H10 Hoteles Central America hotels

"Good sized room. Decent restaurant choice. The hotel is looking a little tired. Excellent staff. The biggest issue is the towels on sunbeds without people using them. We experienced unused sunbeds with “reserved towels” for 4 hours. The hotel doesn’t enforce its rules which can lead to guest confrontations."

"Breakfast was okay not many to choose from mostly station and Mexican breakfast. The specialty restaurants, such as the seafood dinner and Italian was great food. Very delicious."

"Pool area was nice. Rooms are a bit dated but we did get maid service daily if not twice daily. Beach was small with lots of sargassum. Prices for food and drink were ridiculously expensive. I have to think there are better options. I would not stay here again. "

"Visited to celebrate our anniversary and left thoroughly underwhelmed. The property is old and carries a persistent musty smell throughout. Our room had visible molds on the white curtains, closet were very musty, room was persistently humid, with slippery floors and an air conditioning unit that simply didn’t work. Mind you we actually booked Excellence Exclusive Club, which I’d strongly advise against. The only real difference is access to one additional restaurant and bar. The exclusive pool is ironically worse than the main pool, and there’s no pool bar — which defeats the purpose entirely. The beach was poorly maintained and had an unpleasant odor that made it difficult to enjoy. A real shame for a beach resort. Also we there were vendors who were trying to sell stuffs at the beach. Food across the property was mediocre at best — I’d rate most dining options 4 to 5 out of 10. The one exception was Spice Asian Cuisine, which was genuinely good and deserves an 8/10. We specifically mentioned we were celebrating our anniversary. The “special treatment” amounted to a banner on the door, two roses, and a card at dinner. No personal touch, no effort — just a token gesture. The staff were friendly, and that’s the nicest thing I can say. We came here to try something different. We won’t be coming back"

"Nos gustó mucho el hotel , quizás el check in pudo ser un poco más amigable , no dan nada en papel y eso es algo que nos gusta , odiamos andar scaneando todo el tiempo con el celular . "

"The room was not what you would expect from a 5 star. The supposed double bed was closer to a single bed and the humidity in rooms led to pillows + sheets being damp all the time. No amount of AC, ceiling fan or anything could help. The elevators kept going out of service throughout the trip and the AC in the elevators wasn’t working many times. The food at resort wasn’t good and we kept leaving to eat at the strip. I never leave reviews but I feel the need to because somehow all reviews before we chose this place failed to mention these things. This is our second stay in Cancun and we can confidently say this is closer to 3 star resort. "

"Rooms were clean, staff were amazing, a bit on the older side but all around great"

"Swim up bar and the bar staff are amazing so are the servers at breakfast. We can't wait to go back again."

"Spa is too big to walk around, Masuse are not to experience. I get massage a lot I can tell. Pool experienced it’s okay. I wish, all members can access all the pool site. If you are not a member you can’t be on that certain pool. I got talked to for sitting on members pool bench. I still appreciate their kindness and how hard they work, the staff."