Find Shopping Hotels in Hawaii Island, HI

"Staff was great"

"Great"

"We stayed in the Makali tower or Lagoon tower, the handle felll off the shower, the resort itself is run down. They only gave us water the first night we checked in but never refilled in our room. When they did cleaning service in our room they didn’t wipe down counters. It was a bit outdated and I was very disappointed in the resort "

"Hotel was just as advertised "

"Amazing place, amazing location, great history within those walls and big shout out to the Solid staff ! The Royal Kona building, they need to do real maintenance to this resort and stop patching the problems. Spend some money. This place has the potential to hold its old hawaii feel. Its a Gem of a place. and the The current kitchen staff are making exceptional quality food. Thank you all !"

"Room was okay. No frills"

"I would not recommend this hotel, unless there were no other decent choices. The front desk wasn't friendly or particular helpful both days we were there. Room was not great, none of us slept, roach on nightstand next to me. The reason I didn't give it lower was because of the bar restaurant. We were tired and hungry when we got in so went for the casual food in the bar area. Server was terrific, food was very good and live band playing was honestly incredible. This was the only good thing about our hotel experience. "

"wonderful breakfast brunch to start the day"

"Lovely property with nice amenities. My wife was stuck in an elevator. No one responded to her pressing the alarms in the elevator, nor did anyone respond to her calls on the elevator phone for at least 10 minutes. She called me on her cell phone and I walked to the front desk to report the issue. Only then was there a response. The maintenance person who responded was not very polite - his comment to my wife was that she should "calm down." We were surprised that no one from management followed up with us. A plate of fruit was delivered to our room - as we were checking out."