Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Free daily buffet breakfast
Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
In the heart of Short Pump, Comfort Suites Innsbrook - Short Pump offers a warm welcome with a free breakfast buffet and fireplace in the lobby. Unwind at the indoor pool or stay active at the gym, and enjoy convenient amenities like laundry facilities, self parking, and an on-site business center. Guests rave about the helpful staff.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry
The current price is NT$2,443
NT$2,840 total
includes taxes & fees
Sep 2 - Sep 3

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Lobby

Motel 6 Sandston, VA - Richmond, Va

Sandston
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
7.4 out of 10, Good, 1,011 reviews
The price is NT$1,858
NT$2,161 total
includes taxes & fees
Sep 14 - Sep 15
Motel 6 Sandston, VA - Richmond, Va
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km
  • Virginia Commonwealth University - 16 min drive - 20.5 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • Golden Corral
  • ‪Cupertino's NY Bagels & Deli - ‬11 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Moe's Southwest Grill - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool along with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and access to a nearby health club
  • Express check-out, multilingual staff, and free newspapers
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of 2025/8/30, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on 2025/9/2 start from NT$2,443, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.6 mi (4.3 km) from Short Pump Town Center. Virginia Hospital & Health is 3.1 mi (4.9 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.6
Rating 10 - Excellent. 283 out of 1007 reviews
Rating 8 - Good. 218 out of 1007 reviews
Rating 6 - Okay. 182 out of 1007 reviews
Rating 4 - Poor. 146 out of 1007 reviews
Rating 2 - Terrible. 178 out of 1007 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to short pump
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was simple, good quality and the staff service was great!
Stayed 1 night in May 2025

10/10 Excellent

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was friendly and very helpful
Stayed 5 nights in May 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
It gets the job done
Stayed 2 nights in Aug 2025

4/10 Poor

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room stunk.
Stayed 3 nights in Aug 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Stayed 1 night in Aug 2025

8/10 Good

Stephanie

Liked: Property conditions & facilities
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Stayed 2 nights in Jun 2025

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.
Stayed 2 nights in May 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Cheryce

Disliked: Cleanliness
Tv or phone didnt work
Stayed 2 nights in Jul 2025

6/10 Okay

gina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. However, our room needed to be fixed. Wallpaper was peeling off the wall in the bathroom, the couch cushions were stained, it just felt dirty. To be fair, we stayed in a dog friendly room, so I can almost understand the old couch, but the rest of the room still needed work. Also, breakfast wasn’t the best. We’ve stayed in many places and know the deal with free hotel breakfasts, but there something not quite right about everything. The orange juice tasted off, the waffles were different…I don’t know, maybe because of the condition of the room it skewed everything else about the hotel. It served our purpose for the weekend. However, we will try a different hotel the next time we visit.
Stayed 2 nights in Aug 2025

4/10 Poor

Oghenekome

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
The room was moldy and had a very strong odor of mildew. My wife, who has asthma had to immediately put on her nebulizer upon entering the room. We changed rooms and the same thing happened. We had no choice but to check out and go home. There was no way we could have stayed in that hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

2/10 Terrible

ERNEST

Disliked: Cleanliness, staff & service, property conditions & facilities
My family always stays at comfort inn whenever we travel for football tournament. But this year we made our reservation early for an upcoming football tournament as always, then my son suffered a major football injury doing football practice. I immediately reach out to both Expedia and comfort inn to let them know that we would be able to make it to the tournament this year due to my son injury. They refuse to refund my money. SHAME ON COMFORT INN FOR STEALING MY MONEY 💰
Stayed 2 nights in Aug 2025

2/10 Terrible

Isaak

Disliked: Cleanliness, amenities, property conditions & facilities
Pubes in the bathroom upon check-in. Elevator barely working and not inspected since 2022. Smelled like cigarette smoke in a non smoking room. Whole place was grimy and gross. The complimentary shampoo was opened and used. The tub was gross.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
It took four times to get a key that worked and we were not told that you have to push the handle up instead of down to open the door. No AC in the hallways are elevator and the hot water did not work and no compensation was offered.
Stayed 1 night in Aug 2025

4/10 Poor

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
This could be a nice place to stay if management paid a little more attention to details. Like cleaning the tabletops at breakfast, stopping the tub faucet from leaking, cleaning that mysterious stain off the bathroom wall, hiring a front desk person who smiles, fixing the room door so it’s easier to open….
Stayed 1 night in Jun 2025

4/10 Poor

Caleb

Disliked: Cleanliness, property conditions & facilities
Owners need to invest more money in the property for renovations.
Stayed 1 night in Jun 2025