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Reviews of Mizunoto

3.5 out of 5
Mizunoto
492-23 Kowakidani, Hakone, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 82 reviews" "
Rating 8 - Good. 25 out of 82 reviews" "
Rating 6 - Okay. 6 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 0 out of 82 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful visit at Mizunoto! Beautiful property and onsens. Would definitely recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Andy

Stayed 2 nights in Mar 2024

10/10 Excellent

Keath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly. The facilities were clean and comfortable. The onsens were amazing. My family had a great time here and would love to come back again.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice room. If you like Japanese food the Kiseki is outstanding. There are 3 private I send that are first come first serve but we were able to use them. Just have to be flexible and check in at different times. They also have a public onsen that is separated by gender. The dinner and breakfast was beyond everything but if you don’t like Japanese food this place might not be right for you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jo Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel with so many onsen and the food was a good experience to traditional japanese food!
Stayed 2 nights in Oct 2023

10/10 Excellent

Vasilis

Stayed 1 night in Oct 2023

10/10 Excellent

Evelyn F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Mia

Stayed 2 nights in Sep 2023

10/10 Excellent

Chun Yin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a awesome onsen hotel. Highly recommend the room with private onsen. The view is so relaxing. I guess it will be more beautiful in autumn. All building and interior are beautifully designed. The food is delicious for both dinner and breakfast. Highly recommend the BBQ option for dinner. Free drink is provided during dinner with wine option. There are also free milk, ice cream available for you to enjoy after using the onsen.

8/10 Good

Karin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel/resort does provide a free shuttle service from 3-5pm (with no reservations) at the Kowakidani station. They will send you an email the day of your arrival inquiring about your arrival time. If you arrive outside that time, they can make arrangements. Overall, getting to Hakone seemed stressful on Google maps, but it was actually EXTREMELY charming taking all the local transportation (switchback trains, etc.) through this city. It was incredibly charming riding up the mountain, and when we arrived at Kowakidani station, the shuttle was right there to pick us up and take us to the hotel. Although the staff didn't speak too much English, this wasn't a problem. They offered an English map of the facility and directions on how to use the onsen. The hotel offers both dinner and breakfast. For our dinner, we had the options to order BBQ or Sukiyaki dinner. We loved the BBQ option (but tried both for the experience). Breakfast is a traditional Japanese breakfast, but we did notice some other foreigners ordering Western style breakfast too. If you have children, be sure that the front desk is aware of this because they have separate smaller meal for children. Overall, the onsens were wonderful. We tried multiple ones and they switch out the gender onsens every morning.

10/10 Excellent

Kathryn, Forest Hills

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, onsen and bath facilities are great, rooms are dated (in the old wing) but clean and they have the best bedding. Such a superb experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unexpected great dinner and Onsen. Very quiet and we had an awesome time.
Stayed 1 night in Jun 2023

8/10 Good

Namita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ryokan is awesome. Its little far from the train station but they have shuttle service which makes it convenient. The food was good but not to my taste.
Stayed 1 night in Jun 2023

10/10 Excellent

Jia Hao

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Relaxing Stay Mizunoto!
I absolutely loved my stay here!! As a disclaimer, this was my third onsen and first ryokan I visited, and I typically prefer new, glass-heavy hotels to ensure cleanliness of the facilities. Although I was initially hesitant booking Mizunoto due to the old-appearing pictures on their website, I ended up completely loving my entire experience!! The double room in the main building I booked was much bigger than I was expecting (even had a small entry area with a mirror and closet), and things were very clean and well kept! They had many free amenities that were a welcome surprise, including a free shuttle to and from Kowakidani Station, in room snacks, dispenser for coffee/tea, and milk/popsicles/yakult after baths, and even late night ramen. Their hospitality was second to none, and I felt so welcomed by the staff. Both dinner and breakfast are included, with multiple times available. The standout though were their onsens— between the three private baths and the 3-4 baths on each side in each building (they switch men and women sides so you get to experience ~7 public baths in each building), I spent hours in the many different onsens and felt so relaxed! I also received an incredible massage. In addition, the hotel had a great location, only a five minute walk from the buses, which can easily take you down to Lake Aishi, Gora area, and Open Air Museum (the time tables and google were quite reliable). The only thing I would change is about my stay was to stay longer!!
Stayed 1 night in May 2023

8/10 Good

Hoi Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room no 412 given to me was smaller than the other 2 rooms of same type that given to my other friends, Room 412 was also next to machine room with noise.
Stayed 1 night in May 2023

10/10 Excellent

Michael, Dix Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2023

8/10 Good

On-kit

Stayed 2 nights in Apr 2023

10/10 Excellent

Min Yen Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy onsen inn with great service. Great secluded location with shuttle to nearby train station. Has everything you need around the clock. Breakfast and dinner of good quality. Excellent staff service. Highly recommend.

10/10 Excellent

Wing Fai

Stayed 3 nights in Dec 2019

8/10 Good

Chong Pei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good. Excellent food and service. Highly recommended. Two slight concerns: 1) Double bed is a bit too small for two and (2) Wi-Fi is unstable and slow.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how quiet the property is and the hot springs are amazing as it gives my skin a nice makeover. Everything is clean and staff is super nice. You can get by just fine without knowing much Japanese.
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private baths were a welcome surprise and didn't have to wait much.
Stayed 1 night in May 2019

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Really enjoyable trip
I stayed here for two nights on my own. Really enjoyed this trip to Mizunoto Hotel. They had particularly good onsen and the Japanese breakfast and kaiseki dinner were fabulous. Staff generally had limited English but did their best to accommodate in spite of same. Room was very compact but comfortable. I appreciated that I could do laundry for free - what a bonus! I hesitate to give the hotel five stars on the grounds of attention to detail. There were a few things missed in the cleaning (eg a couple hairs in the shower, a bit of dust on surfaces) and a number of things needed servicing, such as broken boards in the vanity in the onsen, or doors that don’t close completely. In spite of this, it’s a lovely hotel with gorgeous onsen. I would definitely come back.
Stayed 2 nights in May 2019

6/10 Okay

soyoung

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
가성비 좋은 호텔
청결하고 쾌적합니다 지하철역이 가깝고 도쿄역이나 신주쿠역 가기가 편리합니다 조식으로는 밥보다는 빵이 더 맛납니다.
Stayed 1 night in Dec 2023

10/10 Excellent

jinsuk

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

YAERIM

Stayed 1 night in Nov 2023

10/10 Excellent

MIN SIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeong Ho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Shigenori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

道郎

Traveled with family and small children
Disliked: Staff & service
No dinner selection provided at all. Very disappointed.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ご意見箱に書いて入れました。 天国な１日を有難うございました♪
Stayed 1 night in Jul 2023

6/10 Okay

Yu Chia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Quoc-Viêt Vincent

Stayed 1 night in Jun 2023

8/10 Good

さくら

Traveled with group
Liked: Cleanliness
部屋が思っていたより狭かった。 温泉は種類が多くて、質もよかった。 ゆっくり温泉を楽しみたい人にはおすすめです。
Stayed 1 night in May 2023

10/10 Excellent

JUNGJO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족 대만족, 료칸과 식사 대만족
도쿄 인근(하코네) 료칸 아주 만족스럽네요. 저녁과 아침식사, 사이사이 제공되는 라멘 등 간식 훌륭합니다. 먹으러 간다고 해도 충분한 숙소. 료칸도 세 종류 구성으로 아주 좋습니다. 또 친절합니다. 조금 아쉬운 것은 접근성이 조금 낮지만 셔틀(하코네유모토역은 아닙니다)이 있어서 괜찮은 편이고, 리셉션 영어응대가 조금 어려운데 소통하려고 노력합니다. 잘 쉬었습니다.
Stayed 1 night in May 2023

8/10 Good

Joohee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

JEEWON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
친절한 직원과 일본에서 머물렀던 어떤숙소보다도 넓고 쾌적했음. 온천 욕장도 많아 선택해서 이용할 수 있는 점이 좋았고, 자연 친화적인 인테리어 덕분에 힐링 되는 기분이 들었음. 다만 오래된 건물이어서 그런지 방에서 꿉꿉한 냄새가 났고 화장실에서는 그 냄새가 더 심하게 났음

10/10 Excellent

Sunghun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족과 편안하게 쉬다 갑니다. 식사도 좋구 간식도 좋구. 시설도 관리된 느낌입니다.
Stayed 1 night in Apr 2023

10/10 Excellent

VV

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조금만 부지런하다면 모든 시설 제공의 경험을 다 즐길 수 있습니다. 그렇게 보니 20만원대의 가격도 전혀 아깝지 않을 정도로 알찬 하루를 보낸 것 같아 뿌듯해지기도 하고요. 정말 강추합니다. 더불어 엘레베이터와 경사로가 잘 돼있어 노인분들과 함께 오기에 좋을 것 같습니다.
Stayed 1 night in Apr 2023

10/10 Excellent

YOONJUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
comfort and comfort
Stayed 1 night in Mar 2023

10/10 Excellent

HYUNJUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
프라이빗 온천이 특히 좋았고, 저녁/아침/간식/라운지 이용까지 제공되는 서비스도 좋았습니다 위치가 조금 먼 곳에 있지만 충분히 가치 있는 여행이었어요!
Stayed 1 night in Mar 2023

10/10 Excellent

JUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
역대급 최고의 숙소
정말 최고의 숙소입니다. 무조건 재방문 할 예정입니다.
Stayed 1 night in Mar 2023

10/10 Excellent

SEOKHWI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천하고 싶은 료칸
셔틀버스 운행 및 직원 서비스가 아주 맘에 들었다. 대욕탕 뿐 아니라 개인욕탕을 사용할 수 있는 점도 좋았다.
Stayed 1 night in Mar 2023

10/10 Excellent

SUNYOUNG

Stayed 1 night in Feb 2023

10/10 Excellent

ゆきこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お食事は２食とも品数が多く、客を喜ばせるための心づくしを感じました。 お風呂も良い湯加減で寝湯もあり、とても温まるお湯です。ジャグジーがあれば尚よし。 接客もおもてなしの心を感じました。 何よりも、チェックアウトして駅まで車で送ってもらった後、部屋に忘れ物をしたことに気づき、また駅に現れた運転スタッフさんに事情を話したらすぐに取って返して駅まで忘れ物を届けて下さった事は、本当に感謝の一言です。ありがとうございました！
Stayed 1 night in Feb 2023