Excellence Resorts Gulf Coast of Mexico hotels

"Clean room"

"Clean rooms. They even organized our shoes (odd but appreciative). Our view was amazing! Food was good for inclusive as well but you’d have to stand in line to make it to the steak house (seated outside) and we never got that far"

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that were at other RIU buffets, or the larger seafood plate offerings even at the restaurants (more than just a skewer of shrimp on your steak). You had to take a 10 min shuttle (it was free though!) to go to and from every themed RIU party located at an affiliated RIU. Sadly no room service was available, and no Café with pastries. A lot of this makes sense since the main customers we came across were younger college kids clearly just coming to party, who may not care so much about these amenities. Nonetheless… The view from our room was beautiful, we loved viewing the lighthouse across the way each night, the beach was nice and clean for swimming, and the shows and activities at the resort were very good. The staff were friendly, accommodating, and pretty attentive to the unruly overly-intoxicated kids. Unfortunately we ran in to too many of those during our stay and less 34+ year olds like ourselves. Overall, it was a clean pretty well kept resort & we had a nice time soaking up the sun. "

"Honestly I cannot think of any reason to stay at this resort. They hide terrible service behind a language barrier . even when you translate and speak spanish to tell them exactly what you need, they just say no no no repeatedly. from the moment we checked in, they didn’t give us wifi codes or towel cards or bother to bring up our luggage we had to go back downstairs and collect it ourselves after waiting 45 mins. (no instruction here) every other resort we stayed at provided this service for us they brung us a bottle of champagne with a broken cork and when we requested help to open it or a cork screw we were told no. it was only 9:30 pm. terrible room service options if you aren’t an elite member. wifi disconnects all day long there was hair in my soup at the Italian restaurant it’s a small resort. the lobby/bar is the only hangout outside of the pools which close at like 6 there’s a view of a building being constructed across street where you literally have a direct view of the construction workers our housekeeper left her dirty rags in our room along with the pillow cases that she changed poor overall service and staff. these aren’t people who enjoy hospitality the forced smiles and holas from the staff and some of them just stare right at you. just unfriendly and unwelcomed feeling. maybe they hate this terrible resort also the staff kept getting dinner order incorrect. brought out food we did not order "

"The staff very professional, respectful, friendly "

"Such a beautiful place to visit Can’t wait to go again :)"

"No"

"Looks amazing and maintained. Staff super friendly and helpfull. Rooms are clean. Lot of delicious food varieties at any time of the day. Beach could be cleaner. Lots of seaweed and rocks along the shore."

"Loved the lazy river pool, the hammocks all over the resort not just by the beach or pool, enjoyed having our suite cleaned everyday, the nice staff, definitely a resort I’d return to. "