Free daily buffet breakfast

Reviews of Cresthill Suites Syracuse

3 out of 5
Cresthill Suites Syracuse
6410 New Venture Gear Dr, East Syracuse, NY

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 180 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Property conditions & facilities
We had a disappointing experience on the first day of our stay. Room needs to be renovated, wasn’t particularly clean. The toilet in one bedroom was not working, and no lights. Reported to front desk, maintenance did not repair. The next morning went to the front desk and asked to be moved to another room. Initially told they didn’t have a room to move us to. After breakfast spoke to the mgr again, and we were moved to another room. I’ve said it before but it seems when we book thru Expedia the room given are not up to standard. I believe this should be checked and inspected by by Expedia
Stayed 2 nights in May 2024

10/10 Excellent

Sarah Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place pretty cozy.
Stayed 2 nights in May 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests. We are so glad to hear that you enjoyed your stay with us and the property was up to standard! Fantastic to hear! I will be sure to let the staff know to keep up the good work!

6/10 Okay

Lauren

Disliked: Staff & service
My room was okay the furniture was stained and the bathroom was not stocked
Stayed 1 night in Mar 2024
Response from Nicole N, management on 2024/5/21
Thank you for taking the time to complete our survey, we appreciate your feedback! We would like to start off by apologizing for the way you entered one of our rooms. We take cleanliness very seriously here on the property and this has been brought to the attention of management. Second, we would like you to know that we are working diligently on bringing a great housekeeping team to fruition! We are looking forward to providing our guests with great service from here on out! Please feel free to contact the hotel with any other questions, comments or concerns. We would be more than glad to assist you! Until then, we wish you safe travels and well wishes!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Laid back and easy to check in
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/21
Thank you for taking the time to complete our survey, we appreciate your feedback! I am glad to hear you enjoyed your stay with us and the staff was great! I will be sure to let them know to keep up the good work! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

6/10 Okay

shirley

Liked: Cleanliness, staff & service
The property is decent. It smells clean and fresh in both the hallway and our room as we walked in. Despite this, it needs some upgrades. The sofa is old or worn out; In our opinion, it needs new upholstery. The door lock at the back of the building is broken Anyone can get in and out in the property.
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback and will use this feedback to further support the enjoyment of our guests. I am glad to hear that you enjoyed the property. We will absolutely be sending the maintenance team to fix the issues with the door. We take safety and security very seriously on the property and want all guests to feel safe and happy! The upgrades to the property are happening, I assure you. :) We hope that we can make this stay up to you in a future one. Until then, we wish you safe travels and we hope you have a great week.

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback. We will use this feedback to further support the enjoyment of our guests. I am sorry to hear that you did not enjoy the property. I would like to apologize for any inconveniences you may have faced while with us. We hope that we can make this stay up to you in the future! Until then, we wish you safe travels and we hope you have a great week!

2/10 Terrible

Mikyoung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid $378 for the suite. The room was very old and the sofa bed cushions were a mess. I want to tell never to come here
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback. We will use this feedback to further support the enjoyment of our guests. I would first like to apologize for the way you entered our room. We take cleanliness very seriously on property and these issues have been alerted to management. I would like you to know that we are working diligently on putting together a fantastic housekeeping team. :) Second, we would like all guests to know that we do have updates and improvements planned for the property to modernize for our guest's satisfaction. We hope we can make this stay up to you in the future! Until then, we wish you safe travels and we hope you have a great week!

6/10 Okay

David, Kirkland

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support our guests' satisfaction. I am sorry to hear that you did not enjoy the property. We apologize for any inconvenience that you may have faced while on property. I would like you to know that we are making improvements and updates to staff and the property always. We like all our guests to feel safe and welcome! We hope that we can make this stay up to you in the future. Until then, we wish you safe travels and we hope you have a great week!

2/10 Terrible

Asia

Stayed 1 night in Apr 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests. I am so sorry to hear that you did not enjoy your stay with us. I would first, like to apologize for any inconveniences you may have faced while on property. We are working diligently to provide a fantastic housekeeping team along with many planned improvements to the property itself. Slowly but surely we are getting in there and changing it up. We hope that we could make this stay up to you in the future. Until then, we wish you safe travels and we hope you have a great week!

4/10 Poor

Natalie

Old and falling apart. I stayed here last August and from then until now is much worse. There was such a toxic cleaning smell coming from one of our rooms and I literally became nauseous and got a headache. Very doubtful I’d stay here again.
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the tine to complete our survey, we appreciate your feedback. I am so sorry for the way you entered our property and room. Allow me to apologize for the actions of the cleaning staff. I hope the desk agents were courteous and helpful in getting you into a better room. As for the issues cosmetically, we are working on that diligently. We are working to bring new updates and renovations to keep modernized! We are absolutely working on it and we hope that you may try us again in the future for a better stay. Again, we are sorry for these issues during your stay. We wish you safe travels and have a great weekend!

2/10 Terrible

Pamela

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests. I am so sorry to hear that you did not enjoy your stay with us and allow me to apologize on behalf of all the staff. Every guest deserves to be treated fairly and kind by ALL staff members. We hope that you may forgive this past grievance and try us out again at a different time. We are constantly working on making updates and renovations to the property. We are modernizing every chance we get for our guests. :) We'd like to make this up to you in the future with a better stay. We hope to see you! Until then, we wish you safe travels and we hope you have a great weekend!

4/10 Poor

Genisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests. I am sorry to see that you did not enjoy your stay with us. Allow me to apologize for any inconveniences you may have faced while staying! I would like to tell you that we are planning many updates to the property to stay modernized. I hope the staff was courteous and helpful. The issues have been brought to management's attention and will be addressed appropriately. We hope that we can make this up to you with a better stay in the future. Until then, we wish you safe travels and we hope you have a good weekend!

4/10 Poor

Jocelyn

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
There was no additional clean linen for the pull out bed. The property should either invest in additional linen. Or the manager should review reservations to ensure that linen has been washed to offer guests. When I checked in the staff were reading and laughing at negative reviews they’ve received. This was highly unprofessional. I didn’t allow it to set the tone for my stay, but to then learn there was no additional “clean” linen available reiterated the unprofessionalism.
Stayed 1 night in Apr 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so sorry to hear this about the property. That is unacceptable behavior from any staff member, let alone the desk agents. The issue has been brought to the attention of management and the employees have been dealt with accordingly. Allow me to apologize on behalf of the entire staff, including housekeeping. We are working diligently to bring a fantastic cleaning team to the property in order to service our guests much better. We would like to make this up to you with a better future stay. We hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great weekend!

10/10 Excellent

Balzhan, Mahwah

Stayed 2 nights in Mar 2024
Response from Nicole N, management on 2024/5/21
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and the staff was great! I will be sure to let them know to keep up the good work. We hope to see you again in the future! Until then, we wish you safe travels and hope you have a great week!

8/10 Good

Porsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and no smoking was permitted in the building.
Stayed 2 nights in Apr 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! I am glad to hear that you enjoyed your stay with us! I will be sure to let the staff know to keep up the good work! Correct, we do NOT allow smoking in the building as it is a very big health hazard and we do not have proper ventilation to offer smoking rooms. We hope to see you again in the future for another great stay! Until then, we wish you safe travels and we hope you have a great weekend!

6/10 Okay

Quinyetta

Average
Stayed 2 nights in Apr 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback. I am glad to hear that you enjoyed your stay with us and were able to enjoy yourself. I hope that the staff was courteous and accommodating. We hope to see you again in the future to provide you with an even better stay. Until then, we wish you safe travels and we hope you have a great weekend!

4/10 Poor

Laura

Stayed 1 night in Apr 2024
Response from Nicole N, management on 2024/5/22
Thank you for taking the time to complete our survey, we appreciate your feedback. We will use this feedback to further support the enjoyment of our guests. I am sorry to hear that you did not enjoy your stay with us and for that we would like to apologize. We are working diligently to bring a fantastic housekeeping team to the property along with updates and renovations planned. Slowly but surely we are getting in there and making the necessary improvements to keep our guests happy! We hope that we can make this stay up to you in the future! Until then, we wish you safe travels and we hope you have a great week!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good but do not order the room service which is not on site, We ordered food that the person said would be 45mins which took 2hrs and when we called 3 times each person said they are 2 mins away . The fries were cold and half eaten, wings were supposed to be honey garlic were hot sauce with half of the sauce leaked onto the fries .
Stayed 1 night in Apr 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback. I am so sorry to hear about this! Did you order from Grub Hub or Uber Eats? Normally they will refund you I believe! That's terrible and I would also be upset. We do not have room service on site with no restaurant unfortunately. We hope that we can provide you with another good stay in the future! Until then, we wish you safe travels and hope you have a great weekend!

8/10 Good

David, Kirkland

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
room was very clean although the bathroom could use a renovation. Property condition is not as well maintained as in the past years…needs a bit of tlc in some areas.
Stayed 1 night in Apr 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback. I am glad that your room was clean! I am sorry about it needing renovations and I can promise that we are working on them diligently. We are getting together a great housekeeping and maintenance team to better service the property. We are working on updating and renovating though in order to stay modernized! It is coming along slowly but surely. The issues have been brought to management's attention however. We hope that we may be able to provide you with an excellent stay in the future! Until then, we wish you safe travels and we hope you have a great weekend!

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The breakfast was great, and the coffee was very good too. Pillows were available on the bed in a variety of thickness. And the price was very reasonable.
Stayed 1 night in Apr 2024
Response from Michelle on 2024/5/2
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Property was dated but staff were nice and rooms were decent. The breakfast was good every morning as well. We stayed two nights and both days breakfast was good.
Stayed 2 nights in Feb 2024

6/10 Okay

Eben

Traveled with partner
Liked: Staff & service, property conditions & facilities
The place basically earned the three star rating it had; it was certainly adequate but not not in any way upscale, but again, that's a true review, not intended as a criticism; we would not hesitate to recommend the place - for its star class. We paid a quite high price for our stay, but that was because of the solar eclipse; I trust their regular price is much closer to what a place like this would normally command. The positives: property was fine, it was quiet, staff was very nice, and breakfast VG. Negatives: the sole under window heating unit in the bedroom didn't provide adequate heat for the bathroom or living area unless turned up too high for the bedroom, and the wastebaskets weren't emptied from the previous occupant.
Stayed 2 nights in Apr 2024

6/10 Okay

Meghan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every easy to get to, and very convenient
Stayed 1 night in Apr 2024

2/10 Terrible

MICHALINA

Traveled with family and small children
We prepaid for a room with two queen beds, but upon check in we were told none of those rooms were available. We were offered a downgrade to a single king bed, which was not acceptable and we were not given a refund. I will never prepay for a room again.
Stayed 3 nights in Apr 2024

4/10 Poor

Praveen

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Peggy

Great last minute spot for the eclipse at a reasonable price.
Stayed 1 night in Apr 2024

4/10 Poor

Alana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We only stayed 1 night for the eclipse and did not use any of the additional amenities like pool or fitness room. Positives: the staff was very friendly and helpful. The room was very big. There was liquid hand soap in the bathroom instead of bars. Breakfast was pretty comparable to other continental breakfasts. Negatives: the hotel was very outdated and run down. The furniture looked like it was fun the 80s, the outlets were worn and did not hold plugs well, the heating system was noisy and worked my sun up through the night. The pull out couch was dirty and the mattress had no padding. It was unusable. Our room smelled like musty dog and there was a piece of dog chew toy or treat left in the floor (we did not have a dog with us.) With significant upgrades this could be a nice hotel but for the price we paid, I expected much higher quality.
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Stayed 1 night in Apr 2024
Response from Nicole N, management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad to hear your stay with us was a good one. We do apologze for any inconveniences faced while on property. We hope that we may see you again in the future. Until then, we wish you safe travels and we hope you have a great weekend!

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yiming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly employees. In general, the experience was great.
Stayed 2 nights in Apr 2024

8/10 Good

Karl

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

4/10 Poor

Barbara

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, floor was dirty. Not been vacuumed in a very long time . Chap stick from last person under the bed . Disgusting
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Traveled with family
Liked: Staff & service
Front desk was very friendly and helpful
Stayed 1 night in Apr 2024

8/10 Good

Li

Stayed 1 night in Apr 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and the staff was great! We love to hear it, I will be sure to let them know to keep up the good work! We hope to see you again in the future. Until then, we wish you safe travels and we hope you have a great weekend!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed separate from sitting area and kitchenette- faced courtyard with pool
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jolene at the front desk was both pleasant and helpful!
Stayed 1 night in Apr 2024

6/10 Okay

timothy

no bath soap or shampoo carpet had a smell
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot really complain about the stay. The hotel looks clean and inviting when I checked in and our room was exactly as described. The breakfast was great, and had full options. I would not describe the area where the hotel to be located busy or bustling but that is perfectly fine if you have a car obviously. It was centrally located and only a few minutes away from most places we needed to see and visit. Overall, very inviting place for the short stay. Would stay there again if ever I am in Syracuse.
Stayed 2 nights in Mar 2024

10/10 Excellent

Siva rama krishna Prasad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Good
Stayed 1 night in Mar 2024

4/10 Poor

Randy

Traveled with partner
Disliked: Property conditions & facilities
Cobwebs in room. Fire alarm beeping. Furniture very old.
Stayed 1 night in Mar 2024

6/10 Okay

Jaime, Webster

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is pretty run down and outdated! Door to our room (do not stay in #216) does not properly lock. Definitely not worth the price. We only stayed one night.
Stayed 1 night in Mar 2024

2/10 Terrible

Hasahn

Stayed 1 night in Mar 2024
Response from Nicole N: Management on 2024/5/23
Thank you for taking the time to complete our survey, we appreciate your feedback. I am so sorry to see that you did not enjoy your stay with us. This is very unfortunate and I wish I had more information. I will escalate the issues to management so we can take care of these issues as soon as possible. We hope that we can make this stay up to you in the future. Until then, we wish you safe travels and we hope you have a great weekend!

8/10 Good

Tina

Traveled with group
Liked: Amenities, property conditions & facilities
1 bed out of 2 queens was garbage. Like sleeping in a hole. Bathroom dryer hadn’t been wiped. Hairs that were not mine sitting on top of it. Left dirty towels outside door, thought they would leave some in bag by my door. Asked me to walk a mile to front desk, that didn’t happen so towels were brought 4 hrs later. Left trash outside door and asked for new bags and they never left them. Ended up leaving a day earlier cause my back couldn’t take that bed another night. Would probably stay there again , rooms were good but will check beds 1st thing when I walk in. Breakfast was great! 3.5 of 5 stars
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Adriana

Liked: Staff & service, amenities
I had been there 3 years ago . This time place need some good update . Room in poor condition . It was not very clean . Pillows bad quality , and more
Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and super knowledgeable!
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great 2 bedroom suite however doors were filthy and need to be cleaned badly. Rest was pretty clean and rug was spotless. Furniture is very out of date but ok and bed was comfortable. Bathroom needs renovation but was clean.
Stayed 1 night in Mar 2024

4/10 Poor

Tajuanna

Stayed 5 nights in Mar 2024

10/10 Excellent

dennis

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff clean up very quickly
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Do not stay at this hotel. We stayed in a room that ended up having a ceiling water leak overnight. The entire room smelled like vomit in the morning. Manager told us it’s been an ongoing issue with that room and we were not made aware prior. They are not repairing it because they have actually been evicted and will vacating the premises soon. Yet they continue to keep that room open for reservations. Regardless of the cost, STAY ELSEWHERE!
Stayed 2 nights in Mar 2024