「One bedroom suite booked. Sofa bed in sitting room. Spacious. V clean with new decor. Used washing machine. Easy to use. Good soundproof quality. Plenty of storage. One downside: not enough parking spaces. Needed to park on street right outside hotel (allowed between 7 pm to 7 am the next day). Husband then got up around 6:30 n parked our car back into hotel’s compound once after a car left. Otherwise the stay was perfect」
「Service is very nice and location is very prefect as near by retail park, that’s easy to get in the restaurants.
Room is clean and the size is big but dust was found on the bed.」
「Very well-organized and they paid a lot of attention to detailing every aspect and documenting it on their website. The self check-in and check-out is smooth and went without any issues. All appliances worked perfectly.
The hallway was a bit noisy, especially when other apartments close their doors, it shakes the whole apartment. The check-out is 10 AM which I consider early.」
"We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast.
So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!!
The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply.
We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there.
We were disappointed about the services provided. "
"Overpriced for a tiny room that is falling apart. Hotel looks great from the outside, but that good feeling ends once you step into the room. Smallest room I have EVER seen, the shower is worst - even a smaller man like me couldn't turn around comfortably without opening the door. It also sinks around 3 inches down the floor, so it is harder to get in and out.
All wooden parts are either peeling or cracking - got a minor cut from wood splinter at the bathroom door. The only "table" could only fit 70% of my 13" laptop, ridiculous. Window literally leaks - chilling wind blows in at night with no way to shut off noise. TV is completely dead - no channel has any reception at all. The bigger rooms might be better, but the single room should be avoided. You have to pay me to stay for over a week.
This is actually the most expensive room per night on my trip, and by far the worst one. I have stayed at another hotel on the previous week (2 tube stations away), and it was way better while being ~20% cheaper per night. Location is great and the area seems safe, but there are better choices."
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."
