Stayed here before my wedding nearby and was really disappointed with the service. Despite booking out most of the rooms, the check-in was cold and unwelcoming. Staff made us feel like a burden just for arriving. When we asked about dinner for our group (something we’d emailed and called about weeks earlier), we were told it wasn’t possible and that we should have called in advance, despite already doing so but being told, they don’t take bookings. No apology, just an dismissive attitude. We even provided the name of the person we spoke to.
Later, we handed out water bottles to guests after the bar had closed (in a reused San Miguel box) and were accused of bringing in outside alcohol, even though there was clearly none and we had bought lots of soft drinks/alcohol for the hours they were open. It felt like we were being constantly questioned or treated with suspicion.
Ironically, after the stay, the venue messaged and called multiple times to ask for details of someone they assumed was a wedding planner, suddenly friendly when they wanted something.
I’m glad we only had to stay one night, as I couldn’t deal with that customer service for longer. It’s a shame as the grounds are lovely.
I have a number of friends getting married at Froyle Park over the next year and looking for accommodation nearby, I won’t be recommending. It definitely wasn’t a good experience as a groom but I was able to ignore most of it due to my lovely guests.
