I am writing to express my deep disappointment with my recent stay at Dream Midtown. Unfortunately, my experience fell far below expectations for a hotel of this caliber.
• Upon arrival on Wednesday, my colleague and I were told the only restroom available was in the connected restaurant. The restroom was small, unsanitary, and not suitable for changing clothes or handling luggage.
• The front desk staff appeared unwelcoming and uninterested in assisting us.
• The elevators were extremely slow, to the point where I regularly resorted to taking the stairs to the 7th floor.
• At checkout, I was pressured into using what was presented as the hotel’s car service. Without consent, my luggage was placed into an SUV while I was still waiting on my Uber. Only after I was inside the vehicle was I told the ride would cost $97—nearly double my Uber fare. The driver became frustrated when I did not have cash, and when I requested a receipt, I was given an unmarked slip of black paper with no details of the transaction. This felt misleading and unprofessional.
The only positive aspect of my stay was the hotel’s location. However, given the issues outlined above, I will not be returning, nor can I recommend this hotel to colleagues or peers. For the price point, the overall experience was unacceptable and at times felt like a scam.
I hope you take this feedback seriously and address these concerns for future guests.