"From entering to leaving the hotel staff was extremely polite and helpful. Amenities such as the fitness center, and their bag holding service prior to us, leaving for the airport was top-notch. Did not get to use the pool, but it was busy and nice to know we had it available.
Only thing to note, but I will preface it by saying when I brought it to the front desk, concierge’s attention she handled it as as she could and give us a complimentary drink since we were checking out. It was a slight issue with the shower, which I brought up upon checking out not to complain just so they could fix it when they had time. It was not a major effect on my stay at all.
I mentioned it not because of the issue, but because of how the staff did what they had in their control to address it and help me.
Highly recommend this hotel to anyone staying in the downtown Toronto area close to everything you’d want to see, even a 24 hour 7-Eleven if you case we needed anything in an emergency."
