Find Waterpark Hotels in Kantenah

"The room needs an update. Staff needs better training. Breakfast was good and the bars."

"Second stay at this resort. First time was in 2013 and second time was in 2026. The property is unique because of its size and dedication to preserving the natural habitat that it is built on. There is never more than a 5 min wait for trolley car to take you wherever you want to go. À la carte’s are hit and miss. The buffet is a real good backup. No one in our party got sick. I do have a knock against the colonial pool as it is imo too deep. I’m 5’10” and I had to tippie toe through the pool. When I grab a drink, I want to be able to walk with it. White sands’ pool was at a decent height though. My other knock is the family selections upgrade. It wasn’t for us personally. The best value came from the 24 hr concierge which was amazing and went out her way to make sure our vacation was comfortable and our requests were always looked after. Outside of that, we didn’t find value in the upgrade. Keep in mind my kids are teenagers. All-in-all, the staff were so kind and polite and they really care about your experience. I would recommend this resort to families, especially ones that are visiting Mexico for the first time. *** unfortunately sargasm is real and very prevalent "

"The grounds were amazing and we loved the animals that roamed everywhere. Very fun! Our room was clean and well maintained. We even had a minor issue with our ac and it was handled promptly with no issues after. Being able to snorkle everywhere on the property was great! We enjoyed the proximity to Xplor and Xcaret! "

"Excellent stat"

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "