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The Palms Resort of Mazatlan

3.0 star property
Travelers soak up sunshine during the day at The Palms Resort of Mazatlan, then enjoy sunset cocktails, rejuvenating massages, or join beach volleyball games.

Choose dates to view prices

The Palms Resort sits near Cerritos Beach and the lively Malecón in Mazatlan. Visitors enjoy the beachfront location where they can relax in the sun, cool off at the swim-up bar, or treat themselves to massage services at the spa.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Sofa bed - single
Premium bedding
  • 7190 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(44 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(52 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Holiday Inn Express & Suites Hotel Mazatlan by IHG

Mazatlán
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
9.2 out of 10, Wonderful, 171 reviews
The price is NT$2,634
NT$3,135 total
includes taxes & fees
Feb 1 - Feb 2
Holiday Inn Express & Suites Hotel Mazatlan by IHG
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About the neighborhood

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • Playa Brujas - 10 min walk - 0.9 km
  • Punta Camaron Beach - 2 min drive - 2.0 km
  • The Mazatlan Malecón - 3 min drive - 3.1 km
  • Cerritos Beach - 3 min drive - 2.7 km
  • El Cid Country Club Golf Course - 4 min drive - 2.0 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪Hunters & Roasters - ‬7 min walk

About this property

The Palms Resort of Mazatlan

Resort near The Mazatlan Malecón
Located close to Cerritos Beach and Mazatlan International Center, The Palms Resort of Mazatlan provides a swim-up bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach volleyball, this resort is the perfect place to soak up some sun. Treat yourself to a massage or other spa services. The on-site restaurant, Restaurant Panama, features al fresco dining and breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks at this resort include:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), luggage storage, and tour/ticket assistance
  • An elevator, a gift shop, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 189 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,973 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Does The Palms Resort of Mazatlan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is The Palms Resort of Mazatlan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at The Palms Resort of Mazatlan?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Palms Resort of Mazatlan?

Check-out is at noon.

Where is The Palms Resort of Mazatlan located?

Located in Zona Dorada, this beachfront resort is in the entertainment district and within 3 mi (5 km) of The Mazatlan Malecón, Playa Norte, and Cerritos Beach. Mazatlán Aquarium and Witches Beach are also within 6 mi (10 km).

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Reviews

The Palms Resort of Mazatlan Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.6

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 610 out of 1021 reviews
Rating 8 - Good. 235 out of 1021 reviews
Rating 6 - Okay. 96 out of 1021 reviews
Rating 4 - Poor. 47 out of 1021 reviews
Rating 2 - Terrible. 33 out of 1021 reviews

Reviews

10/10 Excellent

Wendy

Great location, great room
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, pool was beautiful and food was good.
Stayed 3 nights in Dec 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing !!!! just wished the wifi was a little better
Stayed 3 nights in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Clean service was neat, I really recommend it
Stayed 2 nights in Dec 2025

10/10 Excellent

SUMMER

Liked: Cleanliness, property conditions & facilities
Front desk staff was professional, friendly, and helpful. Room is clean. Food is delicious.
Stayed 1 night in Jan 2026

10/10 Excellent

Guilda

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room well worth it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and waves sound were so peaceful
Stayed 7 nights in Nov 2025

10/10 Excellent

Maria Graciela Cruz

Liked: Cleanliness, amenities, property conditions & facilities
Very good service and everything was cleaned
Stayed 5 nights in Nov 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities
The staff was very helpful and kind, professional. The room was clean and had a beautiful view to the sea. The internet signal was a bit unstable and the remote control for the smart tv did not work. Other than that, my stay was pretty enjoyable. I would return to this place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel....
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Liked: Cleanliness
Overall excellent experience. Staff is very friendly and accommodating. Room was clean and great view of greenery and the ocean. My only recommendation would be to put a normal showerhead in the bathroom. Our room had a rainfall shower head but the pipe from the wall was too short for that type of showerhead so you were showering 6 inches away from the wall.
Stayed 3 nights in Nov 2025

8/10 Good

Rosemarie

Liked: Cleanliness, amenities, property conditions & facilities
Check in was fast and easy. Clean all around property. Housekeepers were very helpful and friendly. The pillows need to be bigger, to small and soft. Did asked for more pillows and they were delivered in a timely manner. The check out was a nightmare. Check out about 8:10am and there was a good amount of people waiting. The staff wasn’t calling the next person and kept walking back and forth. My husband had to go up and asked to check out. Other than that problem, we would definitely be returning.
Stayed 8 nights in Dec 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

6/10 Okay

Armando

Disliked: Cleanliness
The room wasn’t cleaned very good
Stayed 1 night in Dec 2025

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place
Stayed 1 night in Jul 2025

4/10 Poor

Tanya

Disliked: Staff & service
My husband and I both went to the front desk to complain about loud music after 1:00 a.m. The front desk clerk said we could move to a different room, for more money, but we would probably still hear the music. Music was coming from the party room in the building next door. Finally we fell asleep after 3:30.
Stayed 1 night in Nov 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
yes, the part is always really nice. I thought it was extremely strange. They did not have a microwave in the room.
Stayed 7 nights in Oct 2025

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 5 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was cleaned and quiet. I wish the parking lot was closer to the hotel.
Stayed 1 night in Aug 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a great place to relax and location is close to everything
Stayed 3 nights in May 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an onsite well known restaurant and a bakery. The pools were big, one with a swim up bar the other was an infinity pool looking over the ocean. Staff was respectful and kept our rooms top notch. I really thought the dehumidifiers in each room was very good choice and the mini fridge. I was content with the two water bottle they provided as courtesy every day.
Stayed 5 nights in Sep 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2025