Find hotels near Jardín del Arte, Cancun from NT$1,786

"Yes, a view of the ocean but no real view of the beach. Other rooms we stayed here had both."

"We had an ocean view room which was nice but I didn’t love being up on the 12th floor. Our room was clean and stocked well. The entire hotel was clean but the decor is outdated. We were informed on our arrival the hotel was closing in April for updates with makes sense. The food was hit or miss. I can see why there are mixed reviews on that. The early morning selections in the sports bar were awful, everything was stale and gross like it had been sitting out literally all night. Once the main buffet opened it was great, a lot of delicious food to choose from. Some of the food left much to be desired, you just have to find the good stuff. I think that's to be expected at most all inclusive destinations though, not everything will be piping hot and fresh when you have a hundred dishes to choose from. Curb your expectations, you're going to an all inclusive, not a five star restaurant. Some of the staff was very friendly and helpful, the outdoor waitstaff and buffet waitstaff were especially great. We had a fun photo shoot with Sophia (I believe was her name), who was great! But when we went to look at our photos in the gift shop we were just shown a QR code, which took us through a long and confusing process to set up an account to try to view our photos. I don’t know why they made this such a process but it was so annoying we just left without seeing the photos which was disappointing. Overall a great stay, just a few minor changes would have made it better. "

"Horrible resort with poor service. Not enough staff working the bar and at the buffet. The staff did not care to help and it was low quality all around. Would not go back. "

"Plenty of amenities. Very clean and well stocked rooms. Staff are great. We can't wait to come back!"

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"Always a great place to stay. This was my 2nd visit in 6 months. Staff is amazing!! Bartenders are fun!"

"Very sweet, and attentive to all guest "

"Great staff. Decent nightly shows even early in the week. "

"We had an amazing 7 night stay at Melia casa maya. Family of four our kids are 10 & 8. Staff are very friendly and helpful- we loved the atmosphere. Drinks are all good. Bartenders all amazing. I wish there were more restaurants tho we missed having Asian type of food as there were none. Beautiful beach. Clean and calm right in front of the property but getting beach chairs were bit tricky. Were all taken by 9. I asked a guy and he said they put their towel at 6:30. The general store was ridiculously overpriced so I suggest everyone go elsewhere or use uber to get everything (still save a lot if money) No coin operated laundry available and laundry service by the resort is very expensive which might be a dealbreaker for some. Especially when you travelling with kids. Overall we had a great time at Melia casa maya. Oh if you are getting resort credit by booking on Expedia do not even bother about it. Went to spa treatment because I had $150 but They would not let me use it and had to pay out of my pocket at the spot. And when I asked about it at the guest service they did not know what to do with the credit."