Find Family Hotels in El Encanto

"Perfect ocean and beach view, even on lower floors. Staff were friendly, helpful and accommodating. Food was great. Not a single complaint. "

"Stayed here 4 years ago & it was great. Hotel has gone down hill. 2 large pools were drained & under construction for 10 of 14 days. Constantly had to ask for water, coffee, toilet paper, face cloths & Kleenex. Was told to refill my 2 water bottles on 3rd floor. Hotel needs maintenance… lock feel off toilet door so hubby fixed. Patio lock fell off & never got fixed … same happened @ our friends room. 3 couples & we couldn’t access their floors as key was for lobby, 3rd floor pools/restaurant & our floor. Only positive was our maid. She was awesome!"

"Room overlooked the beach and sunset nightly"

"Great location, amazing staff, very nice pool, large room but the bed was mediocre "

"Been to this resort 8 times over the past 14 years, for a reason. The service is great, the food is good, very good at the a la cartes. THIS time however, and this is the reason I will not go back again - the hotel allows mexican bands on the beach to play if someone hires them. Which in the past was fine - they would play a few songs and move on. What has changed is they now have amplifiers and speakers, which DRAMATICALLY increases the volume. As well, they basically played for 4-5 hours straight, ALL AFTERNOON (from 1-5 pm), EVERY DAY!! It was beyond annoying! You could hear it CLEARLY from our room on the fourth floor, to the point we could not have a siesta if we wanted to, and the trumpets and tuba was SO loud. Every Day. 4-5 hours. Other hotels have signs on the beach prohibiting guests from hiring these bands. The El Cid should seriously consider this, because if they don't, I will never book there again."

"Water was never hot, often not warm. Breakfast never changed from one day to the next and was not good."

"yes"

"The hotel is older but spotless! The staff were welcoming. Our room was facing the ocean. The room was large and had a full size fridge. The beds were firm but very comfortable. We booked the room with breakfast which was very convenient. This is not a five star resort but we were extremely happy with the hotel. It was nice to see Mexican people enjoying the hotel and ocean! "

"Great staff ; excellent place for the family "