「Hotel is beautiful, beautifully kept, with super comfortable beds, but my biggest praise must go to the staff.
I had a very late arrival (1am) from a business meeting in London, I got lost in the lanes and there was emergency road works, I called the hotel tired, cranky and lost, Richard was so kind, patient, calm, what an absolutely outstanding example of looking after your customers, when I arrived he extended that excellence, by upgrading me so I could stay in the main house and personally...
「Hotel is beautiful, beautifully kept, with super comfortable beds, but my biggest praise must go to the staff.
I had a very late arrival (1am) from a business meeting in London, I got lost in the lanes and there was emergency road works, I called the hotel tired, cranky and lost, Richard was so kind, patient, calm, what an absolutely outstanding example of looking after your customers, when I arrived he extended that excellence, by upgrading me so I could stay in the main house and personally...
Denise