feb 2024

8/10 Good

ALLY WONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
In general Japanese staff are always extremely professional. The biggest issue we have with this hotel is that its gym facilities open only to club members and hotel guests have to pay a high price (almost the same as a one evening stay in the hotel) in order to go. This really is a bumper and it makes us feel less welcoming in this hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Farook

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff for their attentiveness to guests request. Really wonderful service.
Stayed 4 nights in Jan 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend as hospitality was outstanding! Everyone gave us a warm welcome and were very helpful in giving us information about sightseeing. They made us feel more than welcome and it was great fun talking to the entire staff. The accommodations were excellent, with lots of amenities. Nice turn down service. The room had a great view of Osaka and convenient to the river walk.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kim, Woodgate

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
An excellent premium hotel in every respect very well located on the river away from the busy city core.
Stayed 3 nights in Jan 2024

10/10 Excellent

Junji

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next level of everything fantastic Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2023

10/10 Excellent

Yifan

Stayed 3 nights in Dec 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Anton, Santa Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japan is an exceptional country. Cleanliness and courtesy are part of the culture. The Imperial magnifies these qualities. Osaka Castle is a thirty minute walk away. Walking along the riverfront is also a delight. There is an outdoor open air shopping arcade 10 minutes walk away, and walking to the main train station, where there is amazing shopping, is about 30 minutes. From there the whole of Japan is accessible on a remarkable train network. Nara is about an hour away. The room was spacious and meticulously serviced each day. There is a free hotel shuttle to the main station as well.
Stayed 6 nights in Dec 2023

10/10 Excellent

Anfred

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star hotel with 6 star staff
The hotel was very nice with lots of positives; the room was clean and comfortable, the location was convenient with the free shuttle to and from Osaka station and the food was excellent. What truly made the hotel stand out though was the staff. They gave me a very warm welcome and were incredibly friendly throughout my stay. I could not say enough good words about them.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Solid breakfast and it is 4,000 yen in person so definitely add it before, it is high quality and worth it (I paid separately, much to my chagrin). Beautiful property. Amazing, friendly staff. Amazing flute and live music in the lobby. True 5 star professional hotel amazing experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, great value for money. The room has a lovely view!
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashok, Washington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel by the river and close to the Osaka Castle
Stayed 1 night in Nov 2023

10/10 Excellent

ziyu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. They have wonderful dinning options and perfect hotel service. I definitely will choose this hotel again!

10/10 Excellent

Ligia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at many hotels, I was thoroughly impressed with how wonderful this hotel is. Our view of the river was spectacular when waking up. It was tough to leave because I felt so well cared for by each staff member. I would stay here again when I come back to Osaka
Stayed 3 nights in Oct 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Oct 2023

6/10 Okay

SATAR, Rancho Mission Viejo

Liked: Property conditions & facilities
Guest room mattresses needs attention. Charge for spa is not acceptable , since all four star property there is no charge. Guest service agent needs authority to makes decisions
Stayed 4 nights in Sep 2023

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally situated on river with a short walk to Osaka Castle and convenient to Osaka Kids Plaza However it wasn't until after we booked that hotel stated pool is only for 20 years and older so not truly family friend. Without coupon, the breakfast buffet is very expensive
Stayed 4 nights in Aug 2023

10/10 Excellent

SHUI BING JANE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a shuttle bus service to Osaka station. The location is also close to Sakuranomiya Metro Station which is within 10 mins walk.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ramin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean elegant rooms with beautiful views of the city and river. Frequent shuttle to shopping center and downtown. Excellent service and staff. I would definitely stay here on our return.
Stayed 2 nights in Aug 2023