Find Pet-friendly Hotels in Innsbrook, VA

"We explained to the front desk person that we were from out of town. He puts us in a room and looked at the back staircase, no view no nothing. I don’t know if it was because the way I was dressed or not. I was insulted I left and went downtown to stay at the Marriott Richmond. "

"Decent for what you pay for. Overall no problems."

"Front desk staff were not that friendly. No parking, have to pay for valet. Room was clean but housekeeping could be better. "

"Room was not cleaned to proper conditions, bed sheets were soiled and room still had trash bins full. Bathroom was not cleaned and when brought to the attention of staff they were not customer friendly. It was a struggle and professionalism was below standard. Do not recommend staying at this location. "

"During our stay at Comfort Suites Innsbrook - Short Pump, we found bed bugs in the rooms. Two of our employees suffered bites on arms and elbows. We have reported this to Expedia and the hotel and are currently awaiting resolution. We hope the hotel addresses this issue promptly to prevent harm to future guests."

"We were rather disappointed with our on-night stay, to be honest. We were expecting more from staying at an Omni Hotel. The room had a bad smell from the carpeting. The mattress sagged, and the bedding was only a thin woven blanket between flat sheets, not unlike the kind you get at the ER. The bathtub drain was clogged. We told reception staff about the clogged drain during check-out, and they took $20 off our bill."

"Good location and view of the city though I don’t sleep with night lights."

"Room was clean. "