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Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property
Travelers can unwind with yoga classes or test their aim with archery sessions before savoring local flavors at one of eight diverse restaurants

Choose dates to view prices

The Grand Palladium Costa Mujeres Resort & Spa - All Inclusive features warm white sand beaches and crystal-clear waters. Guests enjoy 8 on-site restaurants, plus swim-up and beach bars serving refreshing cocktails all day. The staff is praised for their attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
The current price is NT$16,203
NT$19,729 total
includes taxes & fees
Feb 23 - Feb 24

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.6 out of 10
Excellent
(38 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Family Selection Junior Suite Beachside

View from room

Family Selection Junior Suite Beachside

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Junior Suite Garden View Single Use

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View Single Use

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Lake view

View all photos for Junior Suite Poolside

Junior Suite Poolside | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside

9.0 out of 10
Wonderful
(56 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Ocean view

View all photos for Family Selection Junior Suite Beachside Ocean View

Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Partial ocean view

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View | Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Ocean view

View all photos for Junior Suite Pool Access

Junior Suite Pool Access | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Pool Access

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Loft Suite Jacuzzi Terrace

Loft Suite Jacuzzi Terrace | Free minibar, in-room safe, desk, blackout drapes

Loft Suite Jacuzzi Terrace

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Blackout drapes/curtains
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Family Selection Junior Suite Pool Access Beachside

Family Selection Junior Suite Pool Access Beachside | Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Pool Access Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Family Selection Loft Suite Jacuzzi Terrace Ocean View | Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Sea view

Poolside Junior Suite

  • Sleeps 3

Family Selection Junior Suite Beachside

  • Sleeps 3

Junior Suite With Garden View

  • Sleeps 3

Junior Suite Poolside Ocean View

  • Sleeps 3

Family Selection Junior Suite Beachside Panoramic Ocean View

  • Sleeps 3

Family Selection Junior Suite Beachside Ocean View

  • Sleeps 3

Loft Suite Jacuzzi Terrace

  • Sleeps 3

Family Selection Loft Suite Jacuzzi Terrace

  • Sleeps 3

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Sleeps 3

Family Selection Junior Suite Pool Access Beachside

  • Sleeps 3
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About the neighborhood

Located in Costa Mujeres, Grand Palladium Select Costa Mujeres - All Inclusive is next to a golf course and on the beach. Ultramar Ferry Puerto Juárez and Cancun Underwater Museum are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach. Plaza 28 is another place to visit that comes recommended. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Costa Mujeres travel guide
Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

What's nearby

  • Una hermosa tarde en la playa , el clima es estupendo y fresco
    Mujeres Beach
    6 min drive - 3.2 km
  • Norte Beach which includes swimming, a sandy beach and tropical scenes
    North Beach
    52 min drive - 14.0 km
  • Dolphin Discovery showing signage and general coastal views as well as a small group of people
    Dolphin Discovery
    56 min drive - 17.1 km
  • Playa Mujeres Golf Club
    18 min walk - 1.5 km
  • Ultramar Ferry Puerto Juárez
    14 min drive - 12.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    48 min drive

Restaurants

  • Kulinarium Riu Latino
    19 min walk
  • Velvet
    19 min walk
  • Isla Blanca
    7 min walk
  • Flavors
    5 min drive
  • Mar
    5 min drive

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Luxury all-inclusive property near Ultramar Ferry Puerto Juárez
Located close to North Beach, Grand Palladium Select Costa Mujeres - All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. With a beachfront location, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a detox wrap, a sports massage, and a body treatment at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Pilates classes and fitness classes are offered at the health club; other things to do include beach volleyball and archery. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
Other perks include:
  • 3 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • 8 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), a banquet hall, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 493 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like separate sitting areas and free stocked minibars.
Extra amenities include:
  • Childcare services and free infant beds
  • Bathrooms with jetted tubs and designer toiletries
  • 55-inch Smart TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 126 reviews
The price is NT$21,377
NT$25,989 total
includes taxes & fees
Feb 1 - Feb 2
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Service fee: MXN 380

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Room service fees of MXN 380 apply for orders made from 10:30 PM-11 AM.

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8 AM–8 PM.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 2026/1/23, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on 2026/2/23 start from NT$16,203, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Select Costa Mujeres - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-out is at noon.

Does Grand Palladium Select Costa Mujeres - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, the property is all-inclusive.

Where is Grand Palladium Select Costa Mujeres - All Inclusive located?

Located in Costa Mujeres, this beachfront property is next to a golf course, 6.9 mi (11.1 km) from Ultramar Ferry Puerto Juárez, and 9.5 mi (15.3 km) from Plaza 28.

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Reviews

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.4

Very Good

9.0

Cleanliness

9.0

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 597 out of 1000 reviews
Rating 8 - Good. 175 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 57 out of 1000 reviews

Reviews

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.
A view of the beautiful beach!
Stayed 6 nights in Jan 2026

10/10 Excellent

harvey

Liked: Cleanliness
5 star in every respect resort. We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience. We will definitely return.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jaime

Liked: Staff & service, amenities, property conditions & facilities
Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!
Stayed 4 nights in Dec 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place with beautiful beachh
Stayed 7 nights in Sep 2025

10/10 Excellent

Kiswe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, amazing time
Stayed 4 nights in Sep 2025

10/10 Excellent

Anxhelo

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service was great, food was amazing. Everything checked all the boxes. Definitely recommend
Stayed 6 nights in Nov 2025

8/10 Good

Asma

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an Expedia staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed. My only concern was that housekeeping staff entered my room twice, despite telling them in person and having the do not disturb sign on both days. I had no valuables so didn't think much about it, but something to keep in mind when leaving the room.
Stayed 3 nights in Dec 2025

8/10 Good

Khalia Debra

Liked: Staff & service, amenities, property conditions & facilities
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
Stayed 9 nights in Oct 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Stayed 2 nights in Oct 2025

10/10 Excellent

Angnea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay at this resort was phenomenal! The staff was very friendly and helpful. The food and drinks were good and there was a lot of nightly entertainment for the adults. Housekeeping did a excellent job with keeping the room clean. Everyone was very kind on the resort. I will come back :)
Stayed 4 nights in Oct 2025

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed My time here. Staff was really nice and helpful.
Stayed 1 night in Sep 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
Stayed 3 nights in Sep 2025

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff was always super friendly and helpful.
Stayed 2 nights in Sep 2025

6/10 Okay

Jhosye Patricio

Liked: Cleanliness, staff & service
Pros: Beautiful, well-maintained hotel. The rooms were spacious and comfortable. Most of the staff were professional, friendly, and helpful. The à la carte restaurants were just okay. The beach was nice. Cons: We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you will have to eat at the buffet, which was not good. The nightly shows were very basic and boring—definitely not what you would expect from a 5-star resort. There were only two restaurants open for breakfast for a resort with over 600 rooms, and the food was bland and basic, with limited options. Drinks were watered down. There were not many activities for kids besides the kids’ club. Overall, the stay was not worth the money. We would not stay here again and would not recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Restaurants and shows are great. They need to improve
Stayed 6 nights in Aug 2025

10/10 Excellent

Ruth Patricia

Liked: Cleanliness, amenities, property conditions & facilities
This is awesome place , the staff is super nice and atent, I want to coma back soon .,
Stayed 4 nights in Jul 2025

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, highly recommend. Lots of dining options, entertainment and beautiful grounds.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jibranh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food was enthralling.
Stayed 6 nights in Jul 2025

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept clean at all times. The staff were very friendly and helpful. It was easy to move around the resort with the golf carts and boat service. The specialty restaurants were great. I enjoyed Bravo the new restaurant.
Stayed 3 nights in Aug 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the property was beautiful. We loved taking the boat taxi.
Stayed 5 nights in Jun 2025

10/10 Excellent

Dalin

Liked: Cleanliness, amenities, property conditions & facilities
Resort was beautiful staff was amazing . Was a little difficult getting reservations at the restaurants
Stayed 3 nights in Jun 2025

10/10 Excellent

Manolito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay and relax - all inclusive.
Stayed 2 nights in Apr 2025

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation

We really enjoyed our stay, staff was very and welcoming. Maria from expedia contacted us before our arrival and helped prepare a surprise for our gender reveal with balloons and a cake. The food at the restaurants was really good, especially the Mexican and Japanese restaurants, they also have activities for kids and adult. Our toddler enjoyed spending time at the baby club as well. Overall the room was clean and comfortable
Stayed 4 nights in Aug 2025

10/10 Excellent

Gopesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property! We stayed at the adult section and loved every day. Rooms are so clean and spacious. The food, especially at Helios was amazing!! So many restaurants to choose from and loved spending time at the village mall
Stayed 7 nights in Jul 2025