「We stayed in a two bedroom suite which was perfect for our family on vacation. The room was impeccably clean and all staff were exceptionally courteous and helpful.」
「The property itself was great. We didnt stay in the room for very long but check in was seamless and quick, parking was no issue and the location was ideal for our time at the Disney Parks. The room itself looked slightly barren as if furniture that used to be in the room was no longer there but thats all」
「The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager...
「I liked everything about the property; however I did not get a balcony as it stated in my confirmation email and upon booking. I also did not like that the times available for the waterpark did not meet me needs at all, and it was closed as well as the pool whenever i wanted to go. I had a relative that stayed at the Westgate in Orlando, and their pool was open until 11pm and I enjoyed her balcony as I did not get one. 」
"The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual."
