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Hilton Odawara Resort & Spa

4.5 star property
Luxury resort with 2 outdoor pools and 8 indoor pools

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Photo gallery for Hilton Odawara Resort & Spa

Hot springs
8 indoor pools, 2 outdoor pools
1 bedroom, in-room safe, WiFi, bed sheets
Lobby
Hilton Premium Suite Room | 1 bedroom, in-room safe, WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot Tub
  • Pet friendly
The current price is NT$4,748
NT$6,118 total
Jul 16 - Jul 17

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Hilton Corner Twin Room

Hilton Corner Twin Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
  • 10 Ping (33 square meters)
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Superior Twin Room

Hilton Superior Twin Room | View from room

Hilton Superior Twin Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
  • 8 Ping (26 square meters)
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Western Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Suite

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Free extra futon mattress
Blackout drapes/curtains
Sofa bed - double
  • 21 Ping (69 square meters)
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Japanese Western Premium Suite

Japanese Western Premium Suite | View from room

Japanese Western Premium Suite

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Shower/tub combination
  • 21 Ping (69 square meters)
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Dog Friendly Room

Dog Friendly Room | 1 bedroom, in-room safe, WiFi, bed sheets

Dog Friendly Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
  • 16 Ping (53 square meters)
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Accessible

Japanese Western Accessible | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Sofa bed
Separate bedroom
Free extra futon mattress
Hair dryer
  • 16 Ping (53 square meters)
  • Ocean view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Hilton Accessible Twin

Hilton Accessible Twin | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Accessible Twin

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Hilton Twin Room

Hilton Twin Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
  • 8 Ping (26 square meters)
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Deluxe Room

Japanese Western Deluxe Room | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Free extra futon mattress
Separate bedroom
Sofa bed
  • 16 Ping (53 square meters)
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Premium Suite Room

Hilton Premium Suite Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Premium Suite Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Bathrobes
  • 21 Ping (69 square meters)
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Junior Suite

Twin Junior Suite | 1 bedroom, in-room safe, WiFi, bed sheets

Twin Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Sofa bed
Separate bedroom
Hair dryer
Bathrobes
  • 16 Ping (53 square meters)
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Corner Suite Room

Japanese Corner Suite Room | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Corner Suite Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Shower/tub combination
  • 18 Ping (60 square meters)
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

Japanese Western Corner Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Japanese Western Corner Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Shower/tub combination
  • 18 Ping (60 square meters)
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Hilton Premium Suite

Living area | 55-inch flat-screen TV with cable channels, TV

Hilton Premium Suite

  • Sleeps 4
  • 2 Twin Sofa Beds and 2 Double Beds

View all photos for Hilton Superior Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Dog Friendly Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Dog Friendly Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese Western Premium Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Premium Suite

  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

View all photos for Japanese Western Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Suite

  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

View all photos for Japanese Western Corner Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Corner Suite

  • Sleeps 6
  • 2 Double Beds

View all photos for Hilton Corner Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Western Deluxe Room

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Twin Suite

1 bedroom, in-room safe, WiFi, bed sheets

Junior Twin Suite

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds
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About the neighborhood

Map
583-1 Nebukawa, Odawara, Kanagawa-ken, 250-0024

What's nearby

  • Tenzan Onsen - 14 min drive - 10.6 km
  • Hakone Open Air Museum - 22 min drive - 14.9 km
  • Hakone Gora Park - 23 min drive - 15.9 km
  • Hakone Shrine - 26 min drive - 18.8 km
  • Lake Ashi - 27 min drive - 20.5 km

Getting around

  • Nebukawa Station - 5 min drive
  • Kamonomiya Station - 18 min drive

Restaurants

  • ‪おさしみ天国・小田原海鮮ゴーゴー - ‬9 min drive
  • ‪桃華樓 - ‬14 min drive
  • ‪鈴廣かまぼこ 江の浦店 - ‬4 min drive
  • ‪ガーデンレストラン 姫沙羅 - ‬14 min drive
  • ‪浜屋 - ‬5 min drive

About this property

Hilton Odawara Resort & Spa

Luxury family-friendly resort near Fuji-Hakone-Izu National Park
Located close to Odawara Castle and Hakone Open Air Museum, Hilton Odawara Resort & Spa provides an adjacent golf course, a bowling alley, and an indoor mineral hot spring (onsen). Get out on the links at this resort and enjoy amenities such as a driving range. For some rest and relaxation, visit the outdoor hot springs or sauna, and indulge in a facial, hydrotherapy, or a body treatment. The on-site restaurant, Brasserie Flora, offers breakfast, lunch, dinner, and garden views. Fitness classes and yoga classes are offered at the 24-hour gym; Hilton Odawara Resort & Spa also has shopping on site, a playground, and an arcade/game room. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • 2 outdoor pools and 8 indoor pools
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • 2 indoor tennis courts, an electric car charging station, and express check-out
  • Guest reviews speak highly of the helpful staff
Room features
All 163 rooms offer comforts such as pillow menus and air conditioning, in addition to thoughtful touches like late night room service and safes.
Extra conveniences in all rooms include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Similar properties

Lobby lounge

Hyatt Regency Hakone Resort and Spa

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 943 reviews
The price is NT$8,008
NT$10,190 total
Jul 7 - Jul 8
Hyatt Regency Hakone Resort and Spa

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,000 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 6:00 AM to 10:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Flora
  • The Lobby Lounge

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • 8 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Indoor/outdoor hot spring
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • 8 indoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature - 104 ºF
  • Hot tub
  • Hydrotherapy
  • Indoor/outdoor hot spring
  • Manicures/pedicures
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property will be closed from 3 PM on January 13 until 3 PM on January 14, 2026, due to an electrical system inspection.
This property's indoor and outdoor mineral hot springs will close on January 13 at 3 PM and reopen on January 23, 2026, at noon.
This property's main entrance will be under renovation from 9 AM-5 PM, from January 13-March 19, 2026 on weekdays. During this time, guests can expect to hear construction-related noise and vibrations.
This property's Bade Zone will not be available from 3 PM on January 13, 2026 until 9 AM on January 24, 2026. During this time, guests have access to the golf range, putting golf, table tennis, and outdoor tennis for 2 games per night.
This property offers shuttle pick-up service from Odawara and Nebukawa Stations at no charge.

Renovations and closures

The following facilities or services will be unavailable from January 13 2026 to January 23 2026 (dates subject to change):
  • Hot springs
The property will be renovating from January 13 2026 to March 19 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 for adults and JPY 1800 for children
  • Fee for in-room wireless internet: JPY 1000 per night (rates may vary)
  • Fee for in-room wired internet: JPY 1000 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Hot springs access available from 6:00 AM to midnight
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Odawara
Hilton Odawara Resort
Odawara Hilton
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Hilton Odawara Resort Spa
Hilton Odawara & Spa Odawara
Hilton Odawara Resort & Spa Resort
Hilton Odawara Resort & Spa Odawara
Hilton Odawara Resort & Spa Resort Odawara

Frequently asked questions

Does Hilton Odawara Resort & Spa have a pool?

Yes, this property has 8 Indoor pools, 2 outdoor pools, and a children's pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Hilton Odawara Resort & Spa?

As of 2025/7/5, prices found for a 1-night stay for 2 adults at Hilton Odawara Resort & Spa on 2025/7/16 start from NT$4,748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Odawara Resort & Spa pet-friendly?

Yes, Hilton Odawara Resort & Spa allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet.

How much is parking at Hilton Odawara Resort & Spa?

Self parking is free at this property.

What time is check-in at Hilton Odawara Resort & Spa?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Hilton Odawara Resort & Spa?

Check-out is at noon.

Where is Hilton Odawara Resort & Spa located?

This family-friendly Odawara resort is located by the ocean, 4.9 mi (8 km) from Odawara Castle, and within 12 mi (20 km) of Fuji-Hakone-Izu National Park and Atami Sun Beach. Hakone Open Air Museum and Hakone Gora Park are also within 16 mi (25 km).

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Hilton Odawara Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 743 reviews
Rating 8 - Good. 203 out of 743 reviews
Rating 6 - Okay. 77 out of 743 reviews
Rating 4 - Poor. 46 out of 743 reviews
Rating 2 - Terrible. 21 out of 743 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

I love the beautiful scenery, the wonderful activities from the karaoke, bowling, tennis/badminton, and especially the onsen. The shuttle bus from the Nebukawa station is really helpful to get to the hotel without walking about 30 minutes from the station.
Stayed 3 nights in May 2025

10/10

It was the perfect place for a short getaway into the nature. The service was spectacular and all the staff were friendly and helpful! The breakfast, the gym and the pools were amazing❤️thank you for making my stay a wondeful experience!
Stayed 1 night in May 2025

10/10

I had a wonderful time during my stay. My recommendation is not to include buffet breakfast or dinner too many days like us or you will miss our local food.
Stayed 3 nights in Apr 2025

8/10

Beautiful property, buffet dinner was ok, same two nights in a row. Pool and sauna was great. Very clean and great staff. Loved the stay. Also property offers shuttle buses from the two stations.
Stayed 2 nights in Mar 2025

8/10

The Hilton has myriad of requirements for using the pool and hot springs. It's not possible just to walk into the pool area and start using it. We couldn't even see the pool because we were not appropriately attired, meaning we weren't wearing swimming clothes. The rooms are small and so are the bathroom and enclosed toilet.
Stayed 2 nights in Jun 2025

8/10

Launch and dinner during two days stay is not changed means almost same every time
Stayed 2 nights in Mar 2025

10/10

Great place to relax. Breakfast buffet is amazing. The lounge has great dinner options. Will be back!!
Stayed 2 nights in Dec 2024

8/10

Beautiful place and room. Nice overall experience. Breakfast was below my expectations but wasn’t that bad
Stayed 1 night in Dec 2024

10/10

We spent three days at the resort to relax while traveling around Japan. Great time
Stayed 3 nights in Jul 2024

10/10

Great resort. Suited to families. We only stayed one night last minute due to some other travel issues. It had a great fully equipped gym
Stayed 1 night in Aug 2024

10/10

We absolutely loved the pool and ALL the activities! Such an amazing weekend here! The whole family loved it!
Stayed 2 nights in Jun 2024

10/10

The hotel was amazing and exceeded all my expectations. There was a lovely welcome and check in process, the hotel and its grounds were immaculately cared for and the facilities were outstanding and all staff went above and beyond to ensure our comfort and satisfaction. I highly recommend this hotel and look forward to staying there again next time.
Stayed 2 nights in Jul 2024

10/10

Excellent hotel At reception we received free drinks vouchers
Stayed 2 nights in Apr 2024

10/10

The manager was very helpful and guided us to the amenities and features of the property.
Stayed 3 nights in Nov 2023

8/10

bathroom need to remodel and landscape need to maintain up to standard level
Stayed 2 nights in Apr 2024

10/10

The staff is amazing! We stayed one night but we wished we added more days. We will definitely come back. The main factor is the staff's respect, willingness and accomodations. They are great. One if them us Halumi I think.
Stayed 1 night in Jun 2024

8/10

This was our second year staying at this hotel. The location is excellent, and the combination of sea and forest is really lovely. Last year it was excellent in every respect. This year, however, it was so crowded with families and young children that navigating the breakfast area was really a challenge. The hotel uses only the finest ingredients, and the service is very fine, but so many young children not under parental control spoils the atmosphere. If a separate area for families with young children could be set up, or separate dining times that could improve everyone's enjoyment of this fine hotel.
Stayed 3 nights in May 2024

4/10

Rooms much more smaller than expected
Stayed 1 night in Mar 2024

10/10

I chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
Stayed 2 nights in Nov 2023

8/10

Great facility but poor service
Stayed 2 nights in Aug 2023

4/10

Hotel was clean and the pool area was great. Unfortunately, the staff were shockingly rude and distrustful of their guests, not just us but others as well. 1. One staff member chased down a (Japanese) family with small children getting ready for the onsen, all the way up to the lockers asking, "Are they wearing diapers? Diapers are not allowed!" The mom looked visibly upset to have been singled out and approached as she said no. The children also looked afraid they did something wrong. She gave a very cursory "shitsurei shimashita". I've never witnessed such direct confrontation from a hotel staff member in all my years in Japan. 2. They are also very particular about where you are and are not allowed to wear slippers. I wasn't the one in our party to check in so I didn't know there was a map that indicated so. It was an honest mistake on my part, but they not at all kind or understanding about it. 3. At check-in, we were given free welcome-drink coupons for the lounge. We handed them to the lounge staff when they seated us. Had the drinks, sat around for a while. There was no staff around for a long time so when we got up to leave, we were surprised when a staff member came after my husband in the lobby and demanded we pay. We were honestly confused because we had given them the drink coupons and we ordered from their free drink menu. When we explained we used the coupons, she didn't apologize for her oversight despite embarassing our family in the lobby.
Stayed 1 night in Mar 2024

10/10

Stayed 1 night in Jun 2025

10/10

Stayed 2 nights in Jun 2025

8/10

子連れで、プール、お風呂、スポーツ施設と充実しており、とても満足しました。
Stayed 1 night in Jun 2025

8/10

Stayed 1 night in Jun 2025