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Reviews of Hotel Hakone Terrace

3 out of 5
Hotel Hakone Terrace
Hakone-machi Gora 1320-934, Hakone, Kanagawa

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 88 reviews" "
Rating 8 - Good. 36 out of 88 reviews" "
Rating 6 - Okay. 13 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great property but restaurant was average. Dinner I had there was below average. Salmon was over cooked and served with partially reheated vegetables. Also, disappointing that cuisine was Italian vs Japanese.
Stayed 1 night in Jan 2020

10/10 Excellent

ALEXEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese Aspen without the skiing
excellent condition and great use of space in the room. location could not have been any better too - close to the bus stop and the rope way.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Kian Heng

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the staff were great when we rang to say we would be a little bit late for check in. They waited till we had arrived. Our hotel room was very spacious and perfect for our one night stay.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovey with a wonderful view and the staff were just so helpful. The service they provided to us was above and beyond, making for a very pleasant stay.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Restaurant dinner menu was delicious
Stayed 3 nights in Oct 2019

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing, sparkling , like new , great stay.
Stayed 1 night in Oct 2019

8/10 Good

M, Chicago, IL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to cable car and Gora. Would stay here again.
Stayed 2 nights in Aug 2019

10/10 Excellent

KrisEv07

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, our room was spacious and very clean. We enjoyed our stay!
Stayed 1 night in Aug 2019

8/10 Good

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but the location is a bit far from station and no restaurants around
Stayed 1 night in Jun 2019

8/10 Good

Faizal

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay in Hakone !
Very happy and pleased with the stay!!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most caring and helpful staff we have had so far!! I’d stay here again in a heartbeat!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms and not to far from a convenience store and the cable car.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and very spacious. The high tech tub was awesome. The staff were very friendly, and they have Netflix which is great when you've been travelling for weeks and just want a night in! There is no elevator, carrying our luggage up to the third floor was a bit of a pain.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, large room, had aircon and heater. The room had a kitchen with a cook top but no tea towels, cutlery, utensils, pots or pans. The room was not cleaned during our stay. There was no elevator, only stairs which made it difficult as we had to carry out luggage up 3 flights.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly owner. Was helpful with town details and welcoming. Twin room was very large for Japan with own kitchen and separate bathroom. Room was well finished throughout and modern.
Stayed 2 nights in Apr 2019

10/10 Excellent

Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick break away to have a look around. Good space for a family
Stayed 1 night in Jan 2019

2/10 Terrible

Farzanah

Disliked: Cleanliness, room comfort
Poor service
Room does not get cleaned during your stay at all. No lift so you need to bring your bags up to your room yourself.
Stayed 3 nights in Dec 2018

8/10 Good

Aditya

It was a decent okeyish type of experience. Hotel should look forward to relaxing checkin timing rules
Stayed 1 night in Nov 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Accommodation
Great location at a reasonable price. Friendly staff and restaurant next to lobby. Large, clean rooms as well.
Stayed 1 night in Oct 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Gem
Great location, large and clean room, and accommodating staff. Highly recommend this hotel.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Yuen Kit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Super good room. But inconvenient.
We love the room. Clean, spacious, and it has everything. It makes you feel at home. However, it's inconvenient. 1. No elevator. We have to carry the luggage ourselves. 2. The location. It was located half way to the top. We have to rely on cable train to get there. And the last cable train was 7pm. That means we could not enjoy our dinner at outer place. The nearest restaurant open at 5:30pm, and there was a long line before us. So we gave up and have had cup noodles as dinner.
Stayed 2 nights in Jul 2018

8/10 Good

Silvi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Hells, australia

Liked: Cleanliness
Disliked: Room comfort
No Idea About Hospitality
It really misses the mark with all the little details for the price. No glasses in room. Kitchenette with no utensils (no cutlery). Went to ask for spoons to eat cereal at 10am and reception was locked and no one around for hours. Asked for extra pillows and was flat out told “no”. Walls are paper thin and we had interrupted sleep non stop in what is advertised as a quiet space. Yes room has balcony however don’t get any ideas about sitting on it. No chairs. Our room was right on street and each time a truck went past the whole room shook. Could hear every footstep of people upstairs. The mosquito zapper was also right outside our room (201) and was particularly annoying along with the all night light. But a bigger issue was NO servicing of room for entire stay. No towels and being humid they never got dry. The room was very clean and close to the cable car, however not enough positives to outweigh the negatives. Very disappointed as there is not much to do in Gora after 7.30pm and it would’ve been nice to end a busy day with a drink on the balcony and a good nights sleep.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the hotel was spotless.
Staff were incredibly helpful and helped us get my daughters toy back after leaving it on the local bus. They went above and beyond
Stayed 2 nights in Jul 2018

10/10 Excellent

nalem, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in hakone
We stayed only one night but it was very pleasant. Very spacious room with comfortable beds. The downside was the prices at the hotel restaurant, was expensive for a really small portion but it was our only option as everything closes around 4 pm. Other than that, this place is recommended
Stayed 1 night in Jul 2018

10/10 Excellent

Rare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay for a great buy
Overall stay was great. Minus the fact that the place was very far from convenient stores or restaurants; the hotel also need a lift. It would've been very helpful especially if patrons are bringing multiple luggage.
Stayed 2 nights in May 2018

8/10 Good

Conner

Liked: Cleanliness, property conditions & facilities, room comfort
Nice little hotel, tucked away from everything so come prepared. There are convenience stores and restaurants within walking distance. There's no elevator, so make sure that you're able to haul your bags up a couple of flights of stairs. The rooms are beautiful and spacious.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big clean room and near the cable car. Staff are friendly
Stayed 2 nights in Apr 2018

6/10 Okay

Pierre Lannevil, Trois-rivieres, Canada

Liked: Cleanliness, room comfort
Too expensive for what you haveD'ont stay in Gora
Really nothing to do if you stay....Poor restaurants that close too early.... this hotel very far by foot from the only convenience in town....hill to climb on the wayback...staff so so....Go to Hakone-Machi or Hakone-moto both located at the lake Ashi....Much more interesting
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ann, London

Liked: Property conditions & facilities, room comfort
The room was very spacious, and initially clean, with 2 small double beds and a sofa and the location was excellent - 5 minute walk from Koen Kami station and very quiet in amongst the trees. However during our 4 night stay the room was not cleaned at all - no towels changed (and we were only provided with 1 towel each); no bins emptied, no top up of toiletries. If we were staying longer I would have asked for clean towels but each day we expected they would be changed! This coupled with there being no breakfasts available means that I cannot rate the hotel higher.
Stayed 4 nights in Apr 2018

8/10 Good

Neil, Sydney AUS

Liked: Cleanliness, property conditions & facilities, room comfort
nice room & outlook + kimonos, limited kitchenette
The room is very pleasant, decor and outlook. Kimono gowns in the hotel were a nice touch and allowed us to take family photos dressed in Kimono. The kitchenette facilities are less than desirable with only disposal plastic cups and inadequate electric power-points / cords to boil water. Facilities were limited to boiling water and a microwave. A hot plate exists but no pots, pans, plates, bowls or cutlery. An exhaust fan over stove area is low and easy to hit head on for anyone over 1.65 m / 5ft 6 tall. If you come by train to Gora, the hotel is up a really step hill from the train station, so best to take cable car 2 stops if you have luggage.
Stayed 1 night in Apr 2018

10/10 Excellent

Richard, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel in a beautiful area
We traveled to Hakone after 4 days in Tokyo and this was a perfect place to unwind after the big city. This hotel is in Gora, and very vertical little town. The hotel is convenient to the railroad station, if you know about the cable car...we did not and pulled our luggage up two very steep hills to get there! Once we figured out the cable car getting around (and up and down) town was a breeze. The staff at the hotel was friendly and accommodating and the rooms were spacious and neat as a pin.
Stayed 2 nights in Apr 2018

10/10 Excellent

Lisa, irvine, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
We loved the room at the end of the hall 204. Very quiet and clean. The hotel provided clean and new Japanese outfit to wear inside the room and it was beautiful. We loved the toilet with seat warmer and it is fantastic!
Stayed 1 night in Apr 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel with Great amenities
Hakone is known for its onsen, the Hakone hotel is for those who don't need to onsen experience. If you stay I recommend buying the dinner option. There isn't much in Gora that is walking distance. The place is small only 8 rooms and the staff has a Fawlty Towers feel. But in a good way. If I were to return to Gora I would stay at Hakone Terrace hotel again.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel.
It’s close to the station and room was very clean and new. Dinner was very Good. Only thing was, it wasn’t easy to find breakfast around the area. Will definitely recommend this place to friends and family.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

tooru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

haruko, 大阪

Liked: Staff & service, amenities, property conditions & facilities
ホテルというより、ウィークリーマンションのような設備で、キッチンもあるので、小さな子どもさんのいるファミリーにもいいと思いました。
Stayed 1 night in Dec 2019

8/10 Good

Pei Hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點不好，房間很美
飯店距離強羅車站步行需要十分鐘，全是大斜坡，拉著行李超級累，附近五點多就一片黑，晚上很無聊 廁所沒暖氣，走到裡面就冷到不行
Stayed 2 nights in Dec 2019

6/10 Okay

HIROYUKI

Traveled with family
Stayed 1 night in Dec 2019

4/10 Poor

Megumi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
フロントの方の対応に冷たさを感じました。足が不自由な家族がいたので、エレベーターがないのも残念でした。
Stayed 1 night in Nov 2019