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Smart Cancun The Urban Oasis

4.0 star property
Relax poolside with drinks, grab a coffee, explore nearby dining, and enjoy attentive service.

Choose dates to view prices

Smart Cancun The Urban Oasis offers an upscale Downtown Cancun retreat near Plaza 28. Guests cool off in the outdoor pool, stay fit at the gym, and savor local cuisine at Bites restaurant. Free WiFi and multilingual staff ensure comfort and convenience throughout the stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$2,084
NT$2,679 total
includes taxes & fees
Jun 3 - Jun 4

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.93 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit

Frequently asked questions

Does Smart Cancun The Urban Oasis have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on 2026/6/3 start from NT$2,084, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Smart Cancun The Urban Oasis pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Smart Cancun The Urban Oasis?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Smart Cancun The Urban Oasis located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Puerto Cancun Marina Town Center. Las Palapas Park and Benito Juarez Municipal Building are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.0

Cleanliness

7.8

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 373 out of 1005 reviews
Rating 8 - Good. 292 out of 1005 reviews
Rating 6 - Okay. 153 out of 1005 reviews
Rating 4 - Poor. 84 out of 1005 reviews
Rating 2 - Terrible. 103 out of 1005 reviews

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Nice hotel, staff was great. Good walking distance from restaurants and a great supermarket. Would def stay again.
Stayed 10 nights in Mar 2026
Verified

8/10 Good

brenda

Liked: Cleanliness
Location was great
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, excellent customer service from Belsen and Ivan, would definitely come back!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed for three days due to flight cancellations and was quite happy to do so. Everything was clean...rooms, pool area, lobby, etc. Breakfast buffet offered a large selection of foods and the hotel staff, especially at the front desk were friendly and helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Every staff member we encountered was friendly and helpful. The facility was clean and well maintained. The location was in walking distance of great local restaurants as well as other fun attractions. The gym and food also surpassed expectations.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Sergiy

Liked: Property conditions & facilities
On Expedia said breakfast including. But from third day stuff told me I need pay for it. Its downtown and no beaches around. 20-30 min on bus. Stuff friendly. Room ok.
Stayed 8 nights in Dec 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean ,had some challenges with the face basin tap! The manager sent maintenance staff to sort it out. The Staff was courteous! I left my Under armour long sleeve in my previous room on O'Cancun side and the Manager made sure I got it back from the lost and found! Thank you to the Manager!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard hotel, pretty good value for money
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

loving Cancun

Close to many amenities, banks offices and Supermatkets. Pool area is just great for relaxing… great Oasis
Great pool area
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Zashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Jef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and room was well appointed. Little bit of traffic noise.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Excellent hotel that I came back after one night in another hotel! The other hotel was very disappointing compared to this hotel! The front end staff and customer service is excellent. It’s worth the price!
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i Love Cancun and the Urban Oasis

very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will back again for sure

The staff was very kind and the hotel is beautiful
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Ali Rustam

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Nicolet Titania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. My only complaint is that when we had early morning tours the restaurant refused to give us anything before 7 am.
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated

Hotel rooms were very dated, stayed here about 6 years ago and it was much nicer then. Very loud hallways and disruptive people. Pool area was nice.
Stayed 13 nights in Feb 2025
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am the return customer, it means that the place fits my needs and expectations. I'd like to praise the people who work there, thanks for your service!
Stayed 9 nights in Feb 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024