Outdoor pool, cabanas (surcharge), sun loungers

Reviews of Montrose at Beverly Hills

4 out of 5
Montrose at Beverly Hills
900 Hammond St, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 919 reviews" "
Rating 8 - Good. 212 out of 919 reviews" "
Rating 6 - Okay. 74 out of 919 reviews" "
Rating 4 - Poor. 35 out of 919 reviews" "
Rating 2 - Terrible. 27 out of 919 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 2024/5/3
Hi Christina, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supportive, positive, welcoming staff; excellent facilities.
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/29
Hi Sharon, thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us. Providing exceptional service and creating a welcoming atmosphere for our guests are top priorities for us. We're glad you enjoyed our facilities and that our staff were supportive throughout your visit. We look forward to welcoming you back in the future!

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. Super close to bars, restaurants, and shopping. Staff were friendly and welcoming. Will book in future trips.
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/27
Hi Patrick, we're delighted to hear that you had an amazing time during your stay with us! It's fantastic to know that you found our location convenient and enjoyed the nearby bars, restaurants, and shopping options. Our team works hard to provide friendly and welcoming service, and we're thrilled that you felt well taken care of. We can't wait to welcome you back on your future trips to the area. Until then, thank you and safe travels!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/26
Hi Sharon, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!

6/10 Okay

Alvin, Toronto

The so called VIP DRINK is a fault. Firstly they charged us with tax and then refunded me without the tax. The way they did the bill is to charge everything including the welcome drink and then refund the rge welcime drink charge separately and said it takes a few days to show the credit. So there will be two exchange charges to me. Do you think this is right to do billing.
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/25
Dear Alvin, We apologize for any confusion with the billing process. We hope to welcome you back for a smoother experience in the future. Thank you for your feedback. Safe travels!

8/10 Good

Alvin, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only get a welcome drink and also have he room we booked through Expedia, they don’t have any view at all, even the VIP we get a room back the back of the hotel. This is my excuse with Expedia booking. I think you need to improve this
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/25
Dear Alvin, Thank you for sharing your feedback with us. We greatly appreciate your input and hope to have the opportunity to better accommodate you in the future.

8/10 Good

Regina

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/22
Hi Regina, thank you for your review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 Excellent

brett

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond, even brought a microwave to the room. Everyone was nice and polite. Super quiet.
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/19
Thank you Bret for your kind review. This makes our team happy to know we were able to accommodate you during your stay. It was a pleasure hosting you.

10/10 Excellent

Rayma Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to shopping and dining.
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/18
Hi Rayma, Thank you for the perfect score! We're delighted to hear you enjoyed the property's convenient location, which is within walking distance to shopping and dinning. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another stay in the near future.

8/10 Good

colin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were brilliant and we loved our room. Pool was a little chilly in the evenings and the pool bar was closed which was a shame as we were told when we checked in it would be open but then later advised it’s too early in the season. Fridge on the room was a little noisy at night but nothing unbearable
Stayed 7 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/13
Hi Colin, we're delighted to hear that you enjoyed your stay with us and that our staff made a positive impression on you. This spring it has been difficult to predict the weather on the rooftop so we apologize for the miscommunication regarding the rooftop bar hours, but we always can have food and drinks delivered to the rooftop from our restaurant. Regarding the noisy fridge in your room, we apologize for the disturbance and will look into resolving this matter. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

Yanina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with an awesome VIP Access perk. Staff was very kind and accommodating.
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/13
Hi Yanina, we're thrilled to hear that you had a great experience at our property and enjoyed the VIP Access perk! Providing excellent service and accommodations to our guests is always our top priority. Thank you for acknowledging the kindness and accommodation of our staff. We look forward to welcoming you back in the future!

8/10 Good

Clifford

Liked: Staff & service, amenities, property conditions & facilities
Valet Parking although expensive was swift and friendly. Only complaint was duvet had smell on it from previous guests.(although sheets and pillow cases where clean) Maybe more frequent washing
Stayed 3 nights in Apr 2024
Response from Montrose at Beverly Hills on 2024/4/8
Hi Clifford, thank you for sharing your feedback with us. We appreciate your positive comments about our valet parking service and will certainly take your feedback regarding the cleanliness of the duvet into consideration to ensure a more pleasant experience for our future guests. We hope to have the opportunity to host you again. Thank you and best wishes to you!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 6 nights in Mar 2024
Response from Montrose at Beverly Hills on 2024/4/8
Hi Angela, thank you so much for your kind review. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!

10/10 Excellent

Marijo

Traveled with partner
Liked: Cleanliness, staff & service
Loved the 70s vibe. Uniqueness of the room layout was fun and unexpected. A great location! Staff was really friendly and attentive. Beds were comfy and plenty of linens. Will be recommending Montrose to all our fellow travelers to LA.
Stayed 3 nights in Mar 2024
Response from Montrose at Beverly Hills on 2024/3/19
Hi Marijo, thank you so much for your wonderful review! We're thrilled to hear that you loved the 70s vibe and found the uniqueness of the room layout fun and unexpected. It's fantastic to know that our location, friendly and attentive staff, comfy beds, and ample linens all contributed to making your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Montrose whenever your travels bring you to LA again! Safe travels!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Montrose at Beverly Hills on 2024/4/8
Hi Joyce, thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

margaret

Stayed 3 nights in Mar 2024
Response from Montrose at Beverly Hills on 2024/4/1
Dear Margaret, Thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Montrose at Beverly Hills on 2024/2/27
Hi Matthew, thank you for your 5 star rating! We are glad you enjoyed your stay here at Montrose at Beverly Hills. We hope to host you again in the future.

10/10 Excellent

Carissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of families. Snacks in the lobby. Wine & drinks. No free parking anywhere bc WeHo is strict with permitting so valet is 65$ per night. Kids loved the pool.
Stayed 3 nights in Feb 2024
Response from Montrose at Beverly Hills on 2024/2/27
Hi Carissa, thank you for sharing your experience! We're glad to hear that you enjoyed the amenities like snacks in the lobby, wine & drinks, and the pool. We understand that parking can be a challenge in West Hollywood, and we appreciate your understanding. We also appreciate your feedback and hope to welcome you and your family back again soon!

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber was absolutely wonderful and so pleasant upon our arrival and throughout our stay here. She accommodated us with several things and answered our questions thoroughly. The entire staff was friendly and tended to us on a daily basis. We would definitely come back here--hopefully, there won't be any construction around the hotel area, which isn't their fault.
Response from Montrose at Beverly Hills on 2024/2/14
Hi Maureen, thank you for taking the time to share your experience with us! We're thrilled to hear that Amber provided you with exceptional service and made your stay memorable. Our team takes pride in ensuring that every guest feels welcomed and well taken care of, and we're delighted to hear that you received friendly and attentive service from our entire staff. We apologize for any inconvenience caused by the construction around the hotel. Since your visit the construction to the nearby neighbor is close to completion. We're grateful for your kind words and your recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 Excellent

MaryAnn

Stayed 3 nights in Jan 2024
Response from Montrose at Beverly Hills on 2024/3/23
Hi MaryAnn, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

George

Stayed 1 night in Jan 2024
Response from Montrose at Beverly Hills on 2024/3/23
Hi George, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!

10/10 Excellent

Laura Costa

Stayed 1 night in Jan 2024
Response from Montrose at Beverly Hills on 2024/2/1
Dear Laura, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place !!
The staff are amazing and helpful and super sweet!! Will definitely stay here the next time I’m down in LA.
Stayed 3 nights in Jan 2024
Response from Montrose at Beverly Hills on 2024/2/1
Dear Heather, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words

10/10 Excellent

Prosperity

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Montrose at Beverly Hills on 2024/2/1
Dear Prosperity, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback.

8/10 Good

Shiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Montrose at Beverly Hills on 2024/1/22
Hi Shiu, thank you for your review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 Excellent

Todd, Santa Barbara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/22
Hi Todd, thank you for your excellent review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 Excellent

Kenneth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star first class hotel
Stayed 3 nights in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/9
Hi Kenneth, thank you so much for your fantastic review! We're thrilled to hear that you consider our hotel to be a five-star experience. We look forward to the opportunity to welcome you back for another exceptional stay. Safe travels!

10/10 Excellent

Sanjay

Stayed 2 nights in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/9
Hi Sanjay, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

10/10 Excellent

laycosstia

Stayed 3 nights in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/9
Hello, laycosstia, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

6/10 Okay

Samuel

Stayed 3 nights in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/27
Hi Samuel, thank you for your review of our hotel. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montrose at Beverly Hills on 2024/2/1
Dear Raj, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words

8/10 Good

Amanda, TORONTO

Traveled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Montrose at Beverly Hills on 2023/12/28
Thank you Amanda for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Starting with the location, one block from the start of “real” Beverly
Stayed 1 night in Dec 2023
Response from Roger Z on 2023/12/21
Dear Anthony,Thank you for taking the time to share your experience at Montrose. We are deeply honored with the amazing rating. We look forward welcoming you back in the near future.

10/10 Excellent

Tomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the people who worked there very nice
Stayed 1 night in Dec 2023
Response from Roger Z on 2023/12/21
Dear Tomi,Thank you for the stellar rating. Your kind words about our staff is deeply appreciated. We can't wait to welcome you back to Montrose. Happy holidays!

10/10 Excellent

Robert

Liked: Amenities
Beautiful with wonderful and friendly staff. Spacious rooms and perfect location.
Response from Montrose at Beverly Hills on 2024/2/5
Dear Robert, We really appreciate your 5 star review! Our team strives to make our guest comfortable during their stay. We look forward hosting you in the future!

10/10 Excellent

Houmehr

Stayed 1 night in Dec 2023
Response from Montrose at Beverly Hills on 2024/1/9
Hi Houmehr, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

8/10 Good

Jandee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Roger Z on 2023/12/21
Dear Jandee,Thank you for choosing to stay Montrose. We are happy you had a great stay. We look forward to welcoming you back in the near future. Happy Holidays!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Holly stay...
Location is great, central, but off the strip, so it's nice nd quiet. Service was fantastic across the board. the room was spacious and well appointed. You could add up some substantial extra charges, so perhaps come prepared with extra snacks, a bite of wine, etc. All in all, highly recommended.
Stayed 1 night in Dec 2023
Response from Roger Z on 2023/12/16
Dear Donald,Thank you for choosing The Montrose for your recent stay. We're delighted to hear that you enjoyed our centrally located yet tranquil setting just off the strip. Our dedicated team is thrilled to receive your compliments on our fantastic service, and we're pleased to know that your spacious and well-appointed room added to the overall experience. We look forward to welcoming you back and appreciate your high recommendation.

10/10 Excellent

ANDREW, Irvine

Stayed 1 night in Dec 2023
Response from Montrose at Beverly Hills on 2023/12/14
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We're here for you anytime!

10/10 Excellent

Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Montrose at Beverly Hills on 2024/2/5
Dear Princeton, Thank you for your 5 star rating! We are glad you enjoyed your stay here at Montrose at Beverly Hills!

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Montrose at Beverly Hills on 2023/12/14
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We're here for you anytime.

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Montrose at Beverly Hills on 2023/12/28
Thank you Maria for taking the time to leave us a five-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 Excellent

Dharmesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service. Parking a bit expensive but that seems rhe same for all hotels in the area due to parking restrictions on streets
Stayed 4 nights in Nov 2023
Response from MONTROSE AT BEVERLY HILLS on 2023/12/8
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Rooms are large and spacious. Very helpfu staff. Location is perfect! $65 per day valet fee though.
Stayed 4 nights in Nov 2023
Response from Montrose at Beverly Hills on 2023/11/29
Hi Peter, thank you for your wonderful review! We're delighted to hear that you had a great experience at our hotel, from the spacious rooms to the helpful staff. We understand that the valet fee can be a consideration, and we appreciate your feedback. We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful experience!
Lovely, spacious room, -- and bathroom! wonderful! -- with super comfy bed. Front desk was warm and friendly, with great dining recommendations. Valets were efficient and cheerful. Beautiful neighborhood. Will definitely return!
Stayed 1 night in Oct 2023
Response from Montrose at Beverly Hills on 2023/11/15
Hi Kathryn, thank you for taking the time to share your delightful experience! We're thrilled to hear that you enjoyed your stay, from the spacious and comfortable room to the warm and friendly service provided by our front desk and valet teams. It's fantastic that you found the neighborhood beautiful and that you received great dining recommendations. Your positive feedback is much appreciated, and we look forward to the opportunity to welcome you back for another wonderful stay.

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and always offered us water and what they could do for us.
Stayed 1 night in Oct 2023
Response from Montrose at Beverly Hills on 2023/11/15
Hi Cynthia, thank you for sharing your positive experience! We're thrilled to hear that our team at the Montrose made your stay enjoyable by providing excellent service and always offering assistance. It's our pleasure to ensure our guests feel welcomed and taken care of. We're grateful for your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Alannah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Montrose at Beverly Hills on 2023/11/15
Hi Alannah, thank you for your excellent review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

2/10 Terrible

Eric, VANCOUVER

Liked: Cleanliness, property conditions & facilities
They knew we wanted to check in at noon but room wasn’t ready until PASSED 3pm
Stayed 2 nights in Nov 2023
Response from Montrose at Beverly Hills on 2023/11/8
Hi Eric, we apologize for the inconvenience. Our records do show that you checked in at 3:07pm to an upgraded room type so we do apologize for that. In order to guarantee early check-ins we do require an early check-in fee that you elected to forgo. We hope your stay went well outside of the later than desired check-in. Best wishes to you.

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Montrose at Beverly Hills on 2023/11/13
Hello, thank you for leaving this review about your stay with us. We'd love to hear how we can make it a 10 out of 10 next time. We hope to have another opportunity to host you in the future. Best wishes to you.

10/10 Excellent

grishma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. From Hector to Maria to Austin to Dovie and the manager Tim.
Stayed 3 nights in Oct 2023
Response from Montrose at Beverly Hills on 2023/11/6
Hi Grishma, thank you so much for you r kind review. You were a pleasure to host. We are delighted that you enjoyed your stay with us. We hope to have the opportunity to host you again in the future. Thank you again and best wishes to you.