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The staff was absolutely amazing. The onsen is lovely, the food is great, and the views are fantastic. This was our splurge of the trip and it was worth every penny.

Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast! Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding. Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...

I have stayed in many luxury 5 star hotels, but this place get 10 stars, comfort and service beyond anything you can imagine. Big thank you to the owners for fantastic hospitality!

The in room open air spa was excellent! The public spa feels not as hot tho. But the water quality is excellent

This place was amazing from the moment we arrived. Taking your shoes off upon arrival is a must (as it is in most Japanese Places). Our bags were carried up to our room and we were served green tea. We were told about the amenities and even walked down to the onsens available. We had a room with our own hot spring tub on the balcony which I recommend that you book. The views of the lush green trees and mountains made for a picturesque and relaxing backdrop. The dinner and breakfast...

Absolutely excellent facilty. Super hospitable staff.

Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service! The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.

Actual property and room were amazing. It was very large for Japan and everything was new. It felt like a nice modern apartment but had a sauna, onsen, and footbath! Onsen was very nice and while not outside, you could open the large window for some cool air. The room really was far beyond my expectations. Now the location was okay - it was next to a busy/noisy street and while near some hills, plenty of power lines before you could see it. It was a short walk to the station, but there was...

Beautiful property - absolutely breathtaking from the moment you arrive. The staff were super nice and helpful. David who works at the tea bar is also lovely. Amenities are great here and the rooms are spacious, clean and comfortable. We never wanted to leave. We got the forest room and it was so nice to wake up to. The public bath was also super clean and nice. Our skin felt great afterwards. Would highly recommend the dinner and breakfast there also. It was a big meal but so delicious.

Amazing

My family of 3 stayed two nights at Hinodeya and it was a wonderful experience all around! This was our first visit to the Izu-Penninsula and we had such a great time. The owner and staff were so kind and accommodating, truly good spirits in this generational owned ryokan. The baths were very relaxing, the entire place was very clean and good spirits all around. If you’re looking for a family run experience vs. a corporate hotel, I highly suggest staying. Also, their massage chair is...

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.

A fantastic getaway. A trip down to Izu peninsula is a common adventure for most in the Tokyo area, however the choice between towns isn’t always clear. This property takes away any concern. You can spend the entire trip in the luxury of the hotel or venture out to see the small city of Ito. A rich history of European visitors and access to the mountains within 5 minutes drive. The staff was very friendly, always quick to help. The dining was great. We only ate the breakfast, but it was...